Managed IT Account Executive

As a Managed IT Account Executive at Innovative, your primary responsibilities include prospecting and qualifying leads, managing existing customer accounts, and networking to develop strong business relationships within Western NY. You'll conduct regular client review meetings, ensure an organized sales funnel, and collaborate closely with the Service Delivery team to manage costs effectively on each opportunity. Your role is essential in promoting customer growth and satisfaction, which ultimately helps achieve the team’s sales goals.

To flourish as a Managed IT Account Executive at Innovative, candidates should possess prior experience in selling complex B2B solutions, preferably within the IT Managed Services or Technology sectors. While experience in selling to the SMB market is a plus, a strong background in prospecting techniques and understanding CRM technologies, particularly Salesforce, is essential. Formal sales training is preferred but not mandatory, making this an ideal opportunity for sales professionals eager to make an impact.

Success as a Managed IT Account Executive at Innovative hinges on several key skills. Firstly, a strong presence and confidence when engaging with professionals at various levels is vital. Being extremely organized and capable of managing time effectively is crucial for handling multiple accounts simultaneously. Furthermore, intellectual curiosity, adaptability to change, and the ability to build relationships under pressure are important traits that will help you excel in this dynamic role.

A typical day for a Managed IT Account Executive at Innovative revolves around prospecting new leads, following up on existing opportunities, and connecting with clients through meetings and calls. You may also participate in networking events, collaborate with team members on strategy, and review performance metrics to track your progress. Each day presents unique challenges, making it essential to stay organized and proactive in addressing client needs and closing sales.

As a Managed IT Account Executive at Innovative, you will primarily target small to mid-size businesses across Western NY. Your goal will be to establish strong, ongoing relationships that lead to new business development opportunities. By engaging these clients and understanding their specific IT needs, you will help them access innovative solutions that enhance their operational efficiency and overall performance.

Certainly! Discuss specific roles where you have interacted with businesses, detailing how you identified their needs, tailored solutions, and ultimately closed sales. Providing metrics to illustrate your success—such as percentage growth in sales or number of clients managed—will demonstrate your effectiveness.

Share your strategy for prioritization, which may include assessing the potential revenue of each account, time sensitivity of client needs, or the level of engagement from clients. Mention any tools or systems you utilize, such as CRM software, to track and organize your sales efforts.

Illustrate a specific scenario, focusing on the problem, your thought process, and the steps you took to resolve it. Emphasize your ability to adapt and learn from obstacles, highlighting any positive outcomes or lessons gained from the experience.

Discuss your familiarity with various prospecting techniques, such as cold calling, networking, or leveraging social media. You might mention your experience with developing targeted messaging to capture interest, as well as how you follow up with prospects in a timely and personalized manner.

Explain your approach to handling objections, showcasing your active listening skills and your ability to empathize with clients. Share examples of how you've addressed objections in the past and turned them into opportunities to further discuss solutions tailored to their needs.

Demonstrate your knowledge of Innovative's IT solutions by discussing key offerings, such as managed services or cybersecurity solutions. Research ahead of time to understand how these services benefit clients, and share ideas on how you can effectively communicate this value during sales interactions.

Share your strategy for nurturing client relationships, such as conducting regular check-ins, implementing feedback loops, and being proactive about introducing new services. Emphasize your commitment to delivering consistent value to clients to ensure long-term loyalty.

Discuss your goal-setting process, and how you break down larger goals into actionable steps. Mention any tracking methods you use to stay motivated, such as daily or weekly reviews of performance metrics and seeking input and support from your team.

Illustrate your experience with Salesforce or other CRM systems, discussing how you use these tools to manage client relationships, track sales activities, and analyze performance data. Highlight any additional training or certifications you've obtained to enhance your capability in this area.

Express your enthusiasm for the role at Innovative, specifically citing the company's reputation, culture, or innovative solutions that resonate with you. Connect your professional goals with the company's vision, and summarize how your skills align with what they seek in an ideal candidate.