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Director, Account Management Large Employer

Job Description:

The Director of Account management, Large Employer for Select Health leads a team of sales professionals responsible for renewing Select Health’s Large Employer business including fully insured, level-funded, Share, self-funded and national account business.

Essential Functions

  • Develops retention strategy for increasing market share in self-funding, stop loss, PBM, and fully insured including Share, and Professional Employer Organizations (PEOs). 
  • Identifies and develops close professional relationships with producers, brokers, consultants and internal partners such as underwriting, compliance, marketing, enrollment, product development and others integral to renewing business. 
  • Oversees placement of new SelectHealth customers into Account Management books of business and coordinates changes to books of business to ensure Account Managers have appropriate workload. 
  • Provides leadership, development, and guidance to Account Managers .  Measures performance and establishes team goals that are consistent with Select Health's yearly goals and meets sales goals by directing the process for Account Managers, brokers, and employers to renew existing business and provides leadership support to Account Managers and Underwriters to provide competitive proposals.  Directs all operational and employee training and coaching and acts as a lead on sales presentations. 
  • Leads strategy meetings with Account Managers and Underwriting to promote collaboration and to meet shared objectives and goals and to identify gaps and create actions plans to improve performance. 
  • Maintains a complete understanding of all the components of Self-Funded, contingent funded, fully funded, and all other large employer benefit plans as well as a thorough understanding of the underwriting process for renewing groups, ability to evaluate risk, provide strategy and support with renewal negotiation internally and externally. 
  • Maintains an in-depth understanding of current market conditions and competitors and informs Product Development and senior leadership of information critical to the success of the company in developing market strategies using market conditions, industry trends, and broker insight to assist strategic product development. 
  • Assists the Sales AVP to create and maintain the sales budget each year and works with sales leadership and Human Resources to develop and maintain Account Manager Variable Pay Plan and salary. 
  • Full-time position, 8am – 5pm workday, with additional hours as needed
  • Hybrid work environment schedule, subject to change
  • Professional conduct and attire
  • Personal automobile and valid driver’s license

Skills

  • Sales Management
  • Business
  • Sales
  • Account Management
  • Team Leadership
  • Sales Presentations
  • Sales Objectives
  • Coaching
  • Sales Leadership
  • Product Development

Qualifications

  • Current Utah State health insurance agent / consultant license.
  • If incumbent does not have the license, they must acquire licensure within three months of date of hire to remain in the job.  Additional licensing may be required in other states where SelectHealth in located.
  • Progressive leadership experience in health insurance, marketing, or sales.
  • Demonstrated ability in developing and implementing sales related strategic plans and best practices, including  goal setting, and performance management utilizing sales systems.
  • Demonstrated ability to analyze costs and benefits of various solutions which support business strategies and objectives.
  • Progressive health insurance industry experience.
  • Demonstrated strong team leadership skills and the ability to gain the support of individuals and departments contributing to sales-related company objectives and goals.
  • Demonstrated highly effective selling skills.
  • Demonstrated ability to develop and deliver clear and concise presentations and workshops for producers and prospective employer groups.
  • Demonstrated ability to develop processes to organize departmental activities to ensure high quality results through efficient use of resources.
  • Demonstrated excellent verbal and written communication skills, strong listening and reasoning skills, ability to work in a team environment and ability to communicate sensitive and / or confidential information to supervisors, co-workers, customers, and other external audiences.
  • Proven competency in managing highly complex and difficult negotiations with external customers and internal stakeholders.
  • Ability to travel as required to further business and professional relationships.

Preferred Qualifications

  • Bachelor's or master’s degree. Degree must be obtained through an accredited institution. Education is verified.
  • Sales management experience.
  • Strong understanding of the integrated delivery system model, with demonstrated ability to effectively build relationships with all a wide range of stakeholders.

Physical Requirements:

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$66.41 - $102.52

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

Average salary estimate

$87600 / YEARLY (est.)
min
max
$69200K
$106000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Account Management Large Employer, IMH

At SelectHealth in Murray, we're looking for an energetic and experienced Director of Account Management for Large Employer to lead our dynamic team of sales professionals. This crucial role is all about renewing and expanding the portfolio of our Large Employer business, which includes fully insured, level-funded, shared, self-funded, and national accounts. You’ll have the opportunity to develop innovative retention strategies while building strong relationships with producers, brokers, and internal partners to drive success. Picture yourself collaborating closely with experts in underwriting, compliance, marketing, and more, as you guide Account Managers towards meeting their goals and crafting competitive proposals. Your leadership will shape the direction of our team, ensuring that everyone is equipped with the right resources and support to excel in their roles. You’ll be at the forefront of strategy meetings, working towards shared objectives with the sales team, and analyzing market conditions to keep us competitive. A valid Utah State health insurance agent or consultant license is essential, and we expect you to lead with professionalism, insight, and unwavering commitment. Join us at SelectHealth and take your career to the next level while making a significant impact on our business and the well-being of our clients.

