Lobby Ambassador - Seasonal
Location
Parker House Hotel
As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.
Job Description
Responsible for being the guest liaison for all hotel Guests, welcoming all guests to the Omi Parker House and assisting them with their luggage and any quesitons throughout their stay. Seasonal posiiton only May - August
Responsibilities
- To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages.
- To assist all guests with their luggage
- Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
- Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
- Communicate directly with guests, both in person and by telephone.
- Create relationships with current and prospective Select Guest members and follow through with any complaints
- Create unique and personalized WOW moments at every opportunity.
- Maintain Corporate enrollment expectations, coach Front Office team when necessary to help achieve enrollment goals
- Assist Front Office with arrival/departure experience when necessary
- Carry out all reasonable requests from management
Qualifications
- Previous experience in a Luxury Hotel Customer Service preferred
- Excellent oral and written communication skills
- Proficient computer skills on Microsoft Office, Excel, and Word
- Excellent knowledge of the local community and surrounding areas.
- Previous experience in a high customer contact environment; with previous experience answering customer questions and handling customer concerns.
- Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
- Must be able to work a flexible schedule.
- Must be able to multi-task and handle guest concerns according to a 5-diamond service level.
Average salary estimate
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