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Senior Manager, Revenue Operations

As Senior Manager, Revenue Operations, you will drive operational excellence across our revenue organization, playing a key role in scaling revenue across our product lines. You'll bridge the gap between Sales, Support, and Customer Success teams, creating cohesive processes that drive growth and customer satisfaction. The ideal candidate has a deep understanding of leading revenue operations, strong analytical skills, and a track record of improving processes and driving revenue growth in a high-velocity, product-led growth environment. This is a hybrid role requiring 4 days in the office.

You will make an impact by:

Revenue Strategy & Execution

  • Drive Go-to-Market (GTM) strategy, ensuring alignment across Sales, Support, Onboarding, Enablement, Marketing, and Product teams

  • Drive revenue forecasting, capacity modeling, lead routing, resource allocation, and segmentation in collaboration with Finance and GTM leadership

  • Design, implement, and manage comprehensive sales commission programs, including structure development and monthly payout administration

  • Spearhead annual and quarterly revenue org planning processes

Systems & Process Optimization

  • Develop and implement standardized sales and support playbooks, ensuring best practices to improve conversion rates and increase average sale price and sales velocity

  • Identify and remove friction points in sales and support workflows, enabling teams to focus on high-value activities to generate more revenue per interaction

  • Own and optimize the Revenue Tech Stack, including Salesforce, Service Cloud, telephony, and revenue intelligence tools

  • Streamline the customer journey from acquisition to expansion by ensuring seamless handoffs between teams

  • Partner with Marketing to improve lead scoring, funnel visibility, and revenue-driving campaigns

Data & Analytics Leadership

  • Standardize dashboards and reporting for Sales and Support across all levels

  • Ensure data integrity across systems to improve visibility into business performance

  • Develop a deep understanding of our revenue funnel and consistently extract actionable insights

  • Build and maintain key performance indicators (KPIs) that drive accountability and growth

Team Leadership

  • Lead and develop a team of Revenue Operations professionals, including analysts and system administrators

  • Foster a culture of continuous improvement, experimentation, and data-driven decision making

  • Scale and evolve the function, ensuring operational readiness as the company grows

You are a bar raiser, which means you come with:

  • 8-10+ years in revenue operations, sales operations, or related field within a B2B SaaS environment

  • 5+ years leading revenue operations or sales operations teams

  • Proven track record optimizing revenue processes in a high-velocity, product-led growth model

  • Strong systems experience with Salesforce and the broader RevOps technology ecosystem (Salesforce admin or consulting experience is a plus).

  • Hands-on experience implementing and managing revenue tech stacks (e.g., outreach tools, revenue intelligence, support platforms)

  • Excellent project management skills with the ability to prioritize high volumes of requests effectively

  • Strong analytical mindset with the ability to translate data into actionable business insights

  • Experience designing, implementing, and administering sales commission programs and incentive structures

  • Background in standardizing reporting and improving data integrity across systems

You also may be a:

  • Strategic thinker who can balance long-term vision with tactical execution

  • Problem solver who thrives in fast-paced, ambiguous environments

  • Collaborative leader who builds strong relationships across departments

  • Strong communicator who can translate complex operational concepts to various stakeholders

  • Curious and adaptable professional who continuously seeks ways to improve processes

  • Detail-oriented with exceptional follow-through and project management skills

What We Offer

  • 💰 Ownership & Financial Security: Stock options + 401(k) with 4% match

  • 🏥 Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options

  • ⏰ Flexible Time: Unlimited PTO (salaried) or 20 days PTO (hourly) + company holidays

  • 👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)

  • 🛡️ Protection Plans: Life insurance + short/long-term disability coverage

  • 🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly

  • 🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days

  • 👨‍💻 Ideal Setup: 1 day WFH (Fri), 4 collaborative office days (Mon/Tue/Wed/Thur)

What to Expect During the Interview Process

  • Meet the Talent Acquisition team

  • Meet the Hiring Manager

  • Participate in a Technical Interview

  • Meet the Leadership team

  • Professional Reference Checks

  • Background Check + Offer Stage

  • Welcome to the team, Homie💜🎉

Diversity, Equity, and Inclusion at Homebase

At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture, and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!

About Us

Our mission is to make small business teams unstoppable.

Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. As the leader in small business team management, Homebase tracked 1+ billion hours for 2.5+ million workers last year.

We're based in San Francisco, Houston, Denver, and Toronto. We're backed by leading venture investors L Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.

You'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve.

So what do you say, will you join us on our mission to empower small businesses?

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Average salary estimate

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What You Should Know About Senior Manager, Revenue Operations, Homebase

At Homebase, we're on a mission to empower small businesses, and we're looking for a passionate Senior Manager, Revenue Operations in Denver to join our unstoppable team! In this pivotal role, you'll drive operational excellence across our revenue organization, ensuring our Sales, Support, and Customer Success teams are perfectly in sync. Your insights and strong analytical skills will be crucial as you design and manage revenue strategies that help us scale our product lines effectively. You’ll be at the helm of our Go-to-Market (GTM) strategy, collaborating closely with various departments, including Finance and Marketing, to enhance lead generation and optimize sales processes. We’re excited about candidates who bring over 8 years of experience in revenue operations or related fields within a B2B SaaS environment. Your hands-on experience with Salesforce and a strong grasp of revenue tech stacks will set you up for success in this role. As the leader of our Revenue Operations professionals, mentoring and nurturing your team will be key to fostering a culture of continuous improvement. The work environment is hybrid, allowing for four collaborative office days and one day of remote work each week, ensuring a healthy work-life balance. If you're a strategic thinker with an exceptional project management toolkit, ready to make an impact and redefine success for small businesses everywhere, we’d love for you to join us at Homebase!

