Telco Sales Coordinator

As a Telco Sales Coordinator at JB Hi-Fi, your primary responsibilities will include assisting the Store Management team in achieving sales and profitability targets, specifically in the Communications department. You will provide ongoing training, coaching, and support to the Communication Team, promote a culture of high performance, and ensure excellent customer service is maintained. Additionally, you will oversee the merchandising standards of the department and ensure compliance with safety and legislative requirements.

To become a Telco Sales Coordinator at JB Hi-Fi, you should have proven retail experience and a broad knowledge of telecommunications. A strong background in customer service, including experience with cash handling and EFTPOS facilities, is essential. You'll also need the ability to work independently and as part of a cohesive sales team while thriving in a fast-paced environment.

At JB Hi-Fi, Telco Sales Coordinators enjoy a range of benefits including competitive remuneration, potential sales commissions, and various incentives to reward your efforts. You'll also have access to fantastic discounts across JB Hi-Fi Group brands, comprehensive training and development programs, and additional perks such as paid parental leave and well-being resources through our Employee Assistance Program.

JB Hi-Fi is committed to promoting diversity and inclusion in the workplace. As a Telco Sales Coordinator, you'll be a part of a culture that values diverse ideas and perspectives, ensuring an inclusive environment for all team members. We believe that a diverse workforce fosters creativity and innovation, contributing to our overall success.

As a Telco Sales Coordinator, you will have access to exciting training programs designed to enhance your skills and knowledge in telecommunications and retail sales. This includes ongoing coaching from your managers, workshops on product knowledge, customer service excellence, and compliance training, ensuring you are well-prepared to lead the Communications team effectively.

When answering this question, highlight your previous roles related to telecommunications sales. Discuss specific successes, such as exceeding sales targets or building strong customer relationships. Sharing quantifiable accomplishments will help demonstrate your expertise and passion for the industry.

Focus on your ability to multitask and remain organized under pressure. Discuss specific techniques you use to prioritize tasks, such as creating to-do lists, setting clear goals for the day, or delegating when appropriate. Emphasize how these strategies have led to successful outcomes in your previous roles.

Provide a specific example of a challenging customer interaction and detail how you approached the situation. Highlight your communication and problem-solving skills, and emphasize the positive outcome achieved, whether it was resolving the issue or turning the customer into a satisfied one.

Discuss your leadership style and the importance of team motivation. Mention specific strategies such as setting clear goals, celebrating small wins, and providing ongoing feedback and support. Use examples from past experiences where your leadership positively impacted team morale and performance.

Demonstrate your understanding of compliance and safety regulations. Discuss the measures you'll implement, such as regular audits, training sessions for team members, and creating a culture of accountability where safety practices are consistently evaluated and communicated.

Identify important metrics such as sales figures, customer satisfaction scores, or compliance adherence rates. Explain how analyzing these metrics guides the decision-making process to improve team performance, enhance customer engagement, and ultimately meet business objectives.

Discuss your proactive approach to staying informed about industry advancements. Mention resources you utilize, such as industry publications, webinars, and networking with other professionals. Emphasize how this knowledge allows you to better support the Communications team and inform customers effectively.

Share a specific example where you developed or enhanced a merchandising strategy. Detail your approach, the execution process, and the results achieved, such as increased sales or enhanced customer engagement. Use data to backup your successes where possible.

Highlight your commitment to customer-centered service and share your guiding principles, such as active listening, empathy, and personalized solutions. Use anecdotes to illustrate how these principles have helped you build rapport with customers and enhance their shopping experience.

Be genuine in your answer, expressing your alignment with JB Hi-Fi's values and mission. Talk about your passion for technology and retail as well as your desire to contribute to a company that values diversity, offers exciting career opportunities, and fosters a positive work environment.