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Product Manager

About Orb

Orb is on a mission to revolutionize billing infrastructure for the modern era of AI and software. We empower businesses to align their monetization with product usage—whether through seats, consumption, feature limits, or hybrid pricing models. Our developer-first, data-driven approach enables companies to automate their billing processes and adapt their pricing strategies with ease.

With Orb, revenue workflows are seamless for every team: developers love our intuitive API and extensibility, product managers iterate on pricing and packaging faster, finance teams gain fine-grained reporting for revenue recognition, and customer-facing teams build trust through billing transparency. Companies like Vercel, Pinecone, and Replit rely on Orb to power their most critical revenue initiatives.

Backed by $44.1 million in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we’re building a hybrid, in-office culture in downtown San Francisco (3 days/week). Our team thrives on collaboration, focus, and kindness, with a shared commitment to solving high-impact problems for our customers. At Orb, every team member drives meaningful impact, and we’re just getting started.

About the role:

We’re seeking a Product Manager for our Core Billing team. You'll define, prioritize, and own outcomes for Orb’s core product - from subscription management, through price changes, through price models.

In this role you will:

  • Define the scope of a feature via product discovery and collaborating with your workstream.

  • Identify the smallest possible unit of value for the team to ship.

  • Lead a customer call to learn about product feedback.

  • Draft a product strategy for your product by turning ambiguity into a defined plan that achieves the right customer outcomes and the right business impact.

  • Context-switching across bugs, discovery, in-flight work, and launch planning.

  • You’ll also lay the groundwork for product practices & processes, ensuring that our team can define and deliver the highest impact work to our customers as we grow.

About you:

  • 5+ years of experience as a Product Manager working on B2B SaaS software.

  • You have a strong record of delivering impact on customer outcomes & company goals, defining new products.

  • You understand the importance of advocating for customer needs while balancing business priorities.

  • You excel at building strong partnerships with engineering and design counterparts, as well as cross-functional stakeholders.

  • You apply product discovery and optimization techniques to turn ambiguity into a plan.

  • You have a demonstrated drive to ship early and often.

  • Based in the San Francisco Bay Area or willing to relocate (with support from Orb).

You might be a great fit if you:

  • Have experience working on sales-led or platform products

  • Have experience on a product team at an early-stage B2B startup.

  • Geek out talking to customers and learning from user research.

Please note: We value in-person collaboration and have built a hybrid, in office culture with 3 days/week at our HQ in downtown San Francisco. We see it as a way to achieve our mission faster, in an environment of rapid ideation, strong alignment, and that energy that makes work more fun. Unless specifically noted in the job above, please plan to join us in person in San Francisco.

Benefits

  • Excellent medical, dental, and vision insurance - 100% coverage for you and dependents

  • Unlimited PTO (with 15 days minimum encouraged) plus one week of time off during the last week of December

  • 401k plan

  • 16-week paid parental leave with equity vesting

  • Commuter stipend

  • Catered lunches in the office

  • Meaningful equity in the form of stock options and a unique ten-year exercise window

Equal Opportunity Employer

We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Product Manager, ORB

Join Orb as a Product Manager and be part of a team that is set to revolutionize billing infrastructure for the modern digital era. Based in vibrant San Francisco, you'll take charge of our Core Billing team, where your mission will be to define, prioritize, and drive successful outcomes for our key product offerings. Your role will encompass everything from delving into product discovery to collaborating closely with your workstream and leading customer calls to gather invaluable feedback. You’ll transform complex ideas into a streamlined product strategy that aligns with customer needs and business objectives. Your knack for recognizing the smallest units of value will empower Orb to ship products early and frequently, ensuring we stay ahead in our dynamic industry. What you'll find at Orb is a culture steeped in collaboration, focus, and kindness, where every team member has a chance to make a meaningful impact. With a robust background of 5+ years in B2B SaaS, you'll draw on experiences in sales-led or platform products, leveraging your expertise in product discovery and optimization. If you’re ready to embark on a journey of innovation with us, utilize your skills to advocate for customer needs, and thrive in a hybrid work environment, Orb is eager to welcome you aboard!