Frequently Asked Questions (FAQs) for Senior Manager, Revenue Operations Role at Homebase
What are the key responsibilities of a Senior Manager, Revenue Operations at Homebase?

The Senior Manager, Revenue Operations at Homebase plays a critical role in driving the GTM strategy, aligning various teams such as Sales, Support, Marketing, and Product. Responsibilities include revenue forecasting, optimizing commission structures, and streamlining workflows to improve overall efficiency. You'll also lead the development of standardized sales processes and dashboards for better data visibility, directly impacting revenue growth.

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What qualifications are needed for the Senior Manager, Revenue Operations role at Homebase?

Candidates for the Senior Manager, Revenue Operations position at Homebase should have 8-10 years of experience in revenue operations, sales operations, or similar roles, particularly in a B2B SaaS environment. A proven track record of leading teams, managing revenue tech stacks, and optimizing revenue processes is essential. Strong analytical skills, experience with Salesforce, and an understanding of commission programs are critical for success in this role.

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What is the work environment like for the Senior Manager, Revenue Operations at Homebase?

The Senior Manager, Revenue Operations role at Homebase offers a hybrid work environment, with a focus on collaboration. Employees work in the office four days a week and have the flexibility to work from home one day. This setup provides a balanced approach that allows for teamwork while supporting individual needs, contributing to an engaging and productive workplace culture.

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How does Homebase ensure data integrity for revenue operations?

At Homebase, the Senior Manager, Revenue Operations is responsible for maintaining data integrity across various systems. This includes standardizing reporting practices and ensuring that all teams have access to accurate, real-time data. Utilizing advanced revenue intelligence tools and continuous monitoring of KPIs ensures that the business operates on reliable insights, facilitating strategic decision-making.

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What growth opportunities are available for the Senior Manager, Revenue Operations at Homebase?

Homebase is committed to fostering career growth for the Senior Manager, Revenue Operations. You'll lead a team of professionals, providing ample opportunities for mentoring and skills development. Additionally, with the company's rapid growth trajectory and innovative approach to small business management, there's significant potential for career advancement and taking on more leadership responsibilities as the organization continues to expand.

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Common Interview Questions for Senior Manager, Revenue Operations
Can you provide examples of how you've optimized revenue processes in your previous roles?

In your response, focus on specific instances where you improved revenue operations. Highlight techniques such as refining the sales funnel, implementing new technologies, or designing commission structures. Use metrics to demonstrate the impact of these optimizations, showcasing your ability to drive measurable results.

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How do you ensure alignment across different teams within revenue operations?

Discuss your strategies for fostering collaboration and communication. Examples might include regular inter-departmental meetings, shared goals, or integrated technology solutions. Emphasizing your experience in bridge-building between teams such as Sales, Support, and Marketing will illustrate your leadership skills.

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What metrics do you prioritize when assessing the performance of revenue operations?

Mention key performance indicators (KPIs) you track, such as customer acquisition costs, sales conversion rates, and revenue growth percentages. Explain why these metrics are crucial for evaluating success and how they guide your strategic decisions.

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Describe a time you faced a challenge within revenue operations. How did you overcome it?

Provide a specific scenario, detailing the challenges, your thought process, and the actions you took. Highlight your problem-solving skills and your ability to adapt in a fast-paced environment. Conclude with the outcome and any lessons learned from the experience.

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How do you stay updated on trends in revenue operations and technology?

Discuss the resources you utilize, such as industry publications, webinars, or professional networks. Emphasize your dedication to continuous learning and how staying informed allows you to bring innovative ideas and best practices to your role.

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What role does technology play in your approach to revenue operations?

Talk about the specific tech tools you’ve used in previous roles and how they have enhanced efficiency. Discuss your experience with platforms like Salesforce and revenue intelligence tools, and how you leverage technology to make data-driven decisions.

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How do you approach developing a high-performing team in revenue operations?

Focus on your leadership style and methods for nurturing talent. Discuss your techniques for setting clear expectations, providing feedback, and encouraging professional development. Highlight any specific examples of team success resulting from your leadership.

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What is your experience with designing and administering sales commission programs?

Share your hands-on experience with creating incentive structures. Discuss how you approach aligning commission structures with company goals and the importance of transparency in commission plans for motivating sales teams.

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How do you handle conflicts and disagreements within a revenue operations team?

Explain your approach to conflict resolution, emphasizing communication and understanding different perspectives. Provide an example of how you’ve successfully mediated a situation, showcasing your interpersonal skills and your ability to maintain team harmony.

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What do you believe is the most critical factor for success in revenue operations?

Provide your insight into the key elements that drive success, such as alignment between teams, effective data management, or a customer-centric approach. Support your opinion with examples of how these factors have contributed to success in your previous roles.

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Our mission is to make hourly work easier for local businesses and their employees. We're building the operating system for hourly work—for business owners and workers. We help small businesses with scheduling, timesheets, labor costs, hiring, on...

59 jobs
MATCH
VIEW MATCH
BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Vision Insurance
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 15, 2025

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