Customer Success Manager - Strategic Accounts
Skills
- Customer relationship management
- Technical aptitude in hardware/software
- Exceptional communication skills
- Experience with CRM tools
Responsibilities
- Develop deep relationships with senior stakeholders in key accounts.
- Guide clients through a smooth onboarding experience.
- Monitor product usage and provide insights for value delivery.
- Resolve complex technical issues collaborating with internal teams.
- Lead conversations for contract renewals and upsell opportunities.
- Gather and elevate customer feedback for product improvement.
Education
- Bachelor’s degree in business or engineering required
- Advanced degree preferred
Benefits
- Health, dental, and vision insurance
- 3% retirement match
- 15 days of PTO
- 11 paid holidays
- Employee stock option plan
Average salary estimate
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Lucid Bots Inc. is an AI robotics company that is committed to uplifting humanity by building the world's most productive and responsible robots that perform dangerous and demanding tasks. Headquartered in Charlotte, NC, we engineer, manufacture, ...
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