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Inside Sales Rep, Diabetes (San Antonio, TX)

We anticipate the application window for this opening will close on - 28 Apr 2025


 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is seeking experienced, dynamic Inside Sales Representatives to convert and close new and existing patient leads by applying best-in-class phone sales/service skills, effective time/lead management, and product knowledge to address and alleviate patient concerns. Responsibilities will include engaging with patients who have entered the sales cycle via digital campaigns or inbound calls.

The Inside Sales team contributes to the success of the Diabetes US Sales Organization by executing a number of sales activities such as nurturing leads, outbound calls, responding to inbound patient calls, closing customer orders in a timely fashion while ensuring a quality customer experience. Our Inside Sales team members work closely with our field sales team to drive sales activities tied to Medtronic Diabetes portfolio of products.
  • Telephonically sell Medtronic's product portfolio to retain existing customers

  • Work to achieve individual sales targets within the Diabetes product portfolio by quickly following up on leads generated through Medtronic’s marketing and sales efforts.

  • Identify, develop, and close leads for the business and refer on internal leads when appropriate.

  • Assist the field sales team in the planning and execution of sales activities

  • Set up patient accounts and document sales activities

  • Identify roadblocks and opportunities to improve the inside sales process.

  • Deliver a minimum of 30 outbound phone calls per day

Location: On-site in San Antonio, TX at 18302 Talavera Ridge, San Antonio, TX 78257.

Hours: Monday- Friday; 8-hour shift between 7:00 AM - 8:00 PM.

Pay: Set rate of $21.00 per hour plus a sales incentive bonus that could earn you an additional $12,500 per year or more! 

Training: Paid training will begin on June 30, 2025.  *To be considered, you must be able to attend training from June 30 - July 30, 2025.  

Benefits: Check out our comprehensive benefits including; medical coverage, 401K, company paid holidays, vacation time, and tuition program.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

  • Bachelor’s degree

  • 3 years work experience in sales and/or customer support.

Nice to Have

  • Demonstrable, consistent success in previous roles indicated by high level of sales performance

  • Experience being accountable for sales quotas in a challenging, fast paced, changing environment

  • Prior experience and knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring.

  • Previous experience in a high volume tele sales call center environment

  • Strong customer focus in delivering sales and building relationships

  • Ability to understand and solve underlying causes of simple or complex problems

  • Strong attention to detail by being exact, precise, and accurate

  • Effective time management skills

  • Experience utilizing Microsoft Office Products: Word, Excel, PowerPoint, Outlook 

Click here to learn more about products.

#LI-MDT

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$43,680.00 - $43,680.00

The starting base rate of pay for this position and location is $21.00 per hour. The base rate is applicable across the United States, excluding Puerto Rico and specific locations in California. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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What You Should Know About Inside Sales Rep, Diabetes (San Antonio, TX), Medtronic

Join Medtronic as an Inside Sales Rep in San Antonio, TX, and be part of a team that's transforming healthcare access and equity for everyone! In this dynamic role, you'll leverage your sales skills to engage with patients and convert leads into lasting relationships. Each day brings new challenges as you interact with individuals via inbound calls or digital campaigns, using your product knowledge to address patient concerns directly. This position is pivotal in supporting Medtronic's Diabetes US Sales Organization, where you'll nurture leads, make outbound calls, and assist our field sales team in planning and executing strategic sales activities related to our innovative diabetes product portfolio. With a base pay of $21 per hour and the potential to earn additional incentives, your efforts here are directly appreciated. The training begins on June 30, 2025, meaning your journey at Medtronic will start with a strong foundation. If you have a bachelor's degree, at least three years of sales or customer support experience, and a passion for improving diabetes care, we want to hear from you! Join us on our mission to provide solutions that improve lives and champion healthcare equity for everyone.

Frequently Asked Questions (FAQs) for Inside Sales Rep, Diabetes (San Antonio, TX) Role at Medtronic
What are the daily responsibilities of an Inside Sales Rep at Medtronic?

As an Inside Sales Rep at Medtronic, your daily responsibilities will include converting and closing new patient leads, making outbound calls, and responding to inbound inquiries. You'll also work closely with the field sales team and document all sales activities, ensuring a quality customer experience while achieving individual sales targets within the Diabetes product portfolio.

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What qualifications do I need to apply for the Inside Sales Rep position at Medtronic?

