Director of Client Services

The Director of Client Services at Pearpop is responsible for building enduring relationships with key accounts, driving revenue through strategic partnerships, and managing account management processes. This role involves collaborating with internal teams to craft creative solutions for clients and providing ongoing support throughout the campaign lifecycle.

Candidates for the Director of Client Services role at Pearpop should have 8+ years of experience in account management or a similar field within the social or creator marketing industries. Strong organizational skills, excellent communication, and a proactive mindset are essential, along with a passion for understanding creators and brands.

The compensation for the Director of Client Services position at Pearpop ranges from $120,000 to $150,000 in base salary. In addition, employees enjoy generous health and dental benefits, 401(k), and unlimited PTO.

As a Director of Client Services at Pearpop, you can expect a hybrid work environment based in Los Angeles. The office is well-stocked with snacks and beverages to create a welcoming and enjoyable atmosphere for our team.

At Pearpop, we are committed to employee growth, offering a culture that nurtures creativity and innovation. As the Director of Client Services, you will have opportunities to lead projects, collaborate with diverse teams, and contribute to strategic initiatives that promote your professional development.

To establish strong relationships with key accounts, I would first prioritize understanding their unique needs and objectives. Through open communication and regular check-ins, I would ensure they feel valued and supported. Creating tailored strategies that align with their goals will also foster trust and long-term loyalty.

I have over 8 years of experience managing account teams where I've focused on empowering team members by setting clear goals, providing mentorship, and fostering collaboration. This experience has helped cultivate a high-performance culture that drives successful outcomes for clients.

To increase revenue through partnerships, I would analyze current client data to identify growth opportunities, develop strategic pitches tailored to potential partners, and utilize feedback to improve our offerings. Regularly reviewing partnership performance will help us identify areas for enhancement.

I believe in addressing conflicts proactively by keeping communication lines open. I would listen to the client's concerns, acknowledge their perspective, and work collaboratively to find a solution. This approach not only resolves issues but can also strengthen the relationship.

One successful campaign I managed involved a strategic partnership with a key brand where we leveraged influencer content. I coordinated with my team to develop creative assets, monitored progress, and adjusted strategies based on real-time feedback. The campaign exceeded ROI expectations and solidified our rapport with the client.

Data plays a crucial role in informing strategic decisions. I rely on analytics to evaluate campaign performance, measure client satisfaction, and identify areas for improvement. Utilizing data ensures that our strategies are guided by insights, leading to better results for our clients.

Essential attributes for building effective teams include strong communication skills, mutual trust, adaptability, and a shared vision. Encouraging collaboration and creating an inclusive environment where team members feel empowered to contribute ensures that the team works effectively toward common goals.

I ensure alignment by fostering open discussions about client goals during team meetings. Establishing clear objectives and regularly reviewing performance allows us to adjust our strategies to remain in sync with our clients' expectations and needs.

In my previous role, I often encountered changing priorities. For instance, when a client's needs shifted unexpectedly, I re-evaluated our strategy, communicated promptly with the team, and delegated tasks effectively. This adaptability allowed us to still meet deadlines and exceed client expectations.

One of the biggest challenges is balancing various client expectations while driving team performance. However, through effective communication and strategic planning, I believe these challenges can be managed. Building strong relationships with teams and clients helps mitigate misunderstandings and aligns us toward common objectives.