NSF Administration Officer

Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.

We are seeking a detail-oriented Administration Officer to join our team, providing high-quality administrative and customer service support to Navitas Skilled Futures (NSF) across all services, programs and sub-programs as required.

Key Responsibilities:

• Provide administrative support for the business and work closely with internal stakeholders to ensure that all assigned administrative tasks are completed in a timely fashion
• Maintain accurate and up-to-date electronic records to ensure compliance requirements are met
• Provide excellent customer service
• Foster professional and effective communication among all business stakeholders

Key Relationships:

• Operations and Academic Team Leaders
• Employment Programs and Operations Manager
• Program Administrators
• Internal and external stakeholders
• Business Systems Team

Key Result Areas (Areas of Accountability and Responsibility):

Client Relationship Management
Ensures the provision of excellent customer experience by:
• Promptly and courteously responding to front desk, phone, and email enquiries
• Positively shaping the clients’ first impression of Navitas Skilled Futures
• Actively promoting and marketing Navitas Skilled Futures programs, services, and expertise to current and prospective clients
• Escalating client feedback and complaints to the appropriate channels
• Assisting clients with program, site, settlement, and employment information
• Assisting with the organisation and promotion of site events e.g., fundraising, morning teas, graduation, open days
• Assisting clients and stakeholders onsite as required
• Day-to-day liaison and communication with clients, and other stakeholders

Data Administration
Ensure effective data administration by:
• Carrying out data entry for identified processes
• Providing administrative assistance and information to the local site teams as requested
• Meeting and contributing to the achievement of government contract requirements and key performance indicators (KPIs)
• Ensuring all business data entry deadlines are met while maintaining accuracy across all databases
• Identifying anomalies in data entry and seeking rectification
• Ensuring client records and personal information are stored securely according to Navitas Skilled Futures privacy policy, contract and legislative requirements
• Escalating any issues in a timely manner.

Reporting and Administrative Support
Ensure consistent high-quality reporting support by:
• Sourcing, extracting, analysing, validating data on the NSF reporting systems
• Co-operating with other Navitas Skilled Futures staff and external agencies in a way which ensures Navitas Skilled Futures complies with privacy regulations.
• Supporting the delivery and administration of the Volunteer Tutor Scheme
• Providing administrative assistance and support across projects, operational and system improvements
• Providing administrative assistance and information to the business as and when needed
• Liaising with relevant staff to assist with asset maintenance and stocktakes, including teaching resources, furniture and equipment
• Support the business with maintenance and updates of the Quality Management System (Policy Hub)

Systems and technology
• VETtrak data entry and reporting
• Commonwealth systems such as ARMS, ImmiAccount and Workforce Australia Online
• Providing up-to-date and accurate systems information and assistance

Other
• Performing other administrative duties, as required by the business
• Complying with Navitas Skilled Futures regulations involving health, safety and welfare and other relevant company policies and Values in Action
• Seeking continuous improvement in delivery of administrative support, and implementing and modelling high standards of work performance
• Ensuring legislative compliance for the health and safety of staff and students at Navitas Skilled Futures

The candidate we seek will ideally have the following:

• High attention to detail and accuracy across all data processes and functions
• Proven ability to provide expectational personal and professional customer service to diverse cultural groups, fostering inclusivity and understanding
• Established ability to prioritise tasks effectively to ensure timely and efficient delivery of outcomes.
• Demonstrated high level written and verbal communication skills with ability to effectively liaise with key stakeholders in a multicultural learning environment
• Advanced computer application skills including Microsoft Office suite and knowledge of Student Management System VETtrak

Desirable:

• Previous experience in an administrative role within the VET sector
• Knowledge of Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) programs

At Navitas Skilled Futures our employee perks and benefits include: 

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:
Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive. 

Join our dedicated team committed to enhancing the experience of our clients!

How to Apply: 

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

Like to find out more?  For a confidential discussion please contact: Kay Wong, Operations Team Leader at [email protected]
 

About Navitas 
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.