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Store Manager

Overview

If you are interested in growing your retail management career with one of the largest and fastest growing off-price retailers in the nation, join the Burlington Stores team as a Store Manager! Are you a proven leader with strong communication and organization skills? Can you lead a team in driving results while building strong teams and partnerships and cultivating an environment based on trust, respect, and integrity? Can you bring innovative ideas to help drive results as you take on the challenge of running all aspects of a multi-million dollar store operation? If you answered yes, then this may be the right opportunity for you. 

 

As a Store Manager, you’ll be responsible for successfully managing all store operations tasks in order to maximize sales results while bringing “Our Burlington” values to life in your store. You will be a mentor, role model, and coach for your team members, as well as a partner to associates in other branches of the organization. You will lead your team by example, demonstrating how to deliver excellent customer service with a high degree of professionalism in order to provide a world-class shopping experience to customers. You will take ownership for the successful execution of all day-to-day merchandising, operations and service management tasks. You are ultimately responsible for the overall success of your store location and the associates on your team. 

 

Responsibilities:                  

  • Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations and initiatives
  • Ensure Assistant Managers and store team members are fulfilling their individual responsibilities
  • Partner with Assistant Store Manager, Merchandising to coordinate merchandise placement, sales promotions and pricing
  • Partner with Assistant Store Manager, Operations to review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and charge-back paperwork to ensure accuracy of inventory
  • Manage multi-million dollar sales volume and expense budget including review of all associated reporting and record-keeping
  • Recruitment, screening and hiring of associates in order to meet store staffing needs
  • Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement structured learning and development activities for all team members
  • Handle personnel and associate relations issues
  • Payroll budget management, workforce management and scheduling
  • Facilitate effective communication and partnerships between and among store team, regional management team and other partners within the company.
  • Other tasks as necessary

Candidates must have 5+ years of Retail Management experience in a Big Box or Specialty environment and be able to work a flexible schedule; including early morning, nights, weekends and holidays as required. Candidates should be comfortable utilizing computerized scheduling and reporting software. Travel may be required from time-to-time.

 

If you…

…are excited to deliver great values to customers every day;

…take a sense of pride and ownership in helping drive positive results for a team;

…are committed to treating colleagues and customers with respect;

…believe in the power of diversity and inclusion;

…want to participate in initiatives that positively impact the world around you;

 

Come join our team. You’re going to like it here!

 

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

 

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

 

 

#LI-EC1

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Store Manager, Burlington Stores

If you’re ready to step into a leadership role that offers both challenge and excitement, consider joining Burlington Stores as a Store Manager in Westborough! This position is not just about managing a store; it’s about fostering a positive and dynamic shopping experience while leading a talented team. In this role, you’ll oversee day-to-day operations of a bustling retail environment. Your primary focus will be on driving sales and ensuring that your store embodies our core values of integrity, respect, and teamwork. You will mentor and coach Assistant Managers and Store Associates, making sure that everyone is engaged and performing at their best. With your strong communication skills, you will help build a cohesive team that delivers exemplary customer service. Your responsibilities also include managing inventory, recruitment, and comforting oversight of the store’s financial performance, ensuring that we meet our multi-million dollar sales targets. You should have more than 5 years of Retail Management experience, especially in a Big Box or Specialty setting. Flexibility is key, as you’ll need to adapt to various schedules, including mornings, evenings, weekends, and holidays. In return for your dedication, Burlington offers a competitive wage, flexible hours, and excellent benefits, including medical coverage, paid time off, and training opportunities. If you pride yourself on delivering great value and enjoy collaborating in a diverse environment, Burlington Stores is the perfect place for you!

Frequently Asked Questions (FAQs) for Store Manager Role at Burlington Stores
What are the responsibilities of a Store Manager at Burlington Stores?

As a Store Manager at Burlington Stores, your core responsibilities include overseeing daily operations, managing inventory, and leading your team of Assistant Managers and Store Associates. You’ll ensure the fulfillment of company policies and standards while driving sales and creating a world-class customer experience. You’ll also play a vital role in hiring and training new employees to help build a strong team.

