L2 Support Engineer (Windows/Linux on AWS) - Pune/Delhi/Bangalore

As an L2 Support Engineer, you will oversee the architectural setup of Windows and Linux VMs in AWS, conduct complex troubleshooting for escalated issues, and manage system optimizations. Your role will also include implementing OS patching processes and ensuring compliance with security standards. You’ll be actively involved in disaster recovery planning and support, making significant contributions to operational improvements across our cloud infrastructure.

To qualify for the L2 Support Engineer position, you should possess a Bachelor’s degree in Computer Science or a related field, with 4-8 years of experience in IT support or cloud operations. Key technical skills include expertise in Windows Server and Linux distributions, solid understanding of AWS services, and proficiency in automation scripting. Certifications like AWS Certified Solutions Architect or equivalent would be advantageous.

A successful L2 Support Engineer should possess advanced knowledge of Windows and Linux operating systems, coupled with a deep understanding of AWS services. Skills in OS patching, performance optimization, and troubleshooting complex system issues are essential. Moreover, strong analytical abilities, excellent communication skills, and the capability to work both independently and within a team are important for success in this role.

An L2 Support Engineer will work in a vibrant technical environment that revolves around AWS cloud infrastructure. You’ll handle Windows and Linux VMs, pushing the boundaries of systems management and optimization while collaborating on incidents. The environment encourages innovation and problem-solving, making daily tasks engaging and fulfilling.

The typical career path for an L2 Support Engineer may progress towards roles such as Senior Support Engineer, Cloud Architect, or DevOps Engineer. With continuous learning and gaining relevant certifications, you can significantly enhance your career trajectory in cloud operations and infrastructure management.

When answering this question, highlight specific examples of your roles in managing both Windows and Linux systems. Discuss your hands-on experience with tasks like OS patching, troubleshooting, and system optimizations. Be sure to mention how these experiences have prepared you for the challenges of supporting complex cloud environments.

Address this question by detailing your systematic approach to troubleshooting AWS services. Describing a specific incident can be helpful, outlining the steps you took to identify the issue, apply debugging methods, and the resolution process. This approach illustrates your problem-solving skills and technical expertise.

When discussing disaster recovery planning, share your understanding of high-availability solutions like multi-AZ setups. Discuss the importance of proactive measures, including regular testing of recovery processes, establishing restoration timelines, and the role of automation in efficient recovery.

In answering this question, emphasize your familiarity with security frameworks such as SOC2 and GDPR. Discuss the importance of conducting regular audits and security checks, and share specific actions you take to enforce OS-level security best practices in your daily work.

When asked about automation, talk about your experience in using languages like Bash or Python to streamline tasks. Give examples of how you've automated OS patching or resource provisioning in AWS, demonstrating your ability to optimize processes and save time within the team.

Capacity planning is essential in AWS environments; focus on how you analyze resource usage trends. Discuss your methods for forecasting needs, assessing performance metrics, and making recommendations for scaling to maintain optimal performance levels.

In your response, mention the monitoring tools you’ve used, such as CloudWatch. Explain how these tools help you identify performance bottlenecks or anomalies in systems, ensuring you maintain robust infrastructure and quick resolution of issues.

Highlight your commitment to professional development. Mention following AWS blogs, attending webinars, or participating in communities that focus on AWS services. An ongoing learning mindset will impress the interviewers, reflecting your dedication to your role.

When addressing this question, emphasize your mentorship experiences, particularly in guiding L1 engineers. Discuss how you shared your knowledge, supported their learning curves, and highlighted the impact of collaboration on team performance.

Discuss your personal strategies for maintaining work-life balance while fulfilling responsibilities. Highlight the importance of setting boundaries, scheduling tasks, and utilizing tools that facilitate efficient communication and collaboration, which helps you effectively manage your time in a remote working environment.