IT Support Technician

The IT Support Technician at YUPRO Placement is primarily responsible for providing onsite IT support, troubleshooting various issues, and coordinating with our managed service provider. You'll deploy new hardware and software, manage technology procurement, and assist in training employees on firm systems. That's what makes this role so dynamic!

To be considered for the IT Support Technician role at YUPRO Placement, candidates should have at least one year of experience in IT support and an IT Support Certification is preferred. Strong technical skills and proficiency in Microsoft 365 are essential, along with excellent communication and problem-solving abilities.

The IT Support Technician position at YUPRO Placement is a hybrid role based in Boston, which means you’ll have the opportunity to work both onsite and remotely. However, this job requires providing hands-on IT support primarily in an office setting.

YUPRO Placement offers a competitive salary of $28 per hour for the IT Support Technician position. This pay reflects the skill level and commitment we expect from our technicians as they deliver top-notch IT support across the firm.

As an IT Support Technician at YUPRO Placement, you will provide initial and ongoing training to attorneys and staff on the firm's systems and applications. Additionally, you will have opportunities to learn and engage with various technology initiatives, ensuring you stay updated in the tech field.

In your answer, highlight specific examples of hardware or software issues you've resolved in previous roles and the process you followed to troubleshoot effectively. Discuss the tools you used and how you ensured minimal disruption to users.

Explain your approach to the deployment process. Discuss how you would assess needs, procure equipment, configure the hardware, and provide training to users, emphasizing your organizational skills and attention to detail.

Showcase your time management skills by explaining your method for assessing urgency and importance of requests. Discuss how you communicate with users to manage expectations while ensuring high-quality service.

Share specific instances of using Microsoft 365 applications like Word, Excel, and PowerPoint in your IT support roles. Mention any training you’ve provided on these tools and how you’ve helped improve user proficiency.

Discuss your approach to customer service and handling tough situations. Emphasize the importance of active listening, empathy, and clear communication to de-escalate the situation and resolve the user's issue.

Talk about the resources you utilize, such as technical blogs, online courses, or professional development seminars. This will demonstrate your commitment to continuous learning and adaptation to the ever-changing tech landscape.

Share a specific project experience where you contributed to technology deployment or improvement. Discuss your role, the challenges faced, and the positive outcomes achieved, illustrating your problem-solving skills and teamwork.

Explain the best practices you follow to maintain security, such as using secure passwords, ensuring software updates, and monitoring systems for potential threats. Emphasize your understanding of cybersecurity principles and their application in IT support.

Discuss your preference for clear and structured communication, whether through meetings, emails, or collaborative platforms. Provide examples of how successful communication has led to swift resolutions in past experiences.

Your answer should reflect genuine enthusiasm for the role and company. Mention what you admire about YUPRO Placement's mission and how your skills align with their goals, showcasing your desire to contribute positively.