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Job details

Account Support Analyst

Novo is a Series B fintech startup on a mission to empower small businesses by providing a revolutionary banking platform. We are looking for a Customer Support Analyst who is passionate about delivering excellent customer service.

Skills

  • Customer support experience
  • Analytical skills
  • Excellent communication
  • ZenDesk knowledge
  • Multi-tasking abilities

Responsibilities

  • Resolve customer inquiries effectively and in a timely manner
  • Provide outstanding customer service using accurate information
  • Use problem-solving and analytics to offer solutions
  • Educate customers on leveraging the Novo platform
  • Update internal databases with technical issues and discussions

Benefits

  • Learning and development budgets
  • Supportive and inclusive culture
  • Opportunity to work with new technologies
To read the complete job description, please click on the ‘Apply’ button
Novo Glassdoor Company Review
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CEO of Novo
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Michael Rangel
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Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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To increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses.

16 jobs
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 6, 2025

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