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Sales Development Representative

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

At Pantheon, our Sales Development Representatives (SDRs) are the first point of contact for potential customers, playing a critical role in driving our growth. This role blends both inbound and outbound sales development, meaning you'll engage with prospects who have shown interest in Pantheon while also proactively reaching out to potential customers who may not yet know how our platform can transform their digital presence.

Your goal is to generate high-quality opportunities for our Account Executive (AE) team by qualifying inbound leads, conducting outbound prospecting, and initiating meaningful conversations that drive pipeline growth. Whether responding to inbound inquiries, researching and identifying new prospects, or sparking conversations through cold calls, emails, and social outreach, you’ll be instrumental in expanding Pantheon’s reach and building relationships with potential customers.

📍 This is a remote-first role, with a preference for candidates located on the U.S. East Coast or in Ontario, Canada.

What You Need to Succeed: 

  • Own inbound and outbound prospecting within your assigned territory, building and managing a pipeline of qualified leads.
  • Generate new opportunities for the sales teams by researching, identifying, and engaging potential customers.
  • Cold call and email prospects to initiate conversations and set up sales meetings.
  • Respond to inbound leads, assessing their needs and determining fit for Pantheon’s solutions.
  • Communicate Pantheon’s value proposition, tailoring outreach to resonate with different customer needs.
  • Collaborate closely with Account Executives (AEs) to drive pipeline growth and refine sales strategies.
  • Achieve and exceed weekly, monthly, and quarterly targets for outbound activity and qualified opportunities.
  • Attend industry events (virtual and in-person) to support sales efforts.

What You Bring to the Table

  • A strong drive to learn, a passion for technology, and a willingness to engage with people.
  • Previous customer-facing experience in any capacity (support, retail, hospitality, etc.) is a plus.
  • Confidence in outreach to prospects through phone, email, and social channels.
  • Ability to adapt to a fast-paced, high-volume sales environment.
  • Strong organization and time management skills to prioritize inbound and outbound efforts effectively.
  • A collaborative mindset. You’ll work closely with Account Executives and the broader sales team.
  • Familiarity with tools like G Suite, Slack, and Zoom, with a willingness to learn new sales technologies.

You’ll Stand Out If You Have:

  • Experience using Salesforce CRM, SalesLoft, 6Sense, or other sales engagement platforms.
  • A proven track record in sales development (cold calling, lead generation, prospecting).
  • Previous experience at a SaaS or high-growth startup.

We’ll provide the training, mentorship, and tools to help you grow and succeed in SaaS sales. If you’re excited about breaking into tech and making an impact, we’d love to hear from you!

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

  • Industry competitive compensation and equity plan
  • Flexible time off, sick days, and 13 paid holidays
  • Comprehensive medical insurance including Health, Dental, and Vision
  • Paid parental leave (plus fertility, adoption, and other family planning benefits)
  • In-office workspace (San Francisco)
  • Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
  • Events and activities both team-based and company-wide that inspire, educate, and cultivate

Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

Compensation:
The on-target earnings (OTE) for this position is approximately:

  • 80,000 USD per year for candidates based in the United States 

  • 80,000 CAD per year for candidates based in Ontario, Canada

Our compensation ranges are determined by role, level, and location.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

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Visa Sponsorship is not available at this time.

Average salary estimate

$80000 / YEARLY (est.)
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$80000K
$80000K

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What You Should Know About Sales Development Representative, Pantheon Systems, Inc

Join Pantheon as a Sales Development Representative and become the face of our dynamic team! At Pantheon, we power the open web, supporting over 300,000 sites for some of the world’s most recognized names like Google and the United Nations. As a Sales Development Representative, you'll be at the forefront of our growth, connecting with potential customers to showcase the incredible value of our WebOps Platform. This remote-first position allows you to engage in both inbound and outbound sales efforts. Your primary objective will be to generate high-quality leads for our dedicated Account Executive team. Embrace the opportunity to initiate conversations through cold calls, emails, and social outreach, all while conducting your research to identify the best prospects in your assigned territory. You'll respond to inquiries and tailor communications to demonstrate how Pantheon can revolutionize our customers' digital presence. With strong organizational skills, you’ll manage your pipeline and collaborate closely with the sales team to hit ambitious targets. We’re looking for someone with a passion for technology and a knack for engaging with diverse people. If you have a customer-facing background and are eager to break into tech, Pantheon offers training, mentorship, and a supportive environment to help you thrive. Ready to take the plunge and expand your career? Let’s get started together!

Frequently Asked Questions (FAQs) for Sales Development Representative Role at Pantheon Systems, Inc
What are the primary responsibilities of a Sales Development Representative at Pantheon?

As a Sales Development Representative at Pantheon, your main responsibilities include managing inbound and outbound prospecting, qualifying leads, and initiating meaningful conversations with potential customers. You'll be tasked with building a pipeline of high-quality leads through cold calling, emailing, and researching prospects to support our sales team in generating new opportunities.

