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Director, Product Management (CA)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

 

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

 

Join us and be part of a team that is making a real impact.

 

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.


About the position and team:

As a Director of Product Management at PointClickCare, you are responsible for leading the vision, strategy, and execution for the Post Acute product portfolio within the Acute and Payer business unit. This role is pivotal in shaping how post-acute insights and workflows integrate with acute care and payer ecosystems, driving value for health plans, Accountable Care Organizations (ACOs), and post-acute providers.

You will develop and communicate strategy, priorities, and roadmaps, aligning cross-functionally on outcomes that enhance interoperability, improve care transitions, and support value-based care initiatives. You will lead, coach, and grow a team of product managers while fostering strong partnerships with Engineering, Customer Success, Implementation, and other operational teams to drive successful product execution.

In collaboration with leadership across the company, you will evaluate, prioritize, and execute the most impactful opportunities, balancing new innovations with the continuous improvement of existing products. Your success in this role will draw on your understanding of clinical workflows, regulatory and reimbursement landscapes, and customer needs across the care continuum.

With a track record of building scalable and impactful healthcare products, you will lead teams through discovery and delivery processes, ensuring strong product-market fit and measurable customer outcomes. You take a data-driven, customer-first approach, balancing strategic leadership with hands-on execution as a player-coach to optimize time to value.


Key Responsibilities:
  • Deeply understand and represent the needs of current and future target customers. Lead your team of product managers to create roadmaps and prioritize product investments by making inquisitive, decisive tradeoffs using data-driven analysis and good judgement.
  • 3 Create and evangelize a compelling vision and implement a multi-year roadmap to achieve strategic outcomes for your product areas by evolving existing products or creating new market opportunities.
  • 4 Maintain an understanding of the competitive landscape, key drivers, issues and players in the market.
  • 5 Lead and support product commercialization and GTM activities, building and managing strategic relationships with key stakeholders including Customers, Sales, Service, Marketing, Development and other Product Managers to define, develop, market, sell and deliver the Product and the Product Value proposition in accordance with the company’s product release process.
  • 7 Initiate and champion change and process improvements. Help teams understand and adapt to change by fostering a continuous improvement culture.
  • 8 Lead, coach, and mentor your team and foster a growth mindset culture to maximize team performance towards company and individual goals.
  • 10 Influences the opinions and decision-making of others internally at the senior and executive level and externally with key stakeholders


Your Key Strengths:
  • Bachelor's Degree in business, computer science, or a healthcare-related field of study.  
  • 8+ years experience in Product Management, preferably in healthcare and SaaS business.
  • 3+ year experience managing and mentoring a team.
  • Curiosity, passion for understanding customer needs, and with a demonstrable track record delivering software with exceptional user experiences.
  • A strong balance of strategic and tactical skills, and ability to achieve business goals while making difficult tradeoff decisions.
  • High degree of adaptability and experience creating clarity from ambiguity and driving execution. 
  • Excellent listener, communicator, cross-functional leader, natural facilitator, with influencing skills at all levels of the organization, particularly with executive audiences.
  • Ability to represent the company with insight, integrity and confidence while working with internal and external stakeholders.
  • Enthusiastic leader with a positive and resilient personality who embraces change and desires continuous iteration and improvement on products and processes.


Bonus Skills:
  • Experience managing and mentoring software product managers preferably with proven ability to grow and mentor others.
  • Solid understanding of Agile practices. Familiarity with Design Thinking is preferred.


$187,200 - $208,000 a year
 
At PointClickCare, base salary is one of the many components that make up our total rewards package. The CA base salary range for this position is $187,200 - $208,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CA locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

#LI-Remote

#LI-JP1


PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!


It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.


When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com 


PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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$187200K
$208000K

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What You Should Know About Director, Product Management (CA), PointClickCare

At PointClickCare, we’re excited to announce an opening for the Director of Product Management to lead our Post Acute product portfolio in the Acute and Payer business unit. If you’re passionate about healthcare technology and want to make a difference, this remote position is perfect for you! As the Director of Product Management, your role is crucial in shaping how post-acute insights and workflows interact within the broader healthcare landscape. You will be at the forefront, developing strategies and roadmaps that enhance interoperability and transition care seamlessly across different providers. You’ll also mentor a fantastic team of product managers, driving innovation and product execution while collaborating with our amazing teams in Engineering, Customer Success, and more. Your data-driven approach coupled with a deep understanding of clinical workflows and customer needs will be the key to your success. Not only will you have an impact on product innovations, but you’ll also ensure that our products continue to improve the value of care provided to patients. At PointClickCare, we believe in fostering a vibrant work culture that encourages growth and creativity. Join us as we work together to develop meaningful solutions that transform healthcare experiences across North America. With flexibility, comprehensive benefits, and a supportive team, it’s a great time to become part of our mission to deliver frictionless healthcare. If you’re ready to take the next step in your career and create lasting change in the healthcare industry, we would love to meet you!