Frequently Asked Questions (FAQs) for Product Manager Role at ORB
What are the responsibilities of a Product Manager at Orb?

As a Product Manager at Orb, your primary responsibilities will include defining the scope of product features through discovery processes, collaborating with team members to prioritize outcomes, and actively engaging with customers for feedback. You will also draft product strategies, context-switch between various tasks, and help establish product practices that optimize performance.

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What qualifications do I need to apply for the Product Manager position at Orb?

To qualify for the Product Manager role at Orb, you should have at least 5 years of experience in product management within the B2B SaaS domain. A proven track record in delivering significant customer outcomes and the ability to balance both customer needs and business priorities is essential. Familiarity with product discovery techniques is a plus!

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Can I work remotely as a Product Manager at Orb?

While Orb has embraced a hybrid in-office culture, where you are expected to join in person three days a week, we are open to candidates who are willing to relocate to the San Francisco Bay Area. This setup facilitates collaboration and fosters a vibrant work environment conducive to innovation.

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What does the company culture look like at Orb?

Orb’s company culture is one of collaboration, focus, and kindness. Employees are encouraged to contribute to high-impact projects and engage closely with cross-functional teams. We embrace diversity and inclusivity, as we believe this enhances creativity and drives our goals forward.

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What benefits does Orb offer to Product Managers?

As a Product Manager at Orb, you'll enjoy excellent medical, dental, and vision benefits, unlimited PTO, a robust 401k plan, parental leave, a commuter stipend, and catered lunches in the office. Moreover, you'll benefit from meaningful equity options that align your success with the company’s growth.

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Common Interview Questions for Product Manager
How do you prioritize features as a Product Manager?

In prioritizing features, I focus on customer feedback, business impact, and resource availability. I rely on frameworks like the MoSCoW method or impact-effort analysis to gauge which features align best with customer needs and the company's strategic goals.

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Can you describe a time when you had to advocate for a customer need?

I believe the key to advocating for customer needs is through open communication and solid data. Once, I gathered user research that clearly illustrated a critical need. By presenting this data alongside potential business benefits, I successfully influenced stakeholders in prioritizing that feature.

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What approach do you take to product discovery?

My approach to product discovery is user-centric—conducting interviews, surveys, and usability testing are integral. I lean on iterations based on user feedback, ensuring we capture their requirements before developing the final product.

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How do you handle conflicting feedback from customers?

Handling conflicting feedback requires careful analysis of common themes and prioritization of feature requests based on the majority's needs. I facilitate discussions where all perspectives are considered and aim to unify those into a cohesive plan.

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What tools do you use for product management?

I frequently use tools like Jira for task management, Figma for design collaboration, and Google Analytics for data insights. Effective communication tools like Slack help in maintaining alignment with cross-functional teams.

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Describe a successful product launch experience.

In a recent product launch, our team collaborated closely—aligning on goals, testing rigorously, and fostering communication. This approach ensured we addressed issues early. Post-launch analysis revealed strong user adoption and significant engagement, validating our efforts.

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How do you balance customer needs and business objectives?

Balancing customer needs and business objectives requires a strategic approach—knowing when to prioritize features that directly impact user satisfaction while aligning with the company’s revenue goals. Regular check-ins with stakeholders help keep this balance.

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What motivates you in the role of Product Manager?

I'm motivated by the challenge of transforming complex problems into valuable solutions. Seeing how our products can significantly impact users’ success drives my passion. I thrive in environments where innovation and collaboration are celebrated.

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How do you communicate product changes to stakeholders?

Effective communication with stakeholders involves clarity and transparency. I use project management tools to provide updates and engage them in discussions to gather feedback and ensure alignment as we navigate through changes.

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What is your experience with A/B testing?

I have implemented A/B testing to validate assumptions about product features before full-scale releases. By analyzing user interactions through controlled experiments, I have made data-driven decisions that result in enhanced user satisfaction and engagement.

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Full-time, hybrid
DATE POSTED
December 17, 2024

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