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Senior National Account Manager - Personal Health

Job Title

Senior National Account Manager - Personal Health

Job Description

You have previous experience in Digital Account Management/Digital Marketing, with knowledge of the retail market landscape & competitors for this Senior National Account Manager role in our Personal Health team.

Be part of Philips Personal Health (PH) providing sustainable, meaningful solutions that enable happier, healthier lives, today and tomorrow.

Your role:

  • As a Philips Senior National Account Manager, you will work with one of our key digital/online retail customers to create a mutual strategy though joint business plans (JBPs).

  • Your focus will be on growing market share by focusing on range, product mix and promotional effectiveness, continually reviewing rate of sales and adapting plans accordingly.

  • This particular role has a specific focus on developing our online strategy which accounts for majority of our sales

  • You will have commercial responsibility for your customers, managing P&L and negotiating commercial terms including range, distribution, and pricing agreements.

  • Actively seek & position new concepts and strategies, in alignment with Customer Marketing Manager’s, driving the digital agenda.

  • Co-ordinating with company supply chain function to ensure on-time fulfilment of orders.

  • Collaborating with Category Management to analyse sales & market trends and identify emergent risks & opportunities.

  • Ensuring accounting records are completed on time and in full

  • Reporting into the Channel Leader, and working closely alongside our Strategic Account Manager and Category Management team to analyse sales & market trends and identify emergent risks & opportunities.

  • This role offers you the chance for hybrid working from our vibrant & exciting new offices in Farnborough, Hampshire. (3 days in the office)

  • From a competitive salary, sales bonus and company car allowance to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits.  Be sure to speak to your recruiter about all the benefits on offer.

You’re right for this role if:

  • You have previous experience in Digital Account Management, with a knowledge if the retail market landscape & competitors

  • You have experience with online focused digital account management ideally within the FMCG industry

  • You are commercially savvy with the ability to manage full customer P&L, delivering sales & profit growth and shaping customer strategy using JBPs.

  • Communication skills are a strength – and you can use these skills to negotiate & challenge internally & externally.

  • You are performance driven individual capable for delivering against multiple KPIs whilst at the same time completely admin tasks in a timely fashion.

About Philips

We are a health technology company.  We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

  • Learn more about our business here

  • Discover our rich and exciting history here

  • Learn more about our purpose here

About Philips Personal Health

Working in Philips Personal Health is all about empowering people to live happy, healthy lifestyles. We leverage deep insights to create personalized and sustainable solutions across oral healthcare; mother and childcare; grooming and beauty; and consumer health. The work you do with us will help people and their families around the world take better control of their health and well-being, for today and tomorrow.

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment.  We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.

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#LI-Hybrid

#LI-CE

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Senior National Account Manager - Personal Health, Philips

Are you passionate about driving growth through digital strategies? Join Philips as a Senior National Account Manager in the Personal Health team, based in Farnborough. This is an exciting opportunity where you'll leverage your expertise in Digital Account Management and your understanding of the retail landscape to forge impactful strategies with our key digital retail customers. The essence of your role will be to foster collaborative joint business plans (JBPs) that not only enhance the product range but also boost promotional effectiveness. You'll have commercial responsibility for your customers, managing P&L while negotiating critical terms like distribution and pricing agreements. A strong focus will be on developing an adaptive online strategy, essential for achieving sustained sales growth. By working in tandem with teams like Category Management and Marketing, you’ll analyze market trends and innovate on concepts that align with our customer’s needs. Plus, enjoy the benefit of hybrid working from our new, vibrant offices in Farnborough. At Philips, we’re dedicated to creating a healthier future for everyone; therefore, we offer attractive perks and benefits to empower your career and life. Ready to transform health through technology? We want to hear from you!

Frequently Asked Questions (FAQs) for Senior National Account Manager - Personal Health Role at Philips
What are the main responsibilities of a Senior National Account Manager at Philips?

As a Senior National Account Manager at Philips, you'll be responsible for creating joint business plans with key digital/online retail customers, driving market share growth, managing full customer P&L, and negotiating critical commercial terms. You'll also analyze sales trends, collaborate with various teams, and ensure timely fulfillment of orders, all focused on enhancing the online strategy crucial for our sales.