Frequently Asked Questions (FAQs) for Director, Product Management (CA) Role at PointClickCare
What are the key responsibilities of the Director of Product Management at PointClickCare?

The Director of Product Management at PointClickCare is tasked with leading the vision, strategy, and execution of the Post Acute product portfolio. You’ll be responsible for creating roadmaps, prioritizing product investments, and ensuring that products are aligned with customer needs and business goals. This includes defining strategies for product commercialization and engaging with key stakeholders to drive product success.

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What qualifications do you need to become a Director of Product Management at PointClickCare?

To qualify as a Director of Product Management at PointClickCare, candidates should have a Bachelor's Degree in business, computer science, or a healthcare-related field, alongside 8+ years of Product Management experience, preferably in healthcare or SaaS. Additionally, leadership skills, a data-driven mindset, and a passion for understanding customer needs are essential.

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How does the Director of Product Management impact healthcare at PointClickCare?

As the Director of Product Management, you play a pivotal role in influencing how post-acute care integrates with the broader healthcare ecosystem. Your leadership helps drive innovations that improve care transitions and enhance patient outcomes, making a real difference in the healthcare experiences of providers and patients alike.

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What is the work environment like at PointClickCare for the Director of Product Management?

The work environment at PointClickCare is dynamic and collaborative. As a remote position, you will engage with diverse teams across the company, fostering a culture of continuous improvement and innovation. The focus on employee development and the open culture encourages meaningful work and personal growth.

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What are the benefits of working as a Director of Product Management at PointClickCare?

Working as a Director of Product Management at PointClickCare comes with a robust benefits package, including competitive salaries, retirement plan matching, flexible paid time off, wellness support, and continuous development programs. From day one, employees are supported in achieving both their personal and career goals.

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Common Interview Questions for Director, Product Management (CA)
Can you describe your experience with managing a product team in healthcare?

When answering this question, emphasize your prior experience overseeing a product team, particularly in the healthcare sector. Share specific examples illustrating how you mentored team members, handled challenges, and successfully delivered products that enhanced user experiences.

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How do you prioritize product features for development?

Discuss your approach to prioritization. A good strategy might involve using customer feedback, data analysis, and alignment with business goals to weigh the importance of each feature. Highlight your decision-making process and any frameworks you've used in previous roles.

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What techniques do you use to understand customer needs?

Talk about various techniques such as customer interviews, surveys, and usage analytics that you’ve employed to gather insights. Mention how understanding customer needs has influenced your product decisions in the past.

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How do you ensure effective product collaboration across departments?

Explain how effective communication and fostering relationships among teams are vital. Provide examples of how you've previously integrated feedback from different departments like Engineering and Marketing to enhance product development.

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What metrics do you consider when evaluating a product's success?

List the key performance indicators you focus on, such as user engagement, customer satisfaction, revenue impact, and market share. Be prepared to explain why these metrics are essential for assessing your product's performance.

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How do you stay informed about current trends in healthcare technology?

Highlight the importance of continuous learning and how you stay updated through industry publications, networking, and attending conferences. Discuss any specific sources or communities you engage with to enhance your knowledge.

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Can you describe a difficult trade-off you had to make during product development?

Prepare a story that illustrates a challenging scenario where you had to choose between competing priorities. Detail how you approached this decision, the factors you considered, and the implications for the team and product.

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What strategies do you employ to foster a culture of continuous improvement?

Discuss initiatives you've implemented in the past that encourage feedback, experimentation, and iteration within product teams. Describe how these practices have positively impacted team performance and product outcomes.

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How do you handle conflict within a product team?

Provide an example of a conflict situation you faced and the steps you took to resolve it. Highlight the importance of open communication, empathy, and finding common ground to ensure team dynamics remain positive.

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What is your vision for the future of healthcare products?

In your response, share your insights on industry trends, such as the increased use of data analytics, telehealth innovations, or patient-centered care. Discuss how you envision contributing to these trends through your role at PointClickCare.

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DATE POSTED
March 16, 2025

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