Maintenance Technician II

As a Maintenance Technician II at Highmark Residential, your primary responsibilities will include performing diverse maintenance tasks such as appliance repair, plumbing, A/C, electrical work, and carpentry. You will also assist the Service Manager with various duties and ensure that service requests are responded to and completed in a timely manner while participating in the community’s preventive maintenance programs.

To be considered for the Maintenance Technician II role at Highmark Residential, you'll need at least one year of apartment maintenance experience, A/C Certification Type II or Universal, and a valid driver’s license. Additionally, a dependable and self-starting attitude is crucial, as is your willingness to maintain a flexible schedule that may include on-call duties.

Highmark Residential offers a comprehensive benefits package for Maintenance Technician II positions, including competitive pay, monthly bonuses, medical, dental, and vision insurance after 30 days of employment, a 30% rent discount, and a 401(k) plan with a 4% match. Moreover, you’ll enjoy vacation time, paid parental leave, and tuition reimbursement to support your continuous professional development.

Absolutely! Highmark Residential is dedicated to fostering your growth as a Maintenance Technician II. You will have access to continuous professional development opportunities and regular career progression sessions, allowing you to enhance your skills and potentially move up within the organization.

A typical day as a Maintenance Technician II at Highmark Residential involves performing a variety of maintenance tasks, responding to service requests, conducting preventative maintenance repairs, and assisting with resident functions. The role is dynamic and requires flexibility to adapt to the needs of the community, ensuring all maintenance issues are addressed promptly and effectively.

When answering this question, highlight any specific tasks you’ve performed, such as plumbing, electrical work, or appliance repairs. Clearly outline the types of properties you've worked on and any relevant certifications you hold, like A/C Certification, to demonstrate your qualifications.

Discuss your approach to prioritizing tasks, such as assessing urgency based on safety concerns or resident impact. Explain how you communicate with management and residents to ensure expectations are clear, demonstrating your organizational and communication skills.

Share a specific example, detailing the problem, the steps you took to identify and fix it, and the outcome. This demonstrates your problem-solving skills and ability to remain composed under pressure.

Your answer should emphasize the importance of following safety protocols and regulations, using personal protective equipment, and knowing when to seek assistance. Providing examples of how you've implemented safety measures in previous roles can strengthen your response.

Mention any maintenance management software or tools you’ve used in the past, explaining how they improved efficiency. Familiarity with these tools can differentiate you from other candidates, highlighting your readiness to adapt to Highmark Residential's systems.

Describe your conflict resolution approach, emphasizing active listening and clear communication. Share an example where you successfully resolved a resident's concern, which showcases your customer service skills.

Discuss your experience with on-call duties, including the types of emergencies you should handle. Highlight your ability to remain calm under pressure and your commitment to quick response times, which is vital for this role.

This is an opportunity to show that you've done your research. Talk about Highmark’s values, employee development opportunities, or their community-oriented approach that resonate with you and align with your career goals.

Share specific strategies that have proven successful in your previous roles, such as regular inspections or scheduled upkeep. This demonstrates your proactive approach to maintenance and your commitment to quality service.

Explain your strategy for managing resident expectations while prioritizing safety and communication. Emphasize your willingness to follow up and keep residents informed about the resolution timeline.