Field Service Engineer III

As a Field Service Engineer III at KPI Solutions, your main responsibilities include on-site installation, troubleshooting, and repair of Intelligrated products. You’ll conduct both planned and emergency service calls, perform preventative maintenance, and train customer personnel. Additionally, you will manage complex PLC program modifications and ensure the smooth operation of material handling equipment.

To qualify as a Field Service Engineer III at KPI Solutions, you need a Bachelor's degree in engineering, along with 5-6 years of field service experience. Familiarity with system maintenance, mechanical, electrical, and controls troubleshooting is crucial. Candidates with equivalent experience in similar positions may also be considered to exhibit a progressive increase in responsibility.

Field Service Engineers III at KPI Solutions should be prepared for a significant amount of travel, potentially up to 90% overnight both in the U.S. and internationally. This travel is essential for engaging directly with customers on-site, resolving issues, and ensuring the successful integration of products into their operations.

As a Field Service Engineer III at KPI Solutions, you will receive extensive training that encompasses both technical skills and customer service. This includes on-the-job training, guidance on technical issues, and opportunities to learn about new product offerings and upgrades. You'll also assist in the training of customer personnel, further enhancing your skills and support capabilities.

KPI Solutions offers a comprehensive benefits package for its Field Service Engineer III positions, which includes medical, dental, and vision insurance, a 401(k) retirement plan, and generous paid time off policies. Additional perks include wellness programs, a health care concierge service, and various voluntary insurance options, ensuring that employees are well-supported both professionally and personally.

Certainly! In my previous roles, I have frequently modified PLC programs to accommodate specific customer needs. I ensure that these modifications not only meet functional requirements but also enhance overall system efficiency. I always document the changes thoroughly to maintain clarity and facilitate future troubleshooting.

My approach to troubleshooting is systematic. I start by gathering comprehensive information on the issue, then I inspect the equipment physically and run diagnostic tests to isolate the problem. I believe in engaging directly with the customer to understand their experiences before forming a conclusion, which often helps expedite the resolution.

Conducting system audits involves a detailed checklist of inspections, including performance metrics and maintenance reviews. I also engage in discussions with existing maintenance staff to identify any recurring issues. My goal is to ensure that all systems meet operational standards and to identify areas for improvement.

I prioritize open and consistent communication with customers, actively listening to their concerns and providing timely updates regarding service and repairs. Building rapport is essential, as it fosters trust and facilitates collaboration when addressing complex problems or suggesting upgrades.

I have managed several preventative maintenance contracts, ensuring compliance with service schedules and documentation. This experience has helped me to proactively identify potential issues before they develop into costly downtime, ultimately enhancing customer satisfaction and trust.

One challenging service call involved a complete system failure during peak operational hours. I quickly mobilized to the site, assessed the situation, and communicated effectively with customer staff to gather critical data. By isolating components and testing systematically, I managed to identify a faulty sensor as the root cause and had the system back online within a few hours.

I have coordinated numerous installations and understand the importance of detailed planning and communication. I work closely with subcontractors to ensure our objectives align, and I provide clear instructions throughout the installation process. Consistent follow-up ensures that any issues are addressed promptly.

My strategy for upselling is rooted in understanding customer needs and demonstrating the tangible benefits of upgrades. By discussing potential efficiency improvements and cost savings, I focus on the long-term value these enhancements can provide. It’s all about aligning the solution with their operational goals.

I am committed to continuous learning, regularly attending industry conferences and workshops. I also follow relevant publications, participate in online forums, and collaborate with peers to stay ahead of emerging trends and technologies that can enhance my skill set as a Field Service Engineer.

Key qualities for a Field Service Engineer III include strong technical acumen, excellent problem-solving skills, and effective communication. Adaptability and a customer-first mindset are crucial as well, allowing engineers to navigate diverse on-site challenges while maintaining customer satisfaction.