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We are looking for a Business Analyst to join our Product Development Team. You will join the in-house development team, whose primary responsibility is building Kyivstar’s web and mobile app for customer support in retail stores. The role has all the advantages of working in a product team — versatile projects, plenty of independence, a chance to influence the direction of development, and the opportunity to grow with the role.


About us 


Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine's largest telecom operators. 

 

Our mission is to change lives in Ukraine and around the world by creating technological solutions and products that unleash the potential of businesses and meet users' needs. 

 

Over 500+ KS.Tech specialists work daily in various areas: mobile and web solutions, as well as design, development, support, and technical maintenance of high-performance systems and services. 

 

We believe in innovations that truly bring quality changes and constantly challenge conventional approaches and solutions. Each of us is an adherent of entrepreneurial culture, which allows us never to stop, to evolve, and to create something new. 


What you will do
  • Work in a cross-functional team with analysts, developers & designers to deliver product features
  • Identifying options for potential solutions and assessing them for technical and business suitability
  • Working closely with the Product Manager, Development team, IT, external stakeholders, and end-users to ensure technical compatibility and user satisfaction
  • Analyze requirements, and define use cases and functional requirements for the software
  • Creates and updates functional & technical descriptions of business processes related to supporting, configuration, and maintenance of the solution
  • Perform requirements management, prioritization, traceability, verification, and validation of the requirements
  • Backlog management and facilitation if needed
  • Oversees test implementation, gathers feedback from users, and proposes functional improvements
  • Selection and implementation of the necessary tools, technologies, and techniques


Qualifications and experience needed
  • 2+ years of relevant working experience
  • Experience producing solution artifacts, including UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, etc
  • Good knowledge of Scrum methodology and understanding of the BA role in the Scrum process
  • Good understanding of web standards, protocols, messaging protocols, and data formats (REST, SOAP, JSON, XML, HTTP, FTP, TCP, etc.)
  • Strong understanding of SDLC principles
  • Understanding of CI/CD (principles, instruments)
  • Good communication & facilitation skills
  • Strong analytical and system thinking skills
  • Team player with proven ability to work cross-functionally
  • Can effectively deal with ambiguity


A plus would be
  • Experience with data sources such as PostgreSQL, MySQL, MongoDB, or MS SQL servers
  • Understanding and experience applying SOA, DDD, monolith, and design patterns
  • Experience in designing RESTful APIs
  • Basic expertise in mobile development technologies
  • Experience in integration projects
  • Excellent knowledge of Atlassian stack (Jira, Confluence)


What we offer
  • Office or remote – it’s up to you. You can work from anywhere, and we will arrange your workplace 
  • Remote onboarding  
  • Performance bonuses for everyone (annual or quarterly — depends on the role)  
  • We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners   
  • Health and life insurance  
  • Wellbeing program and corporate psychologist  
  • Reimbursement of expenses for Kyivstar mobile communication  


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Average salary estimate

$70000 / YEARLY (est.)
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What You Should Know About Business Analyst, Kyivstar

Join the energetic team at Kyivstar.Tech as a Business Analyst, where you'll play a crucial role in shaping the future of customer support through our top-notch web and mobile applications. In this dynamic position, you will collaborate seamlessly with analysts, developers, and designers, delivering innovative product features that truly impact our users. Your insights will help identify potential solutions while ensuring they align with both technical and business needs. If you’re excited about working in a cross-functional team, this is a fantastic opportunity to influence the direction of our development processes! At Kyivstar.Tech, part of one of Ukraine’s largest telecom operators, we believe in pushing boundaries and redefining norms. You'll have the independence to lead projects and the support of a talented team that thrives on creativity and forward-thinking. With responsibilities like requirement analysis, backlog management, and functional improvements, every day will present new challenges and rewards. Our ideal candidate will have at least 2 years of experience, hands-on knowledge of Scrum methodology, and a knack for turning complex requirements into actionable solutions. Ready to make a difference in the technology landscape? We encourage you to bring your entrepreneurial spirit and analytical expertise to our exciting environment, where innovation is at the heart of what we do!

Frequently Asked Questions (FAQs) for Business Analyst Role at Kyivstar
What responsibilities does a Business Analyst at Kyivstar.Tech hold?

As a Business Analyst at Kyivstar.Tech, your main responsibilities include working in a cross-functional team, analyzing and defining requirements, creating functional and technical documentation, and overseeing the implementation of tests. You will also collaborate closely with product managers and external stakeholders, ensuring user satisfaction and technical compatibility throughout the software development lifecycle.

