German Speaking Customer Support for Food Delivery Service Department
Patrique Mercier Recruitment is pleased to offer a fantastic opportunity for a German Speaking Customer Support representative to join the Food Delivery Service Department. In this role, you will be the front line of communication for our German-speaking customers, assisting them with their inquiries and ensuring a smooth delivery experience. If you have a passion for customer service and are fluent in German, we invite you to join our dynamic team!
Responsibilities
- Provide exceptional customer support through various channels, including phone, email, and chat, in German.
- Assist customers with orders, inquiries, and issues related to food delivery services.
- Resolve customer complaints effectively and efficiently to ensure customer satisfaction.
- Maintain accurate records of customer interactions and feedback for continuous improvement.
- Collaborate with the Food Delivery team to enhance service quality and delivery processes.
- Stay informed about menu offerings and promotions to provide accurate information to customers.
- Fluency in German (both spoken and written) is essential.
- Strong communication and problem-solving skills.
- Experience in customer service or support roles is preferred, particularly in the food service industry.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A customer-oriented mindset with a focus on delivering high-quality service.
- Proficient in using customer service software is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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