System Administrator and HelpDesk
Company Description
ORIC is a research-driven company dedicated to discovering and developing novel therapies that can Overcome Resistance In Cancer. Our collaborative, empowering culture gives scientists the authority, responsibility, and support to do cutting-edge work on therapies for treatment-resistant cancers. Our culture and values support our mission, provide a shared understanding of how we work together as a company and provide a clear sense of what is most important to us as an organization.
Job Description
- System Management:
- Assist with routine maintenances and updates of IT systems.
- Support the implementation of new IT solutions and upgrades.
- Helpdesk Support:
- Provide first-level support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve technical problems in a timely manner.
- Escalate complex issues to higher-level support when necessary.
- Develop and implement helpdesk policies and procedures to ensure high-quality service.
- Monitor helpdesk performance metrics and implement improvements as needed.
- Helpdesk Operations:
- Manage helpdesk tickets using ORIC’s ticketing system.
- Maintain helpdesk documentation, including FAQ and user guides.
- Track and report helpdesk performance metrics.
- User Training and Support:
- Perform On-boarding/Off-boarding training.
- Conduct training sessions for end-users on new technologies and software applications.
- Support the implementation of new IT solutions and upgrades.
- Project Management:
- Support IT projects related to infrastructure upgrades, system migrations, and new technology implementations.
- Collaborate with IT members and cross-functional teams to maintain service level agreement (SLA).
- Security and Compliance:
- Maintain IT security policies and procedures to protect sensitive data.
- Enforce compliance with industry regulations and standards, such as HIPAA and GDPR.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT management, preferably in the biotech industry.
- Strong knowledge of IT Systems, including servers, networks, and storage systems.
- Experience with cloud services and virtualization technologies.
- Strong problem-solving and communication skills.
- Knowledge of industry regulations and standards (e.g., HIPAA, GDPR).
Preferred Qualifications:
- Experience with biotech-specific software and systems.
- O365 Azure, Outlook, SharePoint , OneDrive, InTune, Box.com, Adobe Pro, Freshservices,
Additional Information
The anticipated salary range for candidates who will work in our San Diego location is between $90,000- $140,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc.
ORIC Pharmaceuticals, Inc. is an equal opportunity employer. ORIC does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other legally protected characteristics.
Average salary estimate
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At ORIC Pharmaceuticals, we’re seeking an enthusiastic System Administrator and HelpDesk specialist to join our dynamic team in sunny San Diego! If you’re passionate about IT and eager to make a difference in the biotech field, this could be the perfect opportunity for you. In this role, you’ll help us manage our IT systems, provide essential support to our dedicated staff, and spearhead innovative solutions that enhance our operations. Your responsibilities will range from routine maintenance to troubleshooting hardware and software issues—ensuring that our employees have the technology they need to excel in their crucial work on therapies for treatment-resistant cancers. You’ll develop helpdesk policies and track performance metrics to continually improve our service quality. If you thrive in collaborative environments and are ready to conduct engaging training sessions for new technologies, we’d love to hear from you. Your expertise in IT systems and compliance with regulations like HIPAA and GDPR will be invaluable in this role. With plenty of room for professional growth at ORIC Pharmaceuticals, we’re excited to see how you can contribute to our mission while advancing your own career. Join us and help us revolutionize cancer treatment today!
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