Specimen Collector - 985

As a Part-Time Specimen Collector at Millennium Health, your main responsibilities include collecting urine and oral fluid specimens, processing these collections for shipping, and maintaining accurate records of patient information and clinician orders. You'll also need to resolve any billing or patient information discrepancies in the ordering portal and manage the inventory of collection supplies on-site.

To qualify for the Specimen Collector position at Millennium Health, you should ideally have at least 6 months of experience in specimen collection or 1 year of experience in a medical role involving patient support. Alternatively, 2 years of customer service experience may be accepted in place of medical experience. A high school diploma, a valid driver’s license, and a strong understanding of HIPAA compliance are also necessary.

The Specimen Collector position at Millennium Health requires a part-time commitment, with hours typically scheduled from Monday to Thursday, 7:30 AM to 4:30 PM, during the first week of each month. This allows for a great work-life balance while still making a meaningful impact in the community.

Millennium Health offers several benefits to its Specimen Collectors, including a 401k with company match, paid time off and holidays, and access to behavioral and health care resources. The salary range for this role is competitive, with pay set between $18-21/hr depending on qualifications and experience.

Key skills for a successful Specimen Collector at Millennium Health include strong communication and customer service abilities, proficiency in navigating smartphones and computers, and a solid understanding of HIPAA regulations. Adhering to compliance standards and maintaining confidentiality are critical aspects of this role as well.

In answering this question, highlight your previous experience in specimen collection or relevant medical roles. Discuss specific tasks you've handled, focusing on your accuracy, attention to detail, and any customer service interactions that demonstrate your people skills.

When addressing confidentiality, emphasize your understanding of HIPAA regulations and the importance of safeguarding patient data. Share strategies you follow to maintain privacy, such as ensuring secure handling of paperwork and electronic records.

In your response, it's important to demonstrate empathy and patience. Discuss how you would listen to the patient's concerns, reassure them, and create a comfortable environment to mitigate their anxiety during the specimen collection process.

Detail the specific protocols you follow to ensure accuracy, including double-checking patient identification, following standardized procedures for sample collection, and how you handle specimens until they're shipped to the lab.

Describe a system or method that you use, such as prioritizing tasks, creating checklists, or utilizing any time management tools. It's important to illustrate your organizational skills under pressure.

Explain that upon noticing a discrepancy, your first step would be to verify the records' accuracy, document the issue, and communicate it promptly to the relevant personnel according to established protocols.

Mention that you regularly attend training sessions, stay updated with company policies, and participate in compliance audits to ensure you're knowledgeable about the latest HIPAA and other regulations impacting your role.

In your answer, focus on your passion for patient care and how Millennium Health’s mission aligns with your values. Demonstrating knowledge about their commitment to improving patient outcomes can make a strong impression.

Provide a specific example from your previous roles that illustrates your ability to go above and beyond for a patient or customer, explaining how you were able to resolve the situation effectively.

Convey your confidence in using technology by discussing any relevant experiences, such as using electronic health record systems, navigating mobile applications for patient interactions, or your adaptability to new tools and software.