Staff Site Reliability Engineer - Hybrid

As a Staff Site Reliability Engineer at ModMed, your main responsibilities include managing and architecting scalable cloud infrastructure, automating processes, optimizing costs, and ensuring the reliability of AWS services. You'll implement monitoring solutions with DataDog, lead CI/CD pipeline development using Jenkins, and drive the containerization of applications with Kubernetes. Essentially, you will play a pivotal role in enhancing operational efficiency while upholding the highest security standards.

To qualify for the Staff Site Reliability Engineer position at ModMed, candidates must possess a Bachelor's degree in Computer Science or a related field, along with 8-10 years of extensive experience in Site Reliability or Cloud Engineering. Strong expertise in managing AWS environments, familiarity with observability platforms like DataDog, and proficiency in automation/scripting tools are essential. Additionally, candidates should demonstrate leadership skills and an ability to solve complex engineering challenges.

ModMed is dedicated to the professional development of its Staff Site Reliability Engineers by offering various opportunities for learning and growth. Employees have access to tuition reimbursement programs and unlimited courses on platforms like LinkedIn Learning. Moreover, you will have the chance to mentor junior team members, fostering a collaborative culture of continuous improvement and knowledge sharing.

At ModMed, Staff Site Reliability Engineers enjoy a competitive benefits package that includes comprehensive medical, dental, and vision insurance, a 401(k) plan with matching contributions, paid parental leave, and a generous paid time off policy. Additionally, employees benefit from a wellness allowance, professional development opportunities, and a collaborative work environment enhanced by weekly catered meals and wellness rooms at our headquarters.

A Staff Site Reliability Engineer at ModMed should have extensive experience with AWS cloud services, DataDog for monitoring, Jenkins for CI/CD pipelines, and Kubernetes for container management. Familiarity with scripting languages like Python and Bash, along with Infrastructure as Code (IaC) tools like Terraform and Ansible, is also vital for ensuring operational excellence and efficient infrastructure management.

In your response, highlight specific projects or systems you've managed within the AWS environment. Discuss your familiarity with various AWS services and how they contribute to building reliable, scalable applications. Providing concrete examples of any challenges faced and solutions you implemented would demonstrate your problem-solving skills.

Share your philosophy on automation and cite your preferred tools, such as Jenkins for CI/CD, Terraform for provisioning, or scripting languages for automation tasks. Discuss particular scenarios where automation improved efficiency and reduced potential errors, showcasing your ability to streamline operations.

Discuss your experience with monitoring tools like DataDog and how you've utilized them in past roles. Mention specific strategies you've implemented for cost optimization, such as rightsizing resources, utilizing reserved instances, or employing auto-scaling. This will demonstrate your proactive approach to managing cloud expenses.

Outline a specific incident, providing context around the challenge. Detail the investigation and troubleshooting steps you took, emphasizing any collaborative efforts. Conclude with the resolution and what you learned that could apply to similar future incidents, showcasing your analytical skills.

Evaluate your level of expertise, whether beginner, intermediate, or advanced. Discuss projects where you've implemented Kubernetes for orchestration, touching on cluster management, deployment strategies, and scaling applications. Mention specific challenges faced with containers and how you resolved them.

Articulate key concepts of site reliability engineering, such as SLAs, SLOs, and SLIs. Discuss how these practices enhance system reliability, user experience, and operational efficiency. Mention any specific experiences where applying these principles made a quantifiable impact on reliability.

Convey your commitment to continuous learning by mentioning resources you utilize, such as online courses, webinars, tech blogs, or industry conferences. Highlight any communities or networking groups you participate in, reflecting your active engagement in the tech landscape.

Illustrate your communication skills by describing a situation where you simplified technical jargon for an audience without a technical background. Focus on your approach to breaking down information and fostering understanding, showcasing your ability to bridge the gap between technical and non-technical teams.

Reflect on the importance of reliability and performance in healthcare IT. Discuss how a Staff Site Reliability Engineer contributes to the overall goals of the organization, ensuring that systems are reliable while aligning with the mission to enhance patient care through technology.

Explain your approach to maintaining security in AWS, including compliance with best practices and regulations. Mention tools you use for monitoring security, how you handle audits, and your understanding of IAM policies, to illustrate your commitment to protecting data integrity within cloud operations.