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Server Regular Part Time

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. 

Job Description

The Opportunity: The Server is located at the AG Retail Los Angeles location and reports directly to the Restaurant Manager. This position is responsible for delivering food and beverages and providing an outstanding dining experience to our  Restaurant guests.   

What Your Impact Will Be: 

  • Attentively greet all customers upon arrival and inform guests of food and beverage options. Share information on store and restaurant events with guests.  

  • Demonstrate working knowledge of all menu items and ingredients and suggest menu items for those guests with food allergies.    

  • Consistently address customer concerns and special requests in a professional and timely manner.    

  • Execute all aspects of food and beverage service efficiently, including suggestive upselling, timely delivery of food and beverage orders, checking and maintaining tables throughout the seating, and preparing, delivering, and processing table checks through the InfoGenesis register system. 

  • Follow food and workplace safety guidelines and understand local and state health sanitation laws. 

  • Contribute to a positive, cooperative work environment by assisting co-workers and helping the restaurant team with parties, storewide events, and projects. 

Qualifications

What We’re Looking For: 

  • ServSafe certification, preferred. 

  • One to two years of experience in a high volume and/or fine dining restaurant preferred. 

  • Banquet or catering experience is a plus. 

  • Experience working with children preferred.   

  • Ease of use with restaurant computer systems preferred. 

  • Physically demanding position: strength, mobility and dexterity needed. You must be able to carry a serving tray/beverage tray and be able to lift up to 50 lbs. 

  • Must be able to work a flexible schedule, including nights, weekends, and holidays. 

 

Hourly:
The base hourly rate for this position is between $17.28 plus tips.
**This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience.

 

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights

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Average salary estimate

$35882 / YEARLY (est.)
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$35882K
$35882K

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What You Should Know About Server Regular Part Time, Mattel

Join the dynamic team at American Girl as a Server in our Los Angeles location, a part of Mattel, where creativity is our superpower! In this role, you will play a pivotal part in delivering exceptional dining experiences to our guests, and let's be honest, who wouldn't want to contribute to producing lifelong memories for fans of American Girl? Your responsibilities will revolve around warmly greeting customers, expertly informing them of our delicious menu options, and handling customer requests professionally and promptly. You will masterfully manage food and beverage service, ensuring timely delivery and maintaining the ambiance of our restaurant. We'll empower you with the knowledge of our diverse menu, including allergy-aware suggestions to cater to all guests. To thrive here, you should bring your passion for hospitality and ideally possess some experience in high-volume or fine dining environments. If you have a penchant for working with children and can juggle a flexible schedule that includes evenings and weekends, we want to hear from you! Plus, you’ll be rewarded with a competitive hourly wage of $17.28 and tips, and you’ll quickly find that collaborating with our energetic team offers a wealth of opportunities for personal and professional growth. At American Girl, fueled by the vision of Mattel, we foster an inclusive workplace where every voice is valued. Get ready to be part of something meaningful and fun at American Girl!

Frequently Asked Questions (FAQs) for Server Regular Part Time Role at Mattel
What are the responsibilities of a Server at American Girl in Los Angeles?

As a Server at American Girl in Los Angeles, you'll be responsible for greeting customers, providing menu information, delivering food and beverages efficiently, addressing customer concerns, and maintaining service quality. Your role is central to creating memorable dining experiences for guests visiting this unique restaurant.

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What qualifications do I need to become a Server at American Girl?

To qualify as a Server at American Girl, you ideally have one to two years of experience in fine dining or high-volume restaurants. Although ServSafe certification is preferred, it's not mandatory. Experience working with children and familiarity with restaurant computer systems will enhance your candidacy!

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What is the work environment like for a Server at American Girl?

The work environment for a Server at American Girl is dynamic and fast-paced, designed to cater to families and children. You’ll collaborate closely with a supportive team, focusing on delivering exceptional service and creativity in an engaging setting that values teamwork and innovation.

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What are the hours and schedule for a Server at American Girl?

As a Server at American Girl, you'll need to maintain a flexible schedule, accommodating evenings, weekends, and holidays. This flexibility allows us to create memorable experiences for our guests during peak times, ensuring everyone enjoys their visit!

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What benefits does American Girl offer for Servers?

At American Girl, Servers enjoy competitive hourly wages starting at $17.28, plus tips. Additionally, working in a lively atmosphere that promotes inclusion and creativity means you're not just serving food but also contributing to a meaningful experience for families and children.

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Common Interview Questions for Server Regular Part Time
How do you handle difficult customers as a Server?

To effectively handle difficult customers, listen actively and empathetically. Acknowledge their concerns and try to resolve issues promptly. Your calm demeanor and willingness to assist reflect positively on both you and American Girl, showcasing your commitment to excellent customer service.

Join Rise to see the full answer
Can you describe a time when you went above and beyond for a guest?

When asked this question, think of a specific instance where you provided exceptional service. Share how your attention to detail and proactive approach created a memorable experience, emphasizing the importance of guest satisfaction as a Server at American Girl.

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What strategies do you use for effective teamwork in a restaurant environment?

Effective teamwork in a restaurant setting involves communication, mutual respect, and support for one another. Share examples of how you’ve collaborated with colleagues to ensure smooth service, emphasizing a positive team spirit, which is essential at American Girl.

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How do you prioritize tasks during busy service times?

During busy service times, prioritization is key. Mention techniques like creating mental checklists or using physical tools to manage your time efficiently, while also hinting at your past experiences that highlight your ability to thrive in a fast-paced environment.

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What do you know about American Girl and our mission?

Show your knowledge of American Girl’s mission to create innovative products and experiences that inspire children. Discuss how their values resonate with you, particularly the emphasis on inclusion and creativity, and why you want to be part of the team.

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How do you ensure food safety and sanitation in your role?

Talk about the importance of following food safety guidelines and health regulations. Mention specifics on how you maintain cleanliness, from handling food carefully to keeping your work area organized, underscoring your commitment to safety as a Server.

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What are your favorite menu items, and how would you recommend them?

When discussing favorite menu items, center your answers around the specialty dishes and desserts offered at American Girl. Explain their appeal and how you would guide guests in their selections, showcasing your understanding of the menu and your role in enhancing the dining experience.

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Describe your experience with point-of-sale systems.

If you have experience with point-of-sale systems, share specifics about the systems you’ve used. If not, emphasize your quick learning abilities and readiness to adapt to new technology, important skills for operating the InfoGenesis register system at American Girl.

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How would you handle a situation where a guest has an allergy?

Safety is paramount! Discuss how you would take allergies seriously by noting the guest's concerns, communicating with the kitchen staff, and providing accurate information without compromising their safety. Your attentiveness is vital as a Server at American Girl.

Join Rise to see the full answer
What motivates you to work in the restaurant industry?

Share your passion for hospitality and how creating joyful experiences for families fuels your motivation. Mention specific aspects of working at American Girl that excite you, emphasizing the role's alignment with your interests and goals in the industry.

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Mattel, a global leader in toys and family entertainment, engages audiences with a vast portfolio of iconic brands like Barbie, Hot Wheels, and Fisher-Price.

251 jobs
MATCH
VIEW MATCH
BADGES
Badge Diversity ChampionBadge Family FriendlyBadge Flexible CultureBadge Global CitizenBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
March 6, 2025

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