Mobile Intake Coordinator

As a Mobile Intake Coordinator at Legacy Health Services, your primary responsibilities will include managing the admission process for new residents, screening referrals to ensure appropriate placements, and nurturing relationships with referral sources such as hospital case managers and social workers. You'll also be involved in business development and ensuring a smooth transition for patients entering our facilities, making this role vital for both our patients and our operations.

To be considered for the Mobile Intake Coordinator position at Legacy Health Services, you should have a minimum of two years of experience in post-acute care admissions. Familiarity with hospital referral platforms like Point Click Care, and proficiency in Microsoft Office is preferred. Additionally, experience with admission processes, including prior authorizations and insurance approvals, is strongly preferred to ensure you can effectively handle the responsibilities of the role.

Yes, the Mobile Intake Coordinator role at Legacy Health Services may involve some travel as part of your duties. You’ll be visiting various hospital systems to foster relationships and expand our network for admissions. This aspect of the job can be enriching, allowing you to learn about new markets and professional practices in different settings.

Legacy Health Services prides itself on its family-oriented culture and commitment to compassionate care. As a Mobile Intake Coordinator, you'll be part of a company that values respect, kindness, and personal development. With over fifty years of service in the post-acute care field, you’ll have the opportunity to work within a supportive team focused on making a real difference in patients' lives.

Essential skills for a Mobile Intake Coordinator at Legacy Health Services include excellent written and verbal communication abilities, strong assessment and decision-making skills, and the capacity to build and maintain professional relationships with various stakeholders. Additionally, familiarity with admissions processes and the ability to navigate hospital systems effectively will greatly enhance your success in this role.

When answering this question, focus on detailing your relevant experience, specifying the types of facilities you’ve worked in, and discussing your familiarity with admissions processes. Mention any particular challenges faced in past roles and how you overcame them to ensure a smooth admissions experience for residents.

To answer this, emphasize your communication strategies and your approach to building rapport with referral sources. Discuss any tools or methods you've used to maintain these relationships, such as regular check-ins or updates regarding patient admissions.

In responding to this question, specify your assessment criteria, including medical needs, insurance compatibility, and overall fit with facility capabilities. Highlight your process for collaboration with medical teams and referral sources to ensure informed decision-making.

When tackling this question, it’s important to show your conflict resolution skills. Give examples of how you listened to concerns, provided clear information, and sought win-win outcomes for both the referral source and the patient’s family.

Share your experience using Point Click Care, describing how you utilized it in past roles to streamline the admission process. Talk about your proficiency with informed data entry, tracking admissions, and its impact on operations and patient care.

Use the STAR method (Situation, Task, Action, Result) to describe a specific scenario and your adaptive strategies. Focus on how your flexibility resulted in maintaining high standards of care and meeting facility requirements.

Highlight your communication style and techniques that have facilitated understanding and trust. Discuss the importance of empathy and clarity in addressing patients’ and families’ concerns during the admission process.

Outline your time management techniques and organization skills. Provide examples of how you ranked tasks by urgency and importance, ensuring essential needs were met while remaining available for additional support.

Discuss your familiarity with the insurance authorization process and the steps you take to ensure all necessary authorizations are acquired before admitting patients. Detail your experience with managing documentation and following up with insurance providers.

Reflect on qualities such as empathy, strong communication skills, and attention to detail. Discuss how these traits help to facilitate positive relationships with patients, families, and referral sources, ensuring the best outcomes during the admissions process.