Application Specialist

The Application Specialist at Premier Disability Services takes on a crucial role in guiding claimants through the Social Security Disability application process. Responsibilities include completing the online application for claimants, asking personal medical questions to gather necessary information, utilizing various systems to ensure accuracy, and demonstrating empathy and patience throughout each call. It is also important for the Application Specialist to maintain confidentiality and meet productivity goals, making attention to detail a key qualification for the role.

To succeed as an Application Specialist at Premier Disability Services, candidates need previous experience in a call center or customer service setting, showcasing a strong ability to demonstrate empathy and patience while helping others. Excellent communication skills, both written and verbal, along with detail orientation, are essential. Familiarity with Windows OS and associated software is necessary, and bilingual candidates (English/Spanish) are highly valued for this role.

Application Specialists at Premier Disability Services can expect to earn between $14.50 to $18.00 per hour. Additionally, there are performance-based bonuses available, allowing you to earn up to $750 monthly, making this position financially rewarding as well as fulfilling as you help others in need.

Premier Disability Services provides a comprehensive benefits package for Application Specialists that includes medical, dental, and vision coverage, flexible spending accounts for healthcare and dependent care, short-term and long-term disability insurance, and life insurance. Employees are also entitled to a 401(k) retirement plan with a company match, paid time off, paid holidays, and access to Employee Assistance Programs. Additional voluntary benefits are also available, including discounted legal and financial services.

Application Specialists at Premier Disability Services work full-time with hours from Monday to Friday, between 8:00 AM and 8:30 PM. This flexibility helps accommodate various schedules while ensuring that you are available to assist claimants during critical times.

When answering this question, share a specific instance where you provided support to a customer or claimant. Focus on how you listened to their concerns, validated their feelings, and offered help, emphasizing your ability to empathize in challenging situations.

In your response, explain your attention to detail and methods you use to double-check your work. Highlight your commitment to confidentiality and following necessary protocols when working with sensitive data, which is especially important in positions like the Application Specialist.

Discuss your experience with time management and organizational skills. Share specific strategies you employ to prioritize tasks, avoid distractions, and stay focused on quality and efficiency, all of which are key to meeting productivity goals as an Application Specialist.

Provide an example of a challenging conversation you've had in the past, discussing the techniques you used to stay calm, empathetic, and resolve the situation. This demonstrates your capability to handle tough interactions, which is vital in the Application Specialist role.

Express your passion for helping others and your desire to contribute positively to people's lives. Discuss how Premier Disability Services aligns with your values and career goals, showing a genuine interest in the mission of the company.

Explain your familiarity with various software systems you have used in the past. Highlight your ability to quickly learn new tools and stay organized when interacting with multiple platforms to complete applications, as this is essential for an Application Specialist.

Mention specific techniques you use to stay organized and focused under pressure. Discuss your ability to quickly adapt to changes and maintain quality while meeting the demands of a fast-paced atmosphere, which is common in call center roles.

Emphasize the importance of clear communication in understanding claimants' needs and effectively guiding them through the application process. Discuss how good communication leads to successful interactions and ensures the completion of accurate applications.

Give a specific situation where your attention to detail made a significant difference in the outcome, whether it be in ensuring accurate data entry or resolving a complex issue. This showcases your skills as a detail-oriented Application Specialist.

Explain your approach to seeking assistance or resources to find accurate information. Highlight your willingness to go the extra mile to ensure claimants receive the help they need, demonstrating your resourcefulness as an Application Specialist.