Associate, Operations

As the Associate, Operations at Per Scholas, your main responsibilities will include opening the campus daily, greeting visitors, monitoring front desk operations, receiving mail, maintaining supply inventory, facilitating exams in our Pearson Vue Testing Center, and uploading learner photos to Salesforce. You'll ensure the smooth functioning of operations while providing excellent support for both staff and learners.

To excel as an Associate, Operations at Per Scholas, candidates should be skilled in using CRM systems like Salesforce, have some familiarity with Linux, Apple, and Windows operating systems, and possess strong interpersonal skills for engaging with diverse groups. Organizational abilities, effective communication, and a commitment to continuous improvement are also essential for this role.

Diversity and inclusion are at the heart of Per Scholas’s mission. In hiring for the Associate, Operations role, we prioritize candidates from varied backgrounds, ensuring a workplace that reflects the diverse communities we serve. Our organization believes that everyone should have access to economic opportunities and champions an environment of belonging for all employees.

The salary range for the Associate, Operations position at Per Scholas is typically between $55,000 and $60,000. The final salary can depend on multiple factors, including the candidate’s geographical location and alignment with their qualifications and experience.

Candidates for the Associate, Operations position at Per Scholas should exhibit a creative and collaborative work style. You should be data-driven, flexible, and thrive in a dynamic environment that's focused on social change. Strong time management skills, a passion for community impact, and a tech-savvy nature are also highly valued characteristics.

When managing multiple tasks, I prioritize by urgency and importance, creating a daily to-do list to ensure I stay organized. I also leverage digital tools to track progress and set reminders for key deadlines. This strategic approach helps me maintain a high level of effectiveness in my role.

I have hands-on experience using Salesforce for managing customer relationships and tracking interactions. I find that using CRM tools helps streamline operations and enhance communication with team members and stakeholders, leading to improved service delivery.

In challenging situations, I remain calm and listen actively to the concerns expressed. I strive to empathize with the individual and find a feasible solution. Effective communication is crucial, and I always ensure to follow up on any unresolved issues for complete client satisfaction.

Teamwork is vital in my approach as an Associate, Operations. I believe in building strong collaborative relationships with colleagues to accomplish campus goals effectively. I seek input from team members and am always ready to lend a hand, which fosters a positive and supportive work environment.

I am passionate about Per Scholas's mission to provide equitable tech training opportunities. I admire the impact your programs have in uplifting communities and empowering individuals to change their career trajectories. I would be proud to be part of an organization that prioritizes diversity, equity, and inclusion.

To ensure accuracy while proctoring, I meticulously follow established procedures, maintain a clear focus during the exam, and address any irregularities promptly. My attention to detail and commitment to maintaining a fair testing environment is key in this role.

I adapt my communication style to suit the audience, using clear and inclusive language. I also actively engage with participants by encouraging feedback and questions, ensuring everyone feels heard and valued, regardless of their background.

To stay organized in a fast-paced setting, I utilize digital organizational tools like calendars and project management software. I set clear priorities and allocate time blocks for specific tasks, helping me stay on track amid competing demands and deadlines.

To maintain office supply inventory efficiently, I would establish a regular audit schedule to monitor stock levels. I would also keep an organized inventory checklist and set reorder triggers when supplies reach a set threshold, ensuring uninterrupted access to necessary materials.

My approach to continuous improvement involves regularly seeking feedback from colleagues, assessing workflows, and identifying areas for enhancement. I embrace data-driven decision-making and encourage a culture of innovation where team members feel empowered to propose solutions and improvements.