Finnish Speaking Customer Service for Online Streaming Service Department

As a Finnish Speaking Customer Service Representative at Patrique Mercier Recruitment FR, you’ll be responsible for delivering exceptional customer service to Finnish-speaking clients through phone, email, and chat. Your duties will include assisting customers with account management, addressing subscription issues, troubleshooting technical problems, providing personalized recommendations, and handling complaints with professionalism. Additionally, you’ll document customer interactions for service improvement and collaborate with teams to ensure seamless customer experiences.

To thrive as a Finnish Speaking Customer Service Representative at Patrique Mercier Recruitment FR, you need to be fluent in both Finnish and English, with excellent written and spoken communication skills. Experience in customer service, particularly within the entertainment or technology sectors, is preferred. Strong problem-solving skills, attention to detail, and proficiency with customer service software are also key qualifications for this role.

Patrique Mercier Recruitment FR is committed to your success as a Finnish Speaking Customer Service Representative. The company offers comprehensive training programs to ensure you are well-equipped to handle customer inquiries and challenges. You will also receive support for professional development, alongside performance bonuses, and even perks like free Greek lessons to enrich your experience outside of work.

Yes, Patrique Mercier Recruitment FR provides a fully paid relocation package for the Finnish Speaking Customer Service Representative role, which covers all essential expenses such as flights, transfers, and hotel accommodations. This ensures a smooth transition for candidates moving to join the team.

As a Finnish Speaking Customer Service Representative at Patrique Mercier Recruitment FR, you can anticipate various benefits including private health insurance, performance bonuses, two extra salaries per year, and fully paid training. These benefits are designed to support your well-being and enhance your overall work experience while providing excellent service to customers.

To handle a difficult customer situation, I would stay calm and listen actively to the customer's concerns. I would empathize with their feelings and assure them that I am here to help. Following this, I would clearly explain the steps I would take to resolve their issue, maintaining transparency throughout the process.

I have extensive experience in customer service, particularly in the entertainment sector, where I honed my skills in communication and problem-solving. My fluency in Finnish and English allows me to effectively assist a diverse client base, ensuring their needs are met promptly.

I would prioritize inquiries based on urgency and complexity while ensuring that every customer feels valued. By utilizing customer service software efficiently, I can track and manage multiple interactions seamlessly, providing timely responses to each customer.

I would proactively engage in company training sessions, read newsletters, and participate in team meetings focused on updates and promotions. Additionally, I’d utilize available resources and platforms to keep myself informed about the latest trends and changes in the streaming service.

To ensure excellent customer satisfaction, I focus on active listening and maintaining a positive attitude. I aim to exceed expectations by providing thorough and accurate solutions, following up on unresolved issues, and showing appreciation for the customer’s feedback.

The most crucial quality for a customer service representative is effective communication. Being able to clearly articulate solutions, actively listen, and empathize with customers fosters trust and satisfaction, ultimately enhancing the customer experience.

I would first listen attentively to the customer's complaint, validating their experience. My next step would be to ask clarifying questions, allowing me to understand the issue fully before offering a solution. I would then provide timely and relevant options to resolve the situation, ensuring the customer feels heard and valued.

My primary motivation in customer service, particularly within the entertainment industry, is the opportunity to connect with people and enhance their experiences. I find it rewarding to help customers discover new content and resolve issues, making their viewing experiences memorable and enjoyable.

In my previous role, a customer faced persistent technical issues affecting their streaming access. I took the initiative to personally follow up with our IT team and ensure their issue was resolved swiftly. I kept the customer updated throughout the process and offered complimentary access to new content as an apology for their inconvenience. This approach led to a thankful response and a deepened customer relationship.

I embrace continuous learning by participating in training sessions, webinars, and seeking out online courses that focus on customer service technologies. I also follow industry blogs and engage in forums to gain insights and share experiences with fellow professionals.