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What qualifications are needed for the Business Analyst position at Kyivstar.Tech?

To apply for the Business Analyst position at Kyivstar.Tech, you should have at least 2 years of relevant work experience. A good understanding of Scrum methodology, SDLC principles, and experience with producing solution artifacts is essential. Additionally, strong analytical and communication skills, as well as familiarity with data formats and web standards, will serve as key qualifications for this role.

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Does Kyivstar.Tech offer remote work options for Business Analysts?

Yes! Kyivstar.Tech prides itself on flexibility and offers the option to work remotely for Business Analysts. You can choose to work from any location, and the company will provide the necessary support to help you set up your ideal workspace.

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What tools and technologies should a Business Analyst at Kyivstar.Tech be familiar with?

Business Analysts at Kyivstar.Tech should be familiar with tools like Atlassian (Jira, Confluence), as well as understanding various web protocols and data formats such as REST, SOAP, XML, and JSON. Knowledge of database systems like PostgreSQL, MongoDB, or MySQL is also a plus, along with experience using CI/CD methodologies.

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What benefits can a Business Analyst expect when working at Kyivstar.Tech?

As part of the Kyivstar.Tech team, Business Analysts enjoy a range of benefits including health and life insurance, performance bonuses, continued training opportunities, and reimbursement for mobile communication expenses. Additionally, the company supports employee wellbeing with dedicated programs and access to professional psychological support.

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Common Interview Questions for Business Analyst
Can you describe the role of a Business Analyst in a Scrum team?

In a Scrum team, a Business Analyst acts as a bridge between stakeholders and the development team, ensuring that business requirements are clearly articulated and understood. They help define the product backlog, prioritize tasks, and actively participate in sprint planning and reviews to facilitate communication and enhance project outcomes.

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How do you gather requirements for a new product feature?

To gather requirements for a new product feature, I employ a combination of techniques such as conducting interviews with stakeholders, hosting workshops, analyzing existing documentation, and observing user interactions. I also create use cases and user stories to provide a clearer perspective of the requirements based on user needs.

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What is your approach to handling conflicting requirements from stakeholders?

When faced with conflicting requirements from stakeholders, I aim to foster open communication to understand the underlying interests and needs of each party. I facilitate discussions to explore potential compromises and work collaboratively to align on a solution that meets the primary objectives while ensuring user satisfaction.

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How do you ensure that you meet deadlines for project deliverables as a Business Analyst?

To meet deadlines for project deliverables, I set clear timelines, prioritize tasks based on project goals, and maintain active communication with my team and stakeholders. Utilizing project management tools like Jira helps me track progress and deadlines, while regular check-ins keep everyone aligned on expectations and adjustments if needed.

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What tools do you use to document business requirements?

I utilize various tools to document business requirements, including Confluence for creating collaborative documentation and diagrams, and Visio for visual representations. Additionally, I use tools like Lucidchart for flowchart creation and Google Docs for maintaining accessible documentation that can be easily updated.

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How do you manage changes to requirements during the development process?

I manage changes to requirements during the development process by establishing a clear change management process from the outset. This involves documenting the change, assessing its impact, and gaining stakeholder approval before implementing any modifications. Maintaining an updated requirements backlog ensures that everyone remains informed about adjustments.

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Can you explain a time when you improved a business process?

Certainly! In a previous role, I identified a bottleneck in the reporting process that caused delays. By mapping out the current workflow, I discovered opportunities for automation in data collection. Implementing a new tool reduced manual effort and improved reporting timeliness, which was positively received by both the team and management.

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What methodologies do you prefer to work with as a Business Analyst?

I prefer methodologies like Agile, specifically Scrum, as they promote adaptive planning and continuous feedback, allowing me to stay responsive to changes and user needs. However, I am also open to Waterfall for projects requiring a more structured approach, depending on the specific project requirements and stakeholder preferences.

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How do you facilitate effective communication between cross-functional teams?

To facilitate effective communication between cross-functional teams, I initiate regular meetings and updates, utilize collaborative tools like Slack for real-time conversations, and encourage open dialogue in forums. I also ensure that all team members are kept informed of project developments and changes to foster a culture of transparency.

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What role does data analysis play in your work as a Business Analyst?

Data analysis plays a crucial role in my work as a Business Analyst. By analyzing data trends and user behavior, I am able to derive insights that guide product decisions, validate assumptions, and identify improvement areas. My analytical skills help in crafting data-driven solutions that align with business goals and enhance user experience.

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Full-time, remote
DATE POSTED
February 18, 2025

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