Frequently Asked Questions (FAQs) for Director, Account Management Large Employer Role at IMH
What are the responsibilities of a Director of Account Management at SelectHealth?

As the Director of Account Management at SelectHealth, your primary responsibilities include leading a dedicated team focused on renewing Large Employer business, crafting retention strategies, and developing relationships with key stakeholders. You will oversee the integration of new customers into Account Management and ensure account managers have a balanced workload. Providing leadership, coaching, and performance evaluation for the account management team are also key components of your role.

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What qualifications are needed for a Director of Account Management role at SelectHealth?

To be considered for the Director of Account Management position at SelectHealth, candidates must possess a current Utah State health insurance agent/consultant license. Other qualifications include progressive leadership experience in the health insurance industry, effective sales strategy development, team leadership skills, and the ability to navigate complex negotiations. A bachelor's or master's degree is preferred but not mandatory.

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What soft skills are important for the Director of Account Management at SelectHealth?

In the Director of Account Management position at SelectHealth, exceptional communication, strong listening skills, and the ability to build relationships with diverse stakeholders are imperative. You should also possess the capacity for strategic thinking, problem-solving, and a knack for coaching and mentoring your team to ensure high-quality results.

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How does SelectHealth support the Director of Account Management's professional development?

SelectHealth's commitment to professional growth is reflected in its robust training programs and leadership development opportunities for the Director of Account Management position. You will have access to resources that foster continuous learning and the chance to participate in strategic workshops and collaborative meetings aimed at enhancing performance and achieving objectives.

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What is the work environment like for the Director of Account Management at SelectHealth?

The work environment for the Director of Account Management at SelectHealth is hybrid, offering a blend of remote and in-office options. This flexibility allows you to manage your responsibilities while maintaining a healthy work-life balance. You'll be part of a supportive team culture focused on collaboration and mutual success.

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Common Interview Questions for Director, Account Management Large Employer
Can you describe your leadership style as it relates to account management?

When answering this question during your interview for the Director of Account Management at SelectHealth, emphasize your approach to empowering team members, promoting open communication, and fostering a collaborative environment. Include examples of how you've successfully led teams in the past, and highlight your commitment to developing individual strengths.

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What strategies have you implemented to improve client retention?

For this inquiry, refer to specific strategies you have employed in previous roles to enhance client retention. Focus on concrete examples, such as data-driven approaches to identifying client needs, customized communication plans, and regular performance assessments that demonstrate how you have effectively helped your past organizations maintain strong client relationships.

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How do you handle challenging negotiations with clients or stakeholders?

Discuss your negotiation style and strategies that emphasize building rapport, understanding concerns, and striving for win-win outcomes. Provide a real-life example where you successfully navigated a complex negotiation, detailing the outcomes and lessons learned.

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What role does collaboration play in your management style?

Describe how you view collaboration as essential in successfully managing accounts. Share your experiences in leading cross-functional teams and how collaboration has improved performance and the quality of proposals in past roles.

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How do you stay informed about industry trends and market conditions?

Mention your methods for staying current on industry trends, such as attending conferences, participating in professional associations, or utilizing online resources. Highlight how this knowledge informs your decision-making and strategy development at SelectHealth.

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Can you share an example of a successful team initiative you've led?

Prepare to discuss a specific initiative, including your role in leading the team, the goals of the initiative, and the results achieved. Illustrate the impact it had on client satisfaction or sales targets, showcasing your ability to drive team success.

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What metrics do you use to measure the performance of account managers?

Discuss the key performance indicators (KPIs) you have used in previous roles to assess account management effectiveness, such as client retention rates, sales growth, or successful proposal submissions. Explain how these metrics guided your coaching and leadership.

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How do you approach training and development for your team?

Explain your philosophy on training and development, emphasizing personalized growth plans, ongoing coaching, and the importance of knowledge sharing. Provide examples of programs or mentoring initiatives you've led to enhance team capability.

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How do you prioritize tasks and projects for your team?

Illustrate your prioritization process for managing tasks and projects, considering factors such as urgency, impact, and available resources. Discuss tools or strategies you use to help your team stay organized and focused.

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What is your experience with managing a diverse team?

Address your experience with leading diverse teams, highlighting your ability to create an inclusive environment. Share specific instances where diversity has contributed to creativity and better decision-making in previous roles.

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MATCH
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 11, 2025

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