Account Manager - Remi

The Account Manager at Remi is responsible for building strong relationships with key stakeholders, conducting daily outbound calls to engage clients, facilitating collaboration among internal teams, and driving revenue growth by maintaining a robust sales pipeline. Additional responsibilities include conducting strategic account reviews to analyze performance data and ensuring deep penetration across assigned accounts within state, county, and municipal governments.

To excel as an Account Manager at Remi, candidates should possess a Bachelor's degree in Business Administration, Marketing, or relevant fields. Additionally, 3-5 years of account management or sales experience, preferably in maintenance/service contract environments or B2B sectors, is essential. Candidates should also exhibit strong relationship-building skills and a strategic mindset for effective account growth.

Remi offers a vibrant work culture built on aligned values, shared ownership, and mutual respect. As an Account Manager, you will not only work flexibly in a remote setup but also be part of a diverse and inclusive community, focused on collaboration and problem-solving to transform mission-critical operations. This environment allows you to grow professionally while contributing to meaningful healthcare solutions.

An Account Manager at Remi can ensure client satisfaction by building solid relationships with stakeholders, understanding their needs, and proactively offering tailored solutions. Conducting regular business reviews, facilitating cross-functional collaboration, and maintaining open lines of communication are fundamental to enhancing client success and retention at Remi.

As an Account Manager at Remi, there are various growth opportunities, including career and professional development through continuous training and coaching. With a commitment to nurturing talent, employees can experience new professional challenges that enhance their skills, contribute to organizational success, and ultimately advance their careers within the company.

As an Account Manager, it's vital to prioritize tasks based on client needs and business objectives. I focus on understanding urgent client requests while balancing long-term strategy goals. Utilizing task management tools and a calendar for reminders ensures I stay organized and on track.

When a client faced unexpected downtime with their equipment, I coordinated a swift response involving internal teams to address the issue. I listened to the client's concerns, provided regular updates, and ensured their needs were met. This not only resolved the situation but also strengthened our relationship.

Building relationships starts with listening and understanding clients’ specific needs. I prioritize open communication, regular check-ins, and ensuring they know I genuinely care about their success. Establishing trust is crucial to a long-lasting partnership.

I tackle competing priorities by assessing deadlines and aligning them with business impact. I easily adjust my focus based on urgency and importance, ensuring I meet all requirements without compromising service quality.

I utilize CRM systems like Salesforce to track leads, manage opportunities, and analyze sales data. This helps me maintain a clear overview of my pipeline, allowing me to prioritize follow-ups and close deals effectively.

In my previous role, I identified gaps in our offerings for a key account. By proposing tailored solutions that addressed their needs, I not only secured a significant upsell but also increased our ongoing contract value, driving consistent revenue growth.

I am motivated by the opportunity to help clients succeed and solve their challenges. Seeing the positive impact our services have on their operations and knowing that I played a part in that journey keeps me driven.

I regularly read industry publications, attend webinars, and participate in professional networks. Staying connected with peers also helps me gain insights into emerging trends and best practices that I can apply to my role.

Effective client presentations involve thorough preparation, understanding the client's pain points, and tailoring my message accordingly. Utilizing engaging visuals and interactive discussions helps keep the audience engaged and makes the information more memorable.

Collaboration with cross-functional teams is essential. I ensure clear communication by setting shared goals and regularly updating all involved parties on project developments. This approach fosters teamwork and ensures everyone is aligned towards achieving client objectives.