Account Executive - HST

As an Account Executive at Mangomint, your main responsibilities include managing the full sales process from lead generation to closing deals, specifically for companies with 5-50 employees. You'll conduct discovery calls, demo products, maintain a pipeline of leads, and collaborate with other teams to drive sales. Your role will also involve gathering customer feedback and staying updated on industry trends to offer tailored solutions.

To succeed as an Account Executive at Mangomint, you'll need at least 2+ years of experience in customer-facing roles, preferably in a SaaS sales environment. Familiarity with Salesforce or similar CRM systems is essential. Strong communication skills and a teachable attitude are vital to engage effectively with salon and spa owners to meet their needs.

At Mangomint, as an Account Executive, you'll have access to robust resources and support from our sales, customer success, product, and marketing teams. This collaborative environment will enable you to leverage various tools and insights to effectively close deals and enhance the sales process, ultimately contributing to your success in this role.

Account Executives at Mangomint typically work Monday to Friday from 8 am to 5 pm HST (Hawaii Standard Time). This schedule not only provides consistency but also allows you to maintain a balanced work-life dynamic while engaging with customers across the United States.

Mangomint fosters employee development by encouraging a culture of continuous learning and personal growth. As an Account Executive, you will have opportunities to seek mentorship, participate in training sessions, and engage in personal development plans, ensuring you achieve your career goals while contributing to Mangomint’s overall success.

To effectively respond to this question, outline your sales process, emphasizing the importance of research, engaging with prospects, addressing their needs, and maintaining communication throughout. Share examples of how you have successfully closed deals in the past and how you tailor your approach based on client feedback.

Illustrate your approach by discussing steps such as active listening, understanding the client’s concerns, and providing tailored solutions that address those objections. Use a specific example to show how overcoming objections has helped you close deals in the past.

Discuss your preferred methods for lead generation, such as networking events, cold calling, social media outreach, and leveraging CRM tools like Salesforce. Demonstrate how these strategies lead to building strong relationships and a constant flow of prospects.

Explain your methods for maintaining an organized pipeline, including how you assess lead quality and prioritize follow-ups. Mention tools and systems you use to keep track of interactions and the status of each lead.

Describe your techniques such as conducting discovery calls, asking open-ended questions, and actively listening to their responses. Providing examples of how understanding client challenges has allowed you to effectively offer tailored solutions can strengthen your response.

Share insights on how you regularly communicate with sales support, customer success, and marketing teams. Highlight instances where collaborative efforts have led to process improvements or successful client outcomes.

Mention your strategies for keeping up with industry developments, such as reading industry publications, joining relevant webinars, and participating in networking groups. This reflects your commitment to continuous learning and understanding the salon and spa market.

Discuss what drives you in sales, whether it's achieving targets, helping clients succeed, or being part of a collaborative team. Share personal stories that illustrate this motivation, making your answer relatable and genuine.

Explain your methods for pipeline forecasting, such as regularly reviewing lead statuses, maintaining detailed notes, and utilizing CRM tools. Mention how this disciplined approach has enabled you to achieve monthly sales targets in the past.

This is an opportunity to convey your excitement about Mangomint’s mission and culture. Discuss aspects of the company that resonate with you, such as its focus on innovation in the salon and spa industry, remote work flexibility, and commitment to employee development.