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Pharmacy Technician - Buffalo Grove, IL (Temp)

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.


The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.


Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.



As the Pharmacy Technician, you will be front and center ensuring members get accurate orders on time. This hire is an important role for us to maintain our continually growing number of member orders. You will work closely with multiple teams to deliver an uncommonly seamless pharmacy experience for members. 


This posting is for our location in Buffalo Grove, IL. This is a Full-time (40hr/wk) opportunity. This is a 6-month assignment to start with a potential to either extend or convert to a full-time role, based on business needs.


What You'll Do:
  • You will process prescription and OTC medication orders. This includes picking orders, packing them for shipment, and ensuring an organized working environment
  • Receive medication and packaging deliveries and be able to lift up to 55lb boxes
  • Troubleshoot order and shipping issues in partnership with the pharmacist, operations, and care teams
  • Work side by side with a pharmacist to ensure the safe, accurate, and timely dispensing of medication
  • Work with a multidisciplinary team of doctors, engineers, product managers, and more
  • Find creative, fun, and professional ways to deliver the best possible experience for our patients


What You'll Bring to the Team:
  • High School diploma or equivalent
  • Active IL Pharmacy Technician Certification
  • Ability to work 40 hours per week
  • Ability to think quickly and work autonomously
  • Ability to lift up to 55lb boxes
  • Unrivaled empathy and patience when helping patients
  • Strong organization skills and attention to detail
  • Connection with the mission of Ro


Bonus Points:
  • Previous pharmacy or fulfillment experience
  • PTCB certified or actively studying for the exam


The hourly rate for new hires in this position is $23, in addition to a benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.


Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).


At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.


See our California Privacy Policy here.

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What You Should Know About Pharmacy Technician - Buffalo Grove, IL (Temp), Ro

If you're looking for an exciting opportunity as a Pharmacy Technician with Ro in Buffalo Grove, IL, you're in the right place! Ro is a leading direct-to-patient healthcare company on a mission to simplify healthcare and help patients achieve their health goals. As a Pharmacy Technician, your role will be pivotal in ensuring our members receive their medication safely and on time. You will work alongside a fantastic team, processing prescription and OTC orders, picking, and packing them for swift shipment, and