AM/PM Server

As an AM/PM Server at Omni Mount Washington Resort & Spa, your main responsibilities include mastering fine dining service, having complete familiarity with menus and beverage offerings, and ensuring proper station setup and breakdown for service. You'll also need to maintain hygiene standards by cleaning glass and silver wares, along with folding napkins and interacting positively with guests to ensure their satisfaction. Teamwork and supporting fellow associates are essential to creating a seamless dining experience.

To qualify for the AM/PM Server position at Omni Mount Washington Resort & Spa, candidates must have a high school diploma or equivalent, and prior hospitality experience is preferred. Excellent interpersonal skills and the ability to provide outstanding service to both internal and external customers are essential. Additionally, candidates should possess strong oral and written communication skills and be available to work morning shifts, either in seasonal, full-time, or part-time capacities.

An AM/PM Server at Omni Mount Washington Resort & Spa can look forward to a fantastic range of benefits, including comprehensive healthcare coverage, paid time off, financial security through a 401(K) matching plan, and access to a variety of voluntary benefits. Moreover, you’ll enjoy perks such as complimentary golf, skiing, and riding, along with discounts on dining, retail, spa services, and other activities, all in a supportive environment committed to the well-being of its staff.

Teamwork is absolutely vital for an AM/PM Server at Omni Mount Washington Resort & Spa. This role requires coordination with fellow associates to ensure a smooth and enjoyable dining experience for guests. Supporting one another, communicating effectively, and working collaboratively are key components of our service culture, contributing significantly to the overall success of the restaurant.

While prior hospitality experience is preferred for the AM/PM Server role at Omni Mount Washington Resort & Spa, it is not an absolute requirement. What truly matters is your willingness to learn, positive attitude, and commitment to providing exceptional service. If you possess great interpersonal skills and a passion for serving others, you may very well succeed in this position, even with limited experience.

When answering this question, highlight any previous roles that involved fine dining, focusing on your understanding of restaurant etiquette, menu knowledge, and beverage pairings. Share specific examples of duties you performed and how you ensured excellent service during your shifts.

Addressing difficult customers requires patience and empathy. Explain your approach to remaining calm, listening to their concerns, and finding a solution that satisfies both the customer and the restaurant's policies. Sharing a personal experience can help demonstrate your conflict resolution skills.

Being organized in a high-pressure environment is key. Discuss techniques such as prioritizing tasks, using checklists, and maintaining clear communication with your team. Consider sharing a specific instance where these strategies helped you manage a busy service successfully.

To create a welcoming atmosphere, it's vital to greet guests with a warm smile and genuine friendliness. Explain how you would engage with guests, utilize their names if known, and pay attention to their needs throughout their dining experience to make them feel valued.

Share your understanding of teamwork in a restaurant setting, emphasizing the importance of supporting each other to achieve a common goal. Discuss how you have collaborated with colleagues in the past to enhance service efficiency and guest satisfaction.

Discuss your approach to learning a new menu, which may include actively tasting dishes, reviewing ingredients, and asking questions about preparations. Mention how this knowledge empowers you to confidently recommend items to guests.

Talk about your techniques for managing time effectively, such as mapping out your sections, anticipating guests' needs, and using efficient service strategies. Describe a situation where you successfully juggled multiple tables in a busy environment.

Communication is crucial in dining service. Discuss how you maintain clear channels with the kitchen and your fellow servers to ensure orders are accurate and timely. Mention your commitment to keeping guests informed throughout their meal, which improves their overall experience.

Explain your understanding of the importance of side work and station setup in the overall dining experience. Share how you prioritize these tasks, efficiently complete them, and ensure that your station is always prepared for service.

Share a memorable experience where you exceeded a guest's expectations. Provide specific details about what you did, why it was important to the guest, and the outcome. This will demonstrate your commitment to delivering exceptional service.