Manager, Loyalty Campaign Management

Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). City and state must be separated by a comma followed by a space (e.g., Houston, TX).We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.Title and SummaryManager, Loyalty Campaign ManagementWho is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.OverviewThe SessionM Mastercard Team is seeking to hire a Manager, Loyalty Campaigns based in Boston, MA, to oversee our global Campaign management team that caters to our Loyalty clients worldwide. The SessionM campaigns team is responsible for managing our client environments and executing tasks using the SessionM platform.RoleSupport and lead a global team as a people manager, overseeing capacity, development, escalations, and KPIs.Actively seek opportunities to enhance standards and improve process efficiency.Support the collection and reporting of project metrics, while proactively seeking ways to improve these metrics.Configure, test, track, and optimize client campaigns, including but not limited to offers, behavior logic, push notifications, SMS, email, and other communications.Oversee the team to ensure that objectives and goals are on target.Manage any customer project escalations.Act as a senior reviewer for all project teams, providing business/technical consultation.Provide product and technical leadership to the team.Demonstrate a proven ability to think strategically and execute methodically.Collaborate with internal delivery teams to execute deliverables according to project timelines.Identify trends in engagement and offer recommendations to meet program KPIs.Appropriately escalate bugs, account issues, and requests.Become a systems expert and participate in UAT (User Acceptance Testing).All About YouAt least two years’ experience in managing a team of 6-10 people preferred globally.Experience working with clients in a SaaS, brand, or media/agency setting.Loyalty provider experience is a plus, SQL experience strongly preferred.Comfortable providing strategic recommendations or navigating objections.Proactive, forward thinking, methodical planning.Excellent verbal and written communication skills with strong attention to detail.Able to collaborate alongside cross-functional partners.Corporate Security ResponsibilityEvery person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that the successful candidate for this position must:Abide by Mastercard’s security policies and practices.Ensure the confidentiality and integrity of the information being accessed.Report any suspected information security violation or breach.Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.#J-18808-Ljbffr