Security Seasonal Assistant

The Security Seasonal Assistant at Ilitch Sports + Entertainment performs essential duties to ensure the safety and enjoyment of guests during events. This includes assisting with pre-event preparations, such as gathering information and briefing event staff, managing security equipment, and responding to incidents during events. You'll also help with administrative tasks, such as attendance tracking and equipment distribution, contributing to a secure environment at all three of our amphitheaters.

Candidates interested in the Security Seasonal Assistant role at Ilitch Sports + Entertainment generally need an associate's degree or be working towards a bachelor's degree, preferably in security management or criminal justice. However, relevant experience may be considered in lieu of a degree. Experience in security and safety, especially in public or private sectors, is preferred, along with excellent interpersonal skills and the ability to work flexible hours.

While not mandatory, previous experience in security and safety is preferred for the Security Seasonal Assistant position at Ilitch Sports + Entertainment. Having at least one year of experience in public or private sector security or event management can enhance your candidacy. Additionally, any professional training certifications related to security management or criminal justice will be highly valued.

As a Security Seasonal Assistant at Ilitch Sports + Entertainment, you'll work in a dynamic environment that includes both indoor and outdoor locations. You may experience varying weather conditions, as well as exposure to loud concert noise during events. While the role involves occasionally working in a standard office setting, you're also expected to be adaptable when working outside, whether in extreme heat, cold, rain, or darkness, to ensure a safe experience for all attendees.

The Security Seasonal Assistant role at Ilitch Sports + Entertainment serves as a valuable entry point for a career in security management or event safety. By gaining hands-on experience and exposure to various security operations across our venues, you'll develop core skills and knowledge that can lead to permanent roles within the organization, particularly in event management or security leadership positions.

In answering this question, focus on any relevant education or hands-on experience you've had in security or event management. Highlight specific roles, responsibilities, or events you were involved in, emphasizing your contribution to ensuring safety and security for guests.

To effectively answer this question, explain your approach to managing incidents calmly and efficiently. Describe the steps you would take, such as assessing the situation, contacting superiors or emergency services if needed, and ensuring the safety of guests and staff while resolving the issue.

Share a specific scenario where you had to remain calm and focused under pressure. Detail how you managed the situation, what actions you took, and the positive outcome that followed, showcasing your ability to perform well in high-stress environments.

In your response, discuss key qualities such as good communication skills, attention to detail, problem-solving skills, and the ability to work effectively in a team. Explain how each of these qualities contributes to a successful security operation during events.

Focus on strategies for maintaining vigilance and being proactive in crowded environments. Discuss crowd control techniques, situational awareness, and the importance of adhering to safety protocols to create a welcoming atmosphere for guests.

Highlight your training philosophy and any specific methods you would use to effectively onboard and orient new team members. Discuss the importance of thorough explanations, hands-on training, and providing ongoing support to ensure they integrate into team operations smoothly.

Provide a clear example from your past experience where you managed a challenging situation with a guest. Emphasize your communication skills, patience, and the resolution you achieved, illustrating your ability to navigate tension positively.

Research about Ilitch Sports + Entertainment and discuss its history, values, and mission. Link your understanding of the company to why you want to work there, emphasizing your enthusiasm to contribute to their events and security efforts.

Express your willingness to work evenings and weekends, which are often required for events, demonstrating your commitment to the team and your ability to adapt to the job's demands.

Discuss the importance of teamwork in ensuring safety and security during events. Share examples of how you effectively collaborate with others, and how good communication and support among team members enhance overall security operations.