Inside Sales Specialist

The Inside Sales Specialist at PaperCut is responsible for converting marketing-qualified leads into customers, upselling to existing clients, and maintaining relationships with partners. You'll work closely with the Sales Development team to ensure a smooth transition for qualified leads and present our cloud products effectively to enhance sales.

Candidates for the Inside Sales Specialist role at PaperCut should have previous experience in SaaS sales, particularly in a high-volume call environment. Strong customer relationship skills, the ability to engage with partners at all levels, and a proactive approach to meeting sales targets are essential.

At PaperCut, the Inside Sales Specialist enjoys a hybrid work environment, supporting both in-person collaboration at the Bracknell office and flexibility. The workspace is designed to foster creativity and connection, equipped with amenities like an arcade corner and unlimited coffee, creating a vibrant atmosphere for productivity.

PaperCut is committed to the professional growth of their Inside Sales Specialists. Employees benefit from an annual training budget that they can use at their discretion, ensuring that you can continuously upgrade your skills and stay ahead in the technology landscape.

Besides a competitive salary, PaperCut offers numerous benefits including generous workers' compensation, private medical coverage, and flexible leave options. Employees also participate in a profit-sharing annual bonus program, contributing to a rewarding and motivating work experience.

To effectively convert leads, one approach is to thoroughly understand the potential client's needs and tailor your pitch accordingly. Use your SaaS knowledge to highlight how PaperCut’s solutions can resolve specific pain points, showcasing benefits and ROI.

Building strong relationships involves regular communication and follow-ups. As an Inside Sales Specialist, I prioritize check-in calls and personalized outreach to ensure customers feel valued and informed about new products or upgrades, fostering loyalty.

In my previous role, I effectively upsold by identifying customer needs through active listening. I would highlight how newer products could enhance their existing setup, often providing tangible examples of improved efficiency and savings.

My preparation involves researching the client's business, understanding their pain points, and customizing my presentation. I focus on demonstrating how PaperCut’s cloud solutions align with their operational goals, enriching their decision-making process.

I track key performance indicators such as conversion rates, customer retention rates, and the volume of upsell deals. These metrics help me assess my effectiveness and identify areas for improvement to hit sales targets.

When facing objections, I approach them with empathy and understanding, actively listening before addressing their concerns. I provide clear explanations and evidence to showcase the value of our solutions, ensuring they feel heard and confident in their decision.

PaperCut promotes a culture of caring, honesty, intelligence, and nimbleness, as reflected in their everyday operations. I admire how these values foster an inclusive and supportive environment that encourages innovation and collaboration.

Approaching a funnel meeting with an Authorized Partner involves preparation by reviewing their history with PaperCut and understanding their current challenges. I would facilitate an open dialogue to explore collaborative strategies that drive mutual success.

Collaboration with a Sales Development Rep is crucial for ensuring lead quality. I focus on maintaining open communication, sharing insights about lead interactions and providing feedback, which helps in refining our approach to engage potential clients.

My motivation stems from a combination of personal ambition and the desire to contribute to the company's success. Achieving targets not only reflects my commitment but also drives me to help clients find the best solutions, generating positive outcomes for all.