Senior Business Intelligence Analyst

As a Senior Business Intelligence Analyst at Recorded Future, you'll be responsible for analyzing customer trends, optimizing health scores, and delivering insightful reporting. You'll collaborate with Customer Success leadership to enhance client engagement and develop strategies that directly impact revenue. Your role will also involve managing and refining customer health score logic, creating clear dashboards in tools like DOMO, and presenting quarterly insights to highlight areas for growth and prevention.

To become a Senior Business Intelligence Analyst at Recorded Future, you need proven analytical expertise, technical proficiency with BI tools like DOMO and Tableau, and experience with Excel for building reports. Strong communication skills are essential for presenting data-driven insights to various stakeholders. Additionally, having experience in managing customer health score frameworks and maintaining accountability for your work is crucial for success in this role.

Recorded Future is dedicated to attracting diverse talent for the Senior Business Intelligence Analyst position by fostering an inclusive work environment. Our commitment to equality means we encourage candidates from all backgrounds to apply, ensuring that all employees feel respected and valued for their unique experiences and perspectives. This commitment is woven into our hiring practices and corporate culture.

At Recorded Future, Senior Business Intelligence Analysts utilize a variety of tools to analyze data and create reports. Primary tools include DOMO for dashboard management, Excel for data manipulation, and other BI tools like Tableau to visualize and present insights. Familiarity with these technologies is important for effectively executing the data analysis tasks required in this role.

The company culture at Recorded Future for Senior Business Intelligence Analysts is vibrant and inclusive. We prioritize high standards, ethical practices, and collaboration among Futurists. With team members hailing from over 40 nationalities, the environment is rich in diverse perspectives. This culture not only promotes personal growth but also enhances our collective ability to disrupt adversaries in the rapidly evolving cyber threat landscape.

It's beneficial to highlight specific projects where you utilized BI tools like DOMO or Tableau. Discuss how you leveraged these tools to analyze data, build dashboards, and communicate insights effectively, ensuring to mention any measurable outcomes that resulted from your analysis.

When asked this question, illustrate your analytical process. Mention how you gather data, identify patterns, and draw insights that inform strategy. You could use past experiences to describe how your analysis positively impacted customer engagement or retention.

Explain your methodology for refining health scores, ensuring you include examples of how you've previously aligned them with evolving business priorities. Discuss your approach to collecting relevant data, assessing metrics, and making recommendations based on your findings.

Emphasize your ability to tailor your communication style to different audiences. Share examples of how you've simplified complex data points, perhaps using visuals or storytelling techniques to convey important insights that drive decisions among non-technical stakeholders.

Provide a specific example where your work as a Business Intelligence Analyst led to a significant business decision. Include details about the data analyzed, the insights derived, and how those insights informed a strategy or action that benefited the company.

Discuss your approach to project management, emphasizing tools or techniques you use to prioritize tasks and maintain focus. Mention strategies for keeping stakeholders informed and ensuring deadlines are met.

Detail your experience with churn presentations, discussing how you gather data, highlight key insights, and structure your presentation for maximum impact. Sharing any feedback or results from past presentations could strengthen your response.

Share a specific instance where you identified inefficiencies in a reporting process and took steps to improve it. Describe the changes you implemented and how those changes enhanced the quality or speed of reporting.

Discuss your approach to collaboration, mentioning how you engage with other teams to understand their data needs. Providing real-life examples of successful cross-functional projects could illustrate your ability to work collaboratively.

Illustrate your proactive approach to staying informed by mentioning specific resources, networks, or methods you utilize to keep abreast of industry changes. This could include attending webinars, following relevant publications, or engaging with professional communities.