Job details

Teller - Float

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Overview:

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Ability to easily travel between branches on an as needed basis
Proven verbal communication skills

Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized

Proven time management skills

Proven prioritization skills
Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Milton, Delaware, United States of America

Average salary estimate

$45504 / YEARLY (est.)

min

max

$37440K

$53568K

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What You Should Know About Teller - Float, MTB

Join M&T Bank as a Float Teller in Milton, DE, where your expertise will shape an exceptional customer experience! In this dynamic role, you’ll not only process various financial transactions but also engage with customers in a way that leaves a lasting impact. Picture yourself traveling to different branches, helping each team enhance their service, all while ensuring that every transaction is accurate and efficient. You’ll be the friendly face greeting customers, understanding their needs, and guiding them through digital banking solutions. Whether it’s managing lobby traffic or handling escalated customer concerns, your commitment to service excellence will shine through. In addition to engaging with customers, you'll take on essential operational tasks including cash management, maintaining compliance with banking regulations, and ensuring the smooth running of everyday activities. Your customer service experience, coupled with your ability to adapt and think critically on the fly, will make you an invaluable asset to our branch. If you're looking for a role that combines interaction, problem-solving, and a touch of travel, the Float Teller position at M&T Bank is the perfect fit. We believe in fostering talent and supporting your growth within our company, all while providing a competitive salary of $18.00 - $25.76 per hour. Ready to make your mark? Apply today!

Frequently Asked Questions (FAQs) for Teller - Float Role at MTB

What are the main responsibilities of a Float Teller at M&T Bank?

As a Float Teller at M&T Bank, your main responsibilities will include processing a variety of financial transactions, engaging in lobby management, and providing excellent customer service. You will also be responsible for handling account maintenance, resolving customer issues, and coordinating operational activities across different branches.