Custody Officer I

As a Custody Officer I at Recovery Solutions, your primary responsibilities include maintaining a secure environment by monitoring the facility's perimeter and internal areas, operating various security systems, responding to emergencies with established control techniques, searching for contraband, and controlling access to the facility. Your role ensures the safety of our individuals and staff, allowing everyone to focus on their healing journey.

To qualify for the Custody Officer I position at Recovery Solutions, you need a high school diploma or equivalent and must have completed basic recruit training as established by state certification authorities. You also need to hold a valid state driver’s license and may be required to be a Certified Correctional Officer or enrolled in an accredited training academy. Meeting the minimum age requirements is essential as defined by your state's certification authority.

Recovery Solutions offers a comprehensive benefits package for Custody Officer I positions, including medical, dental, and vision coverage, paid time off, and a 401k plan. Additionally, employees can access DailyPay for instant pay, tuition assistance, wellness programs, and employee assistance programs, among other perks. These benefits are designed to support your physical, mental, and financial well-being.

The Custody Officer I role is vital to patient care at Recovery Solutions as it ensures a safe and secure environment where patients can begin their healing process. By maintaining security and responding to emergencies, you contribute to a supportive atmosphere. This enables clinicians to focus on their work, knowing that safety protocols are in place and their patients are protected.

New Custody Officer I hires at Recovery Solutions go through a robust training process which includes both on-the-job training and adherence to state certification requirements. You will learn about emergency response protocols, security system operations, and effective communication techniques to de-escalate potentially dangerous situations, preparing you thoroughly for your vital role in maintaining safety.

When answering this question, focus on your passion for helping others and the desire to create a safe environment. You can mention how your values align with Recovery Solutions' mission and illustrate your commitment to making a difference in your community.

Discuss your ability to remain calm under pressure and detail the steps you would take, such as assessing the situation, contacting emergency services if needed, and using de-escalation techniques. Highlight any relevant training you have received that prepares you for handling emergencies effectively.

You could mention various monitoring techniques, such as staying vigilant at your post, regularly checking security systems, and conducting scheduled patrols around the facility. Emphasize your attention to detail and proactive approach to preventing security breaches.

Utilize the STAR method (Situation, Task, Action, Result) to structure your answer. Share specific details about the situation, the strategies you employed to reduce tension, and the positive outcome that resulted from your intervention.

Frame your response by explaining that the Custody Officer I is crucial in facilitating a safe environment. Discuss how maintaining order allows clinical staff to provide effective care and support to patients on their healing journey, thereby impacting their recovery positively.

Talk about your commitment to following facility policies and procedures. You can mention how you would communicate the rules clearly to individuals, monitor compliance actively, and report violations to maintain order and safety.

Emphasize skills such as communication, attention to detail, emotional intelligence, and conflict resolution. Highlighting these skills shows that you understand the complexities of the role and can handle various situations effectively.

Share how you prioritize collaboration and support among team members. Emphasize your ability to communicate effectively and provide assistance during stressful situations, reinforcing the idea that working as a cohesive unit is essential in a facility environment.

Explain that your approach would be systematic and respect the dignity of individuals. Discuss how you would conduct searches discreetly and fairly, while also being mindful of safety protocols to ensure compliance and maintain a secure facility.

Convey that diversity and inclusion enhance the environment's safety and well-being by respecting and understanding individuals' different backgrounds. This understanding fosters empathy, which is essential in promoting trust and cooperation within a facility setting.