Office and Patient Coordinator

As an Office and Patient Coordinator at Senior Life Solutions, your primary responsibilities will involve coordinating care for our Older Adult patients, ensuring compliance with regulations, and fostering a supportive community. You'll work closely with an interdisciplinary team to deliver high-quality care, maintain operational compliance, and cultivate a positive atmosphere that encourages team collaboration and kindness.

To qualify for the Office and Patient Coordinator role at Senior Life Solutions, candidates should possess nursing assistant (CNA), licensed practical nurse (LPN), or medical assistant (MA) credentials and have medical office experience. Additionally, a genuine passion for working with older adults and strong administrative skills are highly preferred.

The work-life balance for an Office and Patient Coordinator at Senior Life Solutions is designed with your well-being in mind. Enjoy a Monday through Friday schedule with no weekends or on-call obligations, along with 7 paid holidays per year, allowing you to focus on both your career and personal life.

Senior Life Solutions values the professional growth of its team members. As an Office and Patient Coordinator, you'll have access to unmatched clinical support, online resources available 24/7, and peer-to-peer training with top therapists and social workers, ensuring you have the tools needed for ongoing development and excellence in your role.

Key skills for an Office and Patient Coordinator at Senior Life Solutions include strong administrative and organizational abilities, excellent interpersonal skills for effective communication, time management to handle various responsibilities, and the ability to work collaboratively as a team player within a small interdisciplinary setting.

Highlight any direct care experience you have with older adults, including specific roles or responsibilities you held that showcase your ability to provide compassionate and respectful support, as well as any relevant training or certifications.

Discuss your understanding of regulatory requirements and any specific processes or systems you’ve implemented in previous roles that ensure compliance, demonstrating your attention to detail and accountability.

Share specific time management tools or techniques you use, such as prioritizing tasks, utilizing scheduling software, or setting daily goals, emphasizing your organizational skills that benefit patient care.

Describe your approach to conflict resolution, focusing on empathy and effective communication. Provide an example where you successfully resolved a misunderstanding or concern, reflecting your advocacy for both patients and their families.

Emphasize the importance of collaboration in providing quality care, sharing your experiences of working in teams, and how you foster positive relationships with colleagues and interdisciplinary teams to achieve common goals.

Discuss your personal values related to kindness and the strategies you would employ to foster an inclusive and supportive environment among your colleagues and patients, reinforcing the mission of Senior Life Solutions.

Share a project where you took the lead, outlining the steps you took to achieve success, the challenges faced, and the outcomes that demonstrate your project management capabilities and ability to contribute effectively to healthcare operations.

Reflect on your passion for behavioral health and working with older adults, and discuss how this role aligns with your professional aspirations and values, showing your genuine enthusiasm for joining the team.

Highlight your commitment to continuous learning, mentioning specific resources such as professional organizations, workshops, or relevant certifications that help you stay informed about the latest trends and regulations in healthcare administration.

Discuss the importance of transparency and reporting, outlining the steps you would take to investigate, address the issue, and implement corrective measures, emphasizing your proactive approach to uphold both ethical standards and operational compliance.