Field Service Planner (14 Month MAT Cover)

Who we are:

Founded in 1977, Planteria has evolved from a small startup into the UK largest interior landscaping company it is today, with an impressive annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated its growth in the past 3 years and achieved a 33% year-on-year growth over this period, and now employs over 150 staff

Today, as well as providing stunning planting solutions, we also run a premium corporate floristry service and create impressive project work, from roof gardens to living walls.

Sustainability, biodiversity, and related green issues are complex interconnected subjects. Everything we do and how we live impacts the planet, our health, and our wellbeing. It’s very clear that we need to make better choices and decisions to improve our situation in all these areas.  Does this resonate with you?

The opportunity:

We are seeking to recruit a Field Service Planner for a 14 month Maternity Cover who will be responsible for round planning and route efficiency of our Exterior Field service technicians. [

Location & Hours:  

The role is permanent and based out of our beautiful HQ in Henham  (CM22 6AA), enjoying a rural location, where lunch is provided onsite daily and ample parking.  Working hours are 40 hours per week and we offer agile working whereby you can work 1 day from home.

Key deliverables:

• Takes total ownership of all visits in their region.
• Builds good relationships with technicians to effectively plan schedules
• Maintains accurate operational master-data for their region.
• Works closely with other departments to ensure a high-level service to clients, including gathering updates from other departments including installation and procurement that may affect demand.
• Contributes to the development operational processes to ensure efficient performance.
• Supports regional team, Helpdesk and Service Manager when help is required.

We welcome applications from applicants with experience in route planning, round efficiency, scheduling, planning and customer service

• Excellent scheduling skills
• Excellent communication skills
• Excellent customer service skills
• Excellent complaint resolution skills
• Good organizational skills; able to multitask and forward plan
• Good problem-solving skills
• Strong stakeholder management and influencing skills to help identify, navigate, and resolve issues in the field service regional plan
• Demonstrate our core values along with the drive to support our business goals and outstanding customer satisfaction

Humble & Confident, Positive & Energetic, One TEAM', Relentless to Improve, Create WOW If you want to be part of a flourishing business and enjoy being part of an agile, collaborative team then we want to hear from you!

Job role is based at our Head office in Henham so successful applicant will need their own transport.

• Competitive salary
• Quarterly company bonus and annual performance related bonus
• BUPA Cash plan
• Pension
• 25 days holiday – opportunity to buy and sell up to 2 days
• Lunch onsite
• Parking
• Personal development