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POS-27890

Staff Software Engineer, Backend, Customer Agent team

We’re seeking a Staff Software Engineer to join the Customer Agent team. We are building an AI-powered customer support agent. The team has direct customer impact and deep technical problems. Examples of problems we’re solving today include, identifying and addressing knowledge gaps, omnichannel support, improving the agent’s knowledge sources, and enabling the agent to take specific actions.

As a Staff Engineer on the Customer Agent team at HubSpot, you’ll do many things— and you likely already have experience doing some of them in the past. We are looking for people who:

Have some experience/exposure to AI.
Are a hands-on technical leader who will amplify the capabilities of your team, sharing knowledge on the latest AI agent best practices.
You love to ship code every day!
Have a long track record of experience delivering high-value, high-impact, cross-team projects. Staff Engineers are among the most senior individual contributors at HubSpot; they are leaders who continually strive to raise the bar for the engineering organization as a whole and are expected to help drive the product vision forward via strong collaboration skills and hands-on coding.
Embody our engineering team values.
We are looking for someone who has a thirst for technical challenges implemented within secure, compliant systems. We leverage technologies such as Java, HBase, Vitess, and Kafka. We’re not necessarily looking for an expert in a specific technology but someone who is well-versed in engineering principles and eager to use them when solving our problems.
Lead by example through collaborations with cross-functional and internal stakeholders.
Have a history of developing solutions to problems that have an outsized impact on a large organization’s business goals.
Provide strategic direction for major projects.
Regularly mentor and teach engineers in their areas of expertise.
Demonstrate pragmatic decision-making and problem-solving abilities.
Exhibit an enthusiasm for building reliable, scalable systems.
Can guide teams beyond the status quo; we need engineers who lead us beyond what we have, and towards what we can build, while building a shared notion of how to get there.

Cash compensation range: 218900-328400 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

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CEO of HubSpot

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Average salary estimate

$273650 / YEARLY (est.)

min

max

$218900K

$328400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Software Engineer, HubSpot

Are you ready to take on the challenges of shaping the future of customer support? Join HubSpot as a Staff Software Engineer on our Customer Agent team! Here, you’ll be at the forefront of building an AI-powered customer support agent that directly impacts our users' experiences. This isn't just any ordinary role; it's where your passion for coding and leadership will come together. You’ll work on pivotal projects tackling complex issues like omnichannel support and knowledge management while consistently pushing the boundaries of what's possible. At HubSpot, we’re not merely looking for someone who has experience; we want a hands-on technical leader with a thirst for innovation and a knack for elevating team capabilities. You’ll ship code every day and work with technologies such as Java, HBase, Vitess, and Kafka, while also mentoring upcoming engineers. We value collaboration, so you’ll work closely with various stakeholders, providing strategic direction on high-impact projects. If you have a proven track record in delivering effective solutions that align with a large organization's goals, we want you with us. At HubSpot, we cultivate a culture that champions transparency, inclusivity, and continuous growth, ensuring every voice is heard. Join us to make a meaningful difference and lead our engineering efforts towards unparalleled achievements!

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at HubSpot

What are the main responsibilities of a Staff Software Engineer in HubSpot's Customer Agent team?

As a Staff Software Engineer on HubSpot's Customer Agent team, your responsibilities will include designing, developing, and implementing AI-powered customer support solutions that improve user experiences. You will tackle complex technical challenges, oversee cross-team projects, mentor junior engineers, and lead by sharing knowledge on AI best practices. Additionally, you'll provide strategic direction for high-impact initiatives while ensuring system reliability and scalability.