Relationship Manager

Lendi Group is the group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.  

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex!

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

About the Role

Playing a key role in our Retail Franchise channel, you will align yourself across the Aussie brand, partnering with franchise business owners across metro and regional Victoria to assist in their success. The position is responsible for driving sales growth, increasing market share, and ensuring Aussie settlement targets and business values of the franchisee are achieved.

This is a fantastic opportunity to contribute to maximising the value of the Aussie brand & be part of Aussie's next market disruption.

• Conducting regular business activities in person and virtually with Franchisee to coach franchise performance, business planning and business development. 
• Working closely with each Franchisee to assist with local area marketing, training, recruitment, and retention programs. 
• Implement best practice, benchmarking, and performance management across the franchise portfolio for achievement of settlement amount to budget. 
• Providing regular updates on the franchisee portfolio and presenting on franchisee performance. 
• Increase footprint of the region by increasing the number of franchises in the region. 
• Develop a pipeline of high quality prospective new franchisees through both proactive infield recruitment activities and networking with suitable high quality candidates for a potential channel progression. 
• Other responsibilities including coordinating quarterly forums, inducting Aussie Franchisees, and maintaining a two-way communication channel between the Franchisee and Aussie on franchise issues, policies, and procedures. 

• Home loan or financial industry sales leadership experience
• 5+ years home or commercial lending experience
• An adaptable individual with high energy levels to keep up with the pace of change. 
• A self-starter, who is motivated by driving others to succeed. 
• Experience in making strategic decisions and applying creativity to problem-solving. 
• Ability to proactively identify, understand, communicate, and act on current and future risks. 

Desirable but not essential:

• Proven success working alongside business owners in a business coaching role. 
• Experience in building and maintaining multi-level business relationships as well as managing franchise relationships in an engaging, professional, and diplomatic manner.

• We’re Flex First which means we’ve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office.
• We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers. 
• An additional week’s Loyalty Leave each year after reaching 3 years’ service. 

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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