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What qualifications do you need to become a Senior National Account Manager in Personal Health at Philips?

To become a Senior National Account Manager in Personal Health at Philips, a background in Digital Account Management and prior experience with online-focused account management, especially in the FMCG sector, is essential. Additionally, strong commercial acumen for managing P&L and excellent communication skills for negotiation and collaboration are required.

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How does the Senior National Account Manager contribute to Philips' Personal Health goals?

The Senior National Account Manager plays a crucial role in furthering Philips' mission by strategically enhancing digital customer relationships, developing innovative concepts, and leveraging market insights to create tailored health solutions, all while ensuring the fulfillment of our health technology offerings aligns with customer needs.

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What is the work environment like for a Senior National Account Manager at Philips?

The work environment for a Senior National Account Manager at Philips is dynamic and collaborative, highlighting flexibility through hybrid working options. You'll be part of a supportive team dedicated to empowering healthier lives, working in a vibrant new office in Farnborough with comprehensive resources to help you excel.

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What benefits do Philips employees enjoy, particularly in the Senior National Account Manager role?

Philips offers a range of benefits for employees in the Senior National Account Manager role, including a competitive salary, sales bonus, company car allowance, flexible working policies, and access to Philips University for ongoing professional development. Family-friendly benefits and a strong commitment to diversity further enhance the employee experience.

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Common Interview Questions for Senior National Account Manager - Personal Health
Can you describe your experience with Digital Account Management?

When answering this question, focus on specific instances where you've successfully managed digital accounts, highlighting your strategy development and measurable outcomes. Discuss your familiarity with e-commerce platforms and how you've engaged with customers to drive sales growth.

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How do you approach developing joint business plans with retail partners?

Explain your collaborative process in creating joint business plans, emphasizing the importance of understanding the partner's goals, conducting market analysis, and aligning them with Philips' objectives. Detail any tools or approaches you utilize for effective partnership management.

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What techniques do you use to analyze sales trends and drive strategy?

Share the analytical methodologies you implement, such as data modeling or trend analysis software. Highlight how you interpret data to create actionable insights, adjusting strategies in real time to leverage opportunities or mitigate risks.

Join Rise to see the full answer
Describe a time you successfully negotiated a commercial agreement.

Use the STAR method (Situation, Task, Action, Result) to articulate a specific negotiation experience, outlining the circumstances, your objectives, the strategies you employed, and the positive outcomes that resulted from your negotiation.

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How do you ensure timely fulfillment of orders within the supply chain?

Discuss the communication channels you maintain with the supply chain team and any systems you use to track order progress. Explain how monitoring fulfillment metrics helps you proactively address potential delays.

Join Rise to see the full answer
What motivates you to drive sales growth in the Personal Health sector?

Reflect on your personal commitment to health technology and the impact it has on consumers’ lives. Share specific instances of how you've been driven by customer-centric outcomes and how that influences your performance and strategies.

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How do you handle multiple KPIs while managing account responsibilities?

Articulate your organizational skills and tools that help you prioritize tasks and track progress on multiple KPIs. Demonstrate how you ensure collaborative efforts across teams to meet these metrics without compromising on quality.

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Can you give an example of how you adapted a strategy based on market conditions?

Provide a concrete example where shifting market conditions required you to pivot or adapt your strategic approach. Detail the analysis you undertook and the successful adjustments you implemented.

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How do you keep yourself updated on the digital marketing landscape?

Mention your proactive approach to staying informed through industry publications, webinars, networking, and continued education. Highlight specific resources or communities that contribute to your insights.

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What role does collaboration play in your success as an account manager?

Express how vital collaboration is to driving success, both internally with teams and externally with customers. Share instances where collaborative efforts have led to breakthroughs or enhanced relationships.

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At Philips, we strive to make the world a healthier and more sustainable place through meaningful innovation. Our goal is to improve the lives of 2.5 billion people a year by 2030, including 300 million in underserved communities and 1 million wor...

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DATE POSTED
April 6, 2025

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