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What qualifications are necessary to become a Store Manager at Burlington Stores?

To qualify for the Store Manager position at Burlington Stores, candidates must have at least 5 years of Retail Management experience in a Big Box or Specialty environment. Strong communication and organizational skills are essential, as well as the ability to work flexible hours, including evenings and weekends. Familiarity with computerized scheduling and reporting software is also required.

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What is the work environment like for a Store Manager at Burlington Stores?

The work environment for a Store Manager at Burlington Stores is fast-paced and collaborative. You’ll lead a dynamic team, making it important to foster relationships based on trust and respect. This role also encourages innovative thinking to drive results, with a focus on delivering excellent customer service and a positive shopping experience.

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How does Burlington Stores support the development of their Store Managers?

Burlington Stores is dedicated to associate growth through various training and development opportunities designed for Store Managers and their teams. This includes structured learning activities and ongoing coaching that enables you to enhance your leadership skills and foster team success, ultimately benefiting your store’s overall performance.

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What are the benefits for a Store Manager at Burlington Stores?

Store Managers at Burlington Stores enjoy a range of benefits, including competitive wages, flexible scheduling, and an associate discount. Additional benefits encompass medical, dental, and vision insurance, life and disability coverage, paid time off, paid sick days, and a 401(k) plan, ensuring a comprehensive support system for employees.

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Common Interview Questions for Store Manager
Can you provide an example of how you effectively managed a team in a previous retail role?

An effective answer would include specific instances where you set clear goals, delegated tasks, and fostered a positive working environment. Highlight your approach to communication and motivation, as well as the results achieved by the team under your leadership.

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How do you handle customer complaints or difficult situations in-store?

Discuss your method for actively listening to the customer, assessing their concerns, and taking appropriate action. Emphasize the importance of maintaining professionalism and ensuring customer satisfaction while representing Burlington Stores’ values.

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What strategies do you use to increase store sales and drive performance?

Share specific strategies you've implemented in past roles, such as promotional campaigns, visual merchandising, and staff training initiatives. Discuss how you analyze sales data and feedback to make informed decisions that positively impact the store’s results.

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How do you ensure your team is adhering to company policies and standards?

Explain your approach to training and regular communication, including how you conduct reviews and provide feedback. Discuss any mentorship or coaching techniques you’ve used to ensure compliance with policies while promoting a positive team culture.

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What experience do you have with managing budgets and expenses in a retail setting?

Highlight your experience with financial oversight, including how you monitor expenses, control inventory costs, and review reports to make responsible fiscal decisions. Share specific outcomes that showcase your ability to stay within budget while driving profitability.

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How would you foster a diverse and inclusive environment within your store?

Discuss your commitment to diversity and inclusion, and elaborate on specific practices you would implement, such as promoting equal opportunity, celebrating various cultures, and encouraging open dialogue among your team members.

Join Rise to see the full answer
Can you give an example of a time you successfully facilitated the hiring and onboarding of new employees?

Provide details on your process for recruiting, interviewing, and training new hires. Share any improvements made to enhance the onboarding experience and ensure a strong and effective start for new associates within the team.

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What techniques do you use to manage and motivate your team effectively?

Discuss strategies such as goal-setting, recognition programs, and providing growth opportunities. Emphasize the importance of open communication and feedback in fostering motivation and engagement among your team members.

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How do you approach merchandising and ensuring your store is visually appealing?

Explain your eye for detail and planning skills in merchandising. Share past experiences where you successfully implemented visuals that resonated with customers, drove engagement, and enhanced their shopping experience.

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What are your thoughts on leading through change and adapting to new retail trends?

Highlight your adaptability and openness to change, as well as your proactive approach to staying informed on retail trends. Discuss any innovative tactics you've employed in response to shifts in consumer behavior or the retail industry.

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Full-time, onsite
DATE POSTED
April 17, 2025

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