To qualify for the Inside Sales Rep position at Medtronic, you need a bachelor's degree and a minimum of three years' experience in sales or customer support. Experience in a high-volume tele-sales environment or familiarity with diabetes products is a plus. Strong communication skills and a commitment to delivering quality service are essential.

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How does the incentive structure work for the Inside Sales Rep role at Medtronic?

In the Inside Sales Rep role at Medtronic, your base salary is $21 per hour. Additionally, you have the opportunity to earn a sales incentive bonus that could amount to $12,500 annually or more, based on your performance in achieving sales targets. This structure rewards your dedication to driving sales and ensuring patient satisfaction.

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What kind of training does Medtronic provide for Inside Sales Reps?

Medtronic offers paid training for all new Inside Sales Reps that begins on June 30, 2025. During this training period, you will learn about the product portfolio, sales processes, and customer engagement strategies to prepare you for success in your role. It's a vital step in your career development within the company.

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What are the growth opportunities for Inside Sales Reps at Medtronic?

As an Inside Sales Rep at Medtronic, you can expect various growth opportunities. With successful performance, you may advance to senior sales positions or transition into field sales roles. Additionally, Medtronic promotes a culture of continuous learning, providing resources for professional development and skill enhancement.

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Common Interview Questions for Inside Sales Rep, Diabetes (San Antonio, TX)
How do you handle objections from patients as an Inside Sales Rep?

Handling objections effectively is crucial in sales. Start by listening to the patient's concerns, validating their feelings, and asking clarifying questions. Then, respond with informed solutions that address their objections while highlighting the benefits of Medtronic's diabetes products. It's essential to be patient and empathetic during this process.

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Can you describe a time when you successfully closed a sale?

In answering this question, provide a specific example of a sales challenge you faced. Discuss your approach, what strategies you implemented, and the ultimate outcome. Emphasize your ability to build rapport with clients and how your product knowledge played a role in helping them make a decision.

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What strategies do you use to manage your time effectively?

Time management is key in sales. I typically prioritize my tasks using a daily plan that includes making a set number of outbound calls, responding to leads, and following up on previous conversations. By setting achievable daily goals and maintaining a disciplined schedule, I ensure that I meet deadlines and maximize productivity.

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How do you stay updated on industry trends and product knowledge?

Staying updated on industry trends and product knowledge is essential in sales. I regularly read industry publications, participate in webinars, and network with colleagues and professionals in the field. Additionally, I make a habit of reviewing the latest information on Medtronic’s diabetes products to provide accurate information to patients.

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What do you think is the most challenging aspect of being an Inside Sales Rep?

One of the most challenging aspects is maintaining consistent motivation while dealing with rejection. I approach this by cultivating a positive mindset and reviewing my successes, no matter how small. Resilience and the ability to adapt to change are critical to achieving long-term success.

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How do you personalize your interactions with patients?

Personalizing interactions with patients involves actively listening to their needs and tailoring my responses accordingly. I use their names during conversations, reference specific health concerns they may have, and ensure that I address their unique circumstances with care and understanding, making them feel valued.

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What motivates you to succeed in sales?

My motivation in sales comes from the satisfaction of helping patients improve their health. Knowing that my efforts can have a direct impact on someone's life inspires me to achieve my targets. Additionally, I enjoy the challenge of reaching and exceeding goals, as it contributes to both my professional growth and the success of Medtronic.

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Describe a situation where you turned a negative experience into a positive one?

In a previous role, I encountered a dissatisfied customer who initially felt their needs were ignored. I took the time to listen to their concerns, offer solutions, and keep them informed throughout the process. By the end of our interactions, they expressed gratitude for my effort and became a loyal customer, proving that proactive customer service can turn situations around.

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What role does teamwork play in your success as a sales representative?

Teamwork is crucial in sales, especially at Medtronic. By collaborating with the field sales team, sharing insights, and supporting each other, we create a cohesive approach to patient engagement. Working together enhances our ability to meet customer needs effectively and drives overall success for the company.

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Why do you want to work for Medtronic as an Inside Sales Rep?

I am passionate about working for Medtronic because of its commitment to innovation in healthcare and improving patient outcomes. The opportunity to help patients manage their diabetes using cutting-edge technologies resonates with me personally and professionally. I see this role as a chance to contribute to a mission-driven organization.

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