Operations Manager (eComm for Home Products)
Work Arrangement: Flexible remote work with overlapping Eastern Time hours.
Job Type: Independent Contractor, Full-time
Salary Range: Starting at $2,000 per month, depending on skills and experience
Work Schedule: 40 hours per week, Monday to Friday, Eastern Time (can be flexible +/- 2 hours)
Locations: Remote, open to candidates in the Philippines and LatAm
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Why Work with Us?
We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.
About the Company:
Our client is an e-commerce leader specializing in luxury home products, from hot tubs to saunas. They aim to build the largest network of independent service technicians in the U.S., focusing on exceptional service and customer satisfaction.
Role Overview:
As an Operations Manager, you’ll play a pivotal role in optimizing business operations, managing customer fulfillment logistics, and leading special projects. You’ll ensure efficient data management, enhance service quality, and engage with a network of technicians, all while contributing to the company’s growth.
Your Impact:
You’ll directly contribute to streamlining operations, improving customer satisfaction, and supporting the company's expansion efforts. Your work will enhance operational efficiency and foster a strong community of service technicians.
You will be the organization's systems, data analysis, and automation expert. So... must be passionate about using data to tell stories, solve business problems, and love automating inefficiencies to stay up-to-date with the latest software and quickly master new tools.
Key Responsibilities:
Data Management
- Plan and collect data, analyze trends, and ensure accurate documentation.
- Maintain clear, accessible company documentation for new hires.
Operation Management
- Optimize internal processes and address operational bottlenecks.
- Act as a strategic partner to drive growth and profitability.
Customer Fulfillment Logistics
- Handle financial transactions, coordinate deliveries, and oversee installation.
- Communicate effectively with partners and customers.
Tracking and Solving Customer Issues
- Address customer issues with spa products, manage payments, and ensure service quality.
- Maintain proficiency in all product offerings.
Special Projects
- Plan and execute new initiatives, including retail expansions and brand launches.
Technician Community Management
- Identify, attract, and engage with technicians, ensuring their satisfaction and reliability.
Research
- Conduct research to establish a strong logistics framework and identify top service technicians.
Must-Have:
- Expertise in systems management, data analysis, and automation
- Passion for using data to solve business problems and tell compelling stories
- Proven ability to identify and automate inefficiencies
- Up-to-date knowledge of the latest software tools
- Quick learner who can easily master new tools and technologies
- Strong verbal and written communication skills in English.
- Entrepreneurial mindset with a desire to grow within a fast-paced startup.
Nice-to-Have:
- Proficient in Klaviyo.
- Engineering background (any type) - big plus.
- Familiarity with additional automation tools and platforms.
- Experience with remote teams.
Compensation Package:
Competitive Salary: Starting at $2,000 per month, based on experience and skills
Remote Work: Fully remote—work from anywhere
Generous PTO: Ample paid time off to rest and recharge
Health Coverage: HMO coverage after 3 months for full-time employees
Direct Mentorship: Grow through guidance from industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Work and connect with professionals around the world
Work-Life Balance: Flexible hours that support a healthy work-life balance
Our Recruitment Process:
- Application
- Screening
- Top-grading Interview
- Skills Assessment
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
If you're a proactive and analytical individual, then joining Pearl Talent as an Operations Manager for an eCommerce leader specializing in luxury home products might be your next best career move! This fully remote position gives you the flexibility to work in a way that suits you best, especially with Monday through Friday schedules overlapping with Eastern Time. At Pearl Talent, we’re not just about finding great candidates; we pride ourselves on connecting top talent with some of the most innovative startups in the U.S. and EU. We need a passionate Operations Manager who loves data and automation, adept at optimizing processes to elevate customer satisfaction and support company growth. Your role will involve overseeing logistics, enhancing service quality, and engaging a network of skilled technicians. Imagine the thrill of managing high-impact projects that expand our client's presence while automatically solving inefficiencies with cutting-edge software! If you thrive in a dynamic startup environment and are excited about implementing data-driven decisions, this is for you. Not only will you play a pivotal role in improving operations, but you will also enjoy generous compensation starting at $2,000 per month, paid time off, and health coverage after three months. Pearl Talent believes in nurturing exceptional talent, and we are eager to provide a platform for your professional growth. Let’s embark on this journey together and create significant impacts in the luxury home products sector!
Rat-a-tat-tat and a ringa-ding-ding. What's that? Answer: The sounds emanating from Pearl, one of the world's foremost distributors of drums and other percussion and musical instruments. Its products, sold under the Pearl and Adams names, range fr...
151 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
