Customer Success Manager, Mobile Advertising

As a Customer Success Manager at Jampp, you'll serve as the primary point of contact for customers in the mobile programmatic space, delivering strategic guidance to meet their needs. Your key responsibilities will include managing mobile campaign execution, identifying growth opportunities, and troubleshooting customer issues. You'll work collaboratively with internal teams to ensure client satisfaction and success in their marketing efforts.

Jampp seeks candidates with at least 2 years of relevant experience in the digital marketing industry. You'll need a strong customer focus and commercial drive, along with proficiency in data handling and report building. A meticulous attention to detail and fluency in English are also essential, while Spanish proficiency is a plus. The ideal candidate enjoys challenges and is an ambitious self-starter.

At Jampp, we believe in empowering our team members from day one. As a Customer Success Manager, you'll receive continuous training and mentorship, alongside opportunities for professional development. Our entrepreneurial environment encourages innovation and proactive improvement, making it the perfect place for motivated individuals to thrive in their careers.

Jampp boasts a vibrant and collaborative work culture that transcends geographical boundaries. As a remote Customer Success Manager, you'll engage with a talented team from various countries, fostering a global perspective. We emphasize work-life balance and provide a supportive environment for personal and professional growth, with structured onboarding and ongoing training opportunities.

Jampp offers a range of benefits for our Customer Success Managers, including competitive salaries, comprehensive medical care, extended maternity/paternity leave, and generous holiday time. We also promote a balance between office and remote work, ensuring a flexible and enjoyable work experience while encouraging collaboration and continuous learning within our diverse team.

When building relationships with customers, I prioritize understanding their unique needs and objectives. I believe in consistent communication, actively listening to their concerns, and collaborating with internal teams to provide strategic solutions. My focus is always on fostering trust and demonstrating value to ensure long-term partnerships.

To identify growth opportunities, I analyze campaign performance data and lookout for trends or patterns that indicate potential areas for improvement. I also regularly engage with customers to understand their evolving goals, facilitating discussions around cross-selling and upselling opportunities tailored to their specific needs.

I approach escalated customer issues with a calm and solution-oriented mindset. First, I listen attentively to the customer's concerns, validating their feelings. Then, I work swiftly to troubleshoot the problem, collaborating with relevant internal teams to resolve it efficiently. Post-resolution, I follow up with the customer to ensure satisfaction and to learn from the experience.

I frequently utilize analytics tools to track campaign performance metrics such as ROI, click-through rates, and customer engagement levels. These metrics provide valuable insights, enabling me to make data-driven decisions and adjustments to optimize campaigns. I also stay updated with industry tools and innovations that can enhance our campaign strategies.

I prioritize tasks by assessing the urgency and importance of each account's needs. I use project management tools to keep track of deadlines and maintain communication with clients. Additionally, I regularly review the performance metrics to focus resources on accounts that may need more immediate attention, ensuring no customer feels neglected.

In a previous role, I was tasked with optimizing a client's campaign that was underperforming. By analyzing the data, I identified key areas for improvement, such as targeting adjustments and creative revisions. I collaborated closely with the client to implement these changes, which eventually led to a significant increase in conversions and client satisfaction.

Teamwork is crucial in my daily work as a Customer Success Manager. I collaborate with sales, marketing, and product teams to ensure we provide cohesive and comprehensive support to our customers. Regular communication and knowledge-sharing sessions enhance synergy and enable us to address client needs more effectively.

I make it a priority to stay updated with industry trends by reading relevant blogs, attending webinars, and participating in industry conferences. Networking with industry professionals also helps me gain insights and share knowledge, which I can then apply in my role to better serve our customers.

I believe the most important skill for a Customer Success Manager is effective communication. Being able to convey complex information in a clear, concise manner is vital for managing client expectations and fostering strong relationships. This skill, combined with a customer-oriented mindset and analytical capabilities, drives success in the role.

I am excited about the opportunity to work at Jampp because of its innovative approach to mobile advertising. The company's dedication to providing exceptional customer service aligns with my own values. I am eager to contribute my skills in a collaborative environment where I can help clients achieve remarkable results while growing in my own professional journey.