Software Engineer II, Customer Care Team

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Software Engineer II - Customer Care Team

Why We Have This Role

At Qualtrics, we need talented Software Engineers who are passionate about crafting innovative and reliable software solutions that address real-world challenges. We are seeking a Senior Software Engineer to join our Customer Care Engineering team in our Seattle office. If you have a Bachelor’s degree, have 2-5 years of software engineering experience, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about. By joining us, you will contribute to a collaborative environment that values innovation, ensuring that Qualtrics remains a leader in creating impactful solutions that shape the future of customer experience management.

How You’ll Find Success 

• Ability to create trust in customers and teams through thorough communication
• Strong level of curiosity
• Takes initiative and shows scrappiness in getting things done
• Proven ability to work well in teams - partnering with managers, cross-functional teams, and teammates
• Takes an analytical mindset to approach problems and find solutionsShows a desire to learn new skills and grow in the role

How You’ll Grow 

• Develop the ability to build scalable, fast, robust, and simple SaaS solutions.
• Develop familiarity with containerization and full-stack development.
• Learn to implement new functionality from provided requirements and specifications.
• Benefit from working with other engineers, tech-ops, and product managers
• Learn Agile methodologies by attending daily stand-up meetings, prioritizing tasks, and working with a sense of urgency to meet a scheduled plan to deliver value to our customers
• Opportunities to mentor and lead teammates

Things You’ll Do

• Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems.
• Implement new features and optimize existing ones to drive maximum performance.
• Work closely with and incorporate feedback from other engineers, tech-ops, and product managers.
• Attend daily stand-up meetings, prioritize features, and work with a sense of urgency to deliver value to your customers.
• Collaborate with colleagues across various locations and disciplines to achieve common goals.

What We’re Looking For On Your Resume

• Has worked with design and product teams to understand needs, propose features, create early prototypes, and transform them into exciting end-user features
• Has developed scalable, fast, robust, and rich web-based solutions to solve complex business problems, using the latest frontend and backend technologies
• Background working in a full-stack team, building advanced React frontend applications, large-scale backends and maintaining a database
• Experience working in NodeJS and Python and AWS technologies
• Experience with continuous delivery, git, test automation, and build/deploy systems
• Strong algorithms, data structures, and coding background
• Bachelor’s or Master’s degree in Computer Science
• 2-5 years working in a full-stack engineering position
• Experience with Machine learning is a plus

What You Should Know About This Team 

• We are a group of talented and passionate engineers who are working on developing new products within the Qualtrics platform that enable Contact Center use cases.
• Our team, Customer Care, was built to help contact centers scale their impact; by helping agents during the call with assistance and post-call analytics to improve the quality of care they can provide the customers.
• Our engineers collaborate closely with platform teams to ensure our products are tightly integrated and consistent with core platform behavior, while having the flexibility to choose our own architecture and the independence to quickly deliver on our business vision.
• The team’s broad suite of product ownership and true mandate for full-stack development offers an amazing opportunity to drive your career development and build a strong foundational understanding across Qualtrics systems.

Our Team’s Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• We take pride in our office's design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
• On top of a great benefits package (medical, dental, vision, life insurance, etc), we provide snacks, drinks, and free lunches in our office.
• Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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