Senior Business Intelligence Analyst

As a Senior Business Intelligence Analyst at Recorded Future, you'll be responsible for partnering with Customer Success leadership to analyze customer engagement trends and optimize health scores. This role involves delivering insightful quarterly churn presentations and producing detailed reports that inform strategic decisions and highlight opportunities for client growth. You’ll also collaborate cross-functionally to ensure that data needs are anticipated and met effectively.

To excel as a Senior Business Intelligence Analyst at Recorded Future, you should possess strong analytical expertise, with a proven ability to analyze complex data sets and identify trends. Proficiency with BI tools like DOMO and Tableau, along with advanced Excel skills for dashboard creation, is essential. Additionally, a background in managing customer health score frameworks and excellent communication skills to present data insights to diverse stakeholders are important for this role.

The Senior Business Intelligence Analyst plays a crucial role in enhancing customer success at Recorded Future by providing data-driven insights that lead to optimized engagement and reduced churn. By analyzing customer health scores and sharing findings through quarterly presentations, you'll help inform company strategies that directly impact client satisfaction and retention.

In the Senior Business Intelligence Analyst position at Recorded Future, you will frequently utilize BI tools such as DOMO and Tableau for data visualization and reporting purposes. You will also use Excel extensively to build organized dashboards and perform complex analyses that support data-driven decision-making across the organization.

Recorded Future is a fantastic place for a Senior Business Intelligence Analyst due to its commitment to inclusion, diversity, and a high standard of excellence. You will have the opportunity to work with over 1,000 talented individuals from various backgrounds, ensuring a collaborative and innovative work environment. Additionally, the company's strong focus on customer success and continuous improvement provides an exciting and impactful setting for your skills.

Certainly! When discussing your experience with BI tools, focus on specific projects where you effectively utilized these tools to visualize complex data sets. Mention the types of dashboards you created, the insights you gleaned, and how those insights informed business decisions or strategy.

To optimize customer health scores, I focus on understanding the key metrics that impact client engagement and satisfaction. I analyze historical trends to identify factors correlated with churn, then I collaborate with stakeholders to refine the scoring logic, ensuring it aligns with current business objectives and accurately reflects customer health.

When communicating insights to non-technical stakeholders, I emphasize clarity and relevance. I tailor my presentations to focus on high-level takeaways and actionable recommendations, using visual aids to simplify data. It’s important to relate the insights to their goals and prioritize context over complexity.

Certainly! In a previous role, I analyzed customer engagement metrics and identified a segment that was showing early signs of churn. By implementing targeted outreach strategies and tailored support plans based on the data, we successfully reduced churn in that segment by 20% in just three months.

I have extensive experience creating dashboards and reports using tools like Excel and DOMO. I focus on designing user-friendly dashboards that provide clear data visualizations and enabling stakeholders to access real-time information that supports their decision-making processes.

I stay updated on the latest trends in business intelligence by following industry leaders through blogs, podcasts, and webinars. I also participate in professional communities and forums, as they provide opportunities to learn from peers, share insights, and discover emerging technologies and methodologies.

A challenge I often faced was aligning different data sources to produce a cohesive report. To overcome this, I developed a more systematic approach to data integration and established input standards across departments. This way, I improved the efficiency and accuracy of reporting, ensuring stakeholders had reliable information.

In my view, customer engagement is vital because it is directly linked to customer satisfaction and retention. Engaged customers are more likely to advocate for the brand, provide feedback, and remain loyal. By closely monitoring engagement, we can proactively address issues and adapt our strategies to meet client needs.

In a fast-paced environment, I prioritize tasks based on their impact on key business objectives and deadlines. I assess the urgency and importance of each task, communicate proactively with stakeholders, and remain flexible, adjusting priorities as required to ensure critical projects are completed on time.

During a previous role, I had to present complex sales data to a team with varied backgrounds. To bridge the knowledge gap, I simplified the presentation by highlighting key trends and outcomes, supported with visuals. I engaged the audience by inviting questions throughout the presentation, ensuring everyone could grasp the information and contribute effectively.