Senior Account Manager (Paid Media)

The Senior Account Manager (Paid Media) at Jellyfish is responsible for articulating client business objectives, aligning our work with those goals, and identifying areas for improvement. Key duties include managing client relationships, implementing efficiency tools, handling client revenue forecasting, and driving net revenue growth through collaborative project initiation.

To be considered for the Senior Account Manager (Paid Media) role at Jellyfish, candidates must have solid client management experience in paid media, ideally with expertise in channels like paid search, paid social, and programmatic display. Retail experience, strong collaborative skills, and a passion for client success are essential.

In the Senior Account Manager (Paid Media) position at Jellyfish, your role is crucial in fostering client success. You will develop long-lasting partnerships, initiate new projects, and activate new products to optimize clients' media spending, thereby directly contributing to their growth and satisfaction.

At Jellyfish, the work environment for a Senior Account Manager (Paid Media) is flexible and supportive. You can work remotely for up to 60% of your days with customized working hours, allowing you to shape your day according to your personal needs while still achieving team goals.

Senior Account Managers (Paid Media) at Jellyfish enjoy a range of benefits, including annual bonus eligibility and anniversary salary increases. Additionally, the company offers support for family caregivers, paid self-development days, and access to online learning resources, making it a fulfilling workplace.

When developing long-term relationships with clients, it’s essential to prioritize open communication, understand their needs thoroughly, and consistently deliver value. I believe in frequent check-ins to ensure their objectives are met and adapt strategies as necessary.

I have hands-on experience in managing various paid media channels, including paid search, paid social, and programmatic display. I have successfully executed campaigns that not only met but exceeded client expectations, showcasing my ability to navigate and optimize these platforms effectively.

I utilize both historical data and market trends to create thorough revenue forecasts. I collaborate closely with clients to understand their business cycles and incorporate insights gained from performance indicators to make accurate predictions and set realistic targets.

I view client feedback as an invaluable tool for growth. For positive feedback, I acknowledge it and build on those successes. For negative input, I take a proactive approach, evaluating the concerns with the client, addressing issues promptly, and developing actionable plans to enhance their experience.

In a previous role, I faced a challenge when a key campaign underperformed due to technical issues. I coordinated a meeting with the client and the technical team to address concerns, implemented quick fixes, and optimized the campaign, ultimately improving performance and restoring client trust.

To foster effective collaboration within my team, I emphasize open communication and clearly defined roles. Regular team meetings and collaborative platforms help us stay aligned with client goals, share insights, and leverage each member’s strengths effectively.

I implement regular surveys and feedback loops that help gauge client satisfaction levels, including NPS. Analyzing the data allows me to identify trends, address concerns in real-time, and strategize improvements to meet their expectations proactively.

I prioritize tasks by assessing urgency and impact on client objectives. Utilizing project management tools and maintaining a clear overview of deadlines helps me balance my workload efficiently while ensuring that all clients receive the attention they deserve.

I've worked extensively with various tools, including Salesforce for client relationship management, Google Analytics for performance tracking, and dedicated ad management platforms for optimizing campaigns. Familiarity with these tools is key to enhancing efficiency and delivering successful outcomes.

I am excited about the opportunity to join Jellyfish because of its commitment to diversity and innovation. My background in paid media, combined with my passion for building client relationships and my collaborative nature, aligns perfectly with the company values and goals.