Runner/Busser

As a Runner/Busser at Riot Hospitality Group, your primary responsibilities include maintaining the cleanliness and proper setup of the service station, quickly running food and drinks to tables, and bussing and resetting tables efficiently. You'll also assist other team members to ensure that guests' needs are met in a timely manner.

To succeed as a Runner/Busser at Riot Hospitality Group, you should possess excellent communication skills, a strong attention to cleanliness and safety procedures, and a guest-oriented mindset. Having food and alcohol certifications is also necessary for this role.

At Riot Hospitality Group, expect a fun and energetic work environment where teamwork and collaboration thrive. You’ll be part of a dynamic team dedicated to providing exceptional hospitality experiences at our vibrant venues.

Riot Hospitality Group offers various benefits to Runners/Bussers, including access to medical, dental, and vision insurance, paid sick leave, employee discounts across our venues, and exclusive access to events and shows, all aimed at enhancing your work-life balance.

At Riot Hospitality Group, guest satisfaction is paramount. By maintaining high standards of cleanliness, providing prompt service, and encouraging effective teamwork among Runners/Bussers and other staff, we strive to create memorable experiences for each and every guest.

Excellent customer service is all about anticipating the needs of your guests, being attentive, and responding promptly to requests. As a Runner/Busser, you'll want to ensure that you keep tables clean and serve food and drinks quickly while maintaining a friendly demeanor.

In a situation where a guest is unhappy, it's crucial to listen carefully to their concerns, apologize sincerely, and take immediate action to resolve the issue. Offering to bring them a replacement or checking in to ensure their needs are satisfied can go a long way.

Ensuring health and safety standards involve regular cleaning of the service area, adhering to food safety regulations, and maintaining personal hygiene. Being mindful of safety practices during busy shifts helps create a safe dining environment for guests and staff.

When working as part of a team, effective communication is essential. You could share an experience where you coordinated with kitchen staff and servers to ensure timely service, demonstrating your ability to support colleagues and enhance the guest experience.

During a busy shift, prioritizing tasks can be managed by assessing immediate guest needs and focusing on urgent responsibilities first, such as running food and processing table resets. Staying organized and communicating with team members is key to staying on task.

Expressing your interest in working for Riot Hospitality Group can reflect your passion for hospitality and desire to be part of a company with a mission to transform dining experiences. Share your enthusiasm for collaborating with a dynamic team in a vibrant atmosphere.

Contributing to team culture involves positivity, collaboration, and supporting one another. You might highlight examples of how you help uplift your coworkers during busy times or how you contribute to creating a fun and engaging work environment.

Essential qualities of a good Runner/Busser include attentiveness, efficiency, a strong work ethic, and the ability to handle stress in a fast-paced environment. It's crucial to be detail-oriented and focused on providing an exceptional experience for every guest.

Handling constructive criticism involves being open to feedback and using it as an opportunity for growth. You can express your willingness to improve and learn from mistakes as part of your development as a Runner/Busser.

Discussing availability shows your flexibility and willingness to work various shifts. Being open to evenings, weekends, and holidays can showcase your commitment to accommodating the needs of the team and the establishment.