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Workplace Operations Director

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Integrated Account Services Operations Director is responsible for overseeing and managing the account Global Service Center, Computerized Maintenance Management System (CMMS) support functions, process improvement initiatives, and communications. This role is client facing and demands a strong leader who exhibits exceptional customer service, is focused on operational excellence, and drives continuous improvements for organizational success.

Job Responsibilities

Responsible for managing Workplace Operations (e.g., initiatives, change management, account-wide programs, communications) and Client directed teams including Work Order Management, Global Call Center, and CMMS operations and training.
Develop and implement strategies to improve Global Call Center performance and customer satisfaction.
Ensure the CMMS supports JLL and client organizational goals.
Lead cross-functional teams to develop and implement initiatives and change efforts.
Provide operational program oversight for inspections, innovation, training, etc.
Develop and implement operational procedures/playbooks and performance measures to ensure simplification and consistency of work across team(s).
Lead internal and external communication strategies to foster a culture of open communication and collaboration within the organization.

Ensure operational activity alignment to risk and control framework.

Collaborate with account, platform, and client teams to deliver best practices within the portfolio.
Identify and implement opportunities for process improvement.

Knowledge, Skills & Abilities

Bachelor’s degree or equivalent in Facilities Management with management/technical emphasis
Minimum of eight to ten years facility management experience including knowledge of facilities, including support systems and teams.
Strong knowledge of CMMS (Corrigo) and experience in identifying and implementing optimization.
Ability to provide leadership by coaching, training, mentoring.
Strong communication, presentation and listening skills.
Exhibits initiative, responsibility, flexibility, and leadership.
Must have strong technical and analytical skills.

Proficient in the use of Windows software including but not limited to: Microsoft Office, Word, Excel, PowerPoint, and Outlook

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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CEO of JLL

Christian Ulbrich

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Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Workplace Operations Director, JLL

As the Workplace Operations Director at JLL in Charlotte, NC, you will have the exciting opportunity to impact the way our clients experience real estate facilities management. At JLL, we believe in empowering our people to thrive and shape a brighter way forward. In this pivotal role, you'll oversee the Global Service Center and the Computerized Maintenance Management System (CMMS), driving initiatives that focus on process improvement and customer satisfaction. We are looking for a strong leader who possesses exceptional customer service skills and a passion for operational excellence. Your responsibilities will include managing Workplace Operations, leading cross-functional teams, and implementing strategies to enhance Global Call Center performance. Collaboration is key, as you will work closely with account teams and clients to ensure alignment with organizational goals. Your ability to foster open communication and innovation will be critical to your success. With a minimum of eight to ten years in facility management and expertise in CMMS, you will bring the necessary knowledge and skills to coach and mentor your team. At JLL, we prioritize your well-being and provide a comprehensive benefits package that supports your career and personal growth. If you resonate with our vision, we encourage you to apply, even if you don't meet every requirement. Join us at JLL and contribute to shaping a brighter future for our clients and ourselves!

Frequently Asked Questions (FAQs) for Workplace Operations Director Role at JLL

What are the key responsibilities of the Workplace Operations Director at JLL?

The Workplace Operations Director at JLL is responsible for overseeing the Global Service Center and managing various operations such as the CMMS, improving service performance, and ensuring client-centric communications. The role involves leading cross-functional teams to execute initiatives that deliver operational excellence and improve customer satisfaction.