As a Sales Development Representative at KnowBe4, you will be responsible for reaching out to potential prospects and qualifying their interest in our IT security solutions. You’ll engage with cold leads via phone and email, gauge their interest, and hand over qualified leads to your Territory/Account Executive. Building rapport and familiarity with IT security concepts will also be essential in these interactions.

Success as a Sales Development Representative at KnowBe4 requires strong communication skills, as you will be interacting with a diverse range of prospects. Familiarity with IT security concepts is a plus, as is experience with CRM and office software, including Gmail and MS Office. Organizational abilities and a friendly phone voice are essential to connect effectively with leads.

To apply for the Sales Development Representative position at KnowBe4, candidates should have a background in the IT security field and be familiar with sales tools. Excellent verbal and written communication skills are a must, as is a highly organized nature and results-oriented mindset. Experience reaching out to cold prospects is also highly valuable.

Yes, the Sales Development Representative role at KnowBe4 is a hybrid position, allowing for flexibility in work arrangements. Candidates located in the greater Tampa Bay area are welcome to apply, enjoying the best of both remote and on-site work.

KnowBe4 is the provider of the world’s largest security awareness training and simulated phishing platform. They specialize in helping organizations manage the ongoing problem of social engineering by training employees to make smarter security decisions daily.

In this role, prioritization is key. I use a combination of urgency and potential value to the business when determining which leads to follow up with first, alongside daily goal-setting to ensure I cover all my responsibilities effectively.

I focus on personalized outreach, leveraging compelling subject lines and addressing specific pain points relevant to the prospect's industry. Building a connection by mentioning shared interests often helps break the ice.

I've worked extensively with CRM systems to track leads, manage customer interactions, and maintain accurate records. My experience includes utilizing these tools to analyze lead data, which informs my outreach strategies.

I listen carefully to their concerns, validate them, and then provide relevant information that addresses their objections while highlighting the value our solutions bring to their specific situation.

I thrive on the challenge of meeting targets and building lasting client relationships. The satisfaction of contributing to clients’ security and assisting them in making informed decisions truly drives my passion for sales.

I regularly read industry publications, follow relevant blogs, and participate in webinars and online courses to stay updated on the latest trends and best practices in IT security. This knowledge aids my discussions with prospects.

I use a combination of digital tools and reminders to keep track of follow-ups and communications, maintaining a detailed spreadsheet to ensure no lead falls through the cracks, creating a systematic approach to tracking outreach.

In addition to CRM software, I have used sales enablement platforms for outreach automation, analytics tools for tracking performance metrics, and email marketing software to manage campaign activities efficiently.

I once reached out to a prospect through a personalized email highlighting a recent case study relevant to their industry. After a follow-up call where I addressed their specific concerns, they expressed interest and scheduled a meeting.

I research each prospect beforehand to understand their business and industry challenges, which helps me customize the conversation, showing genuine interest and prompting more engaging discussions.