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What qualifications do I need to become a Sales Development Representative at Pantheon?

To excel as a Sales Development Representative at Pantheon, you should have a strong desire to learn, passion for technology, and excellent communication skills. Previous customer-facing experience is beneficial, but the most important traits are a positive attitude, confidence in outreach, and the ability to thrive in a fast-paced environment.

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What tools and technologies will I use as a Sales Development Representative at Pantheon?

In your role as a Sales Development Representative at Pantheon, you’ll utilize various tools such as G Suite, Slack, and Zoom for collaboration and communication. Familiarity with CRM platforms like Salesforce and engagement tools like SalesLoft is a plus, as they will help you manage your leads efficiently and track your outreach efforts.

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What kind of training will I receive as a Sales Development Representative at Pantheon?

When you join Pantheon as a Sales Development Representative, you’ll receive comprehensive training designed to equip you with the knowledge and skills needed to succeed in SaaS sales. This includes mentorship from experienced team members and access to resources like LinkedIn Learning to further your professional development in the tech industry.

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What are the growth opportunities for a Sales Development Representative at Pantheon?

At Pantheon, a Sales Development Representative has excellent growth opportunities. You can move into more advanced sales roles, such as Account Executive, as you gain experience and demonstrate your ability to generate leads and close deals. Pantheon fosters a culture of continuous learning and development, making it a perfect environment for career advancement.

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Common Interview Questions for Sales Development Representative
Can you describe your approach to outbound prospecting as a Sales Development Representative?

To effectively tackle outbound prospecting, I typically start by researching potential clients to identify their key needs and pain points. I create a targeted outreach plan, tailoring my messaging to resonate with each prospect. By incorporating data and insights, I can establish rapport quickly during cold calls or emails and ultimately secure meetings for our sales team.

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How do you handle rejection when reaching out to potential customers?

Handling rejection is part of the sales process. I see each 'no' as an opportunity to learn and improve my approach. I reflect on what I might have done differently, and I appreciate that every conversation adds to my experience. Maintaining a positive attitude and staying resilient is key to continued success as a Sales Development Representative at Pantheon.

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What makes you passionate about working in technology sales?

My passion for technology sales lies in the ability to connect innovative solutions with people who can truly benefit from them. I love being part of industry advancements and helping companies succeed in their digital transformation. The unique challenges and opportunities in tech keep me engaged and motivated to continuously grow my skills.

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Describe a time when you successfully generated a lead. What was your approach?

I remember a specific instance where I researched a company that was struggling with their online presence. After identifying key stakeholders, I crafted a personalized email focused on their specific challenges. Following up with a series of warm outreach touches, I built rapport, leading to a successful meeting booked for our sales team. This experience highlighted the importance of understanding customer needs.

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How do you prioritize leads when managing your pipeline?

I prioritize leads based on their level of engagement and the fit for our solutions. Using a combination of CRM insights and manual observations, I categorize prospects into warm and cold leads. This allows me to focus my efforts effectively, ensuring I’m investing time in those most likely to convert.

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What strategies do you use to research potential leads?

I employ a multi-faceted approach to researching potential leads. This includes reviewing their company website, checking their social media presence, and utilizing tools like LinkedIn to gather intel about their business needs. Additionally, I pay attention to industry trends or news that may present opportunities to help them with our solutions at Pantheon.

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How do you communicate Pantheon's value proposition to prospects?

When communicating Pantheon’s value proposition, I focus on understanding the unique challenges faced by each prospect first. Then, I tailor my messaging to demonstrate how our WebOps Platform can specifically address their needs, highlighting key benefits such as improved performance and streamlined workflows. Being relatable and addressing their pain points makes a strong impact.

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Can you give an example of how you work collaboratively with Account Executives?

Collaboration with Account Executives involves regular communication and alignment on lead handoffs. For instance, I share insights from my conversations with prospects and feedback from meetings to help refine our overall sales strategy. This teamwork ensures we approach leads optimally and maximize our chances of success.

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What metrics do you track to evaluate your success as a Sales Development Representative?

Key metrics I track include the number of outbound calls made, the response rate to emails, meetings booked, and ultimately, the conversion rate to qualified leads. Monitoring these metrics helps me identify areas for improvement and adjust my strategies to meet or exceed my targets.

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Why do you want to work at Pantheon as a Sales Development Representative?

I'm particularly drawn to Pantheon because of its impressive impact on the digital landscape and the chance to work with a diverse range of clients. The collaborative culture and commitment to growth resonate with my career aspirations. Additionally, I am eager to contribute my skills and energy to such an innovative company dedicated to empowering organizations through technology.

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Founded in 2010, Pantheon Systems is a web ops platform for open-source Drupal and WordPress websites. It is an app-specific PaaS provider, sold on a monthly subscription basis, with several support tiers available. Technologically, Pantheon appli...

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DATE POSTED
April 9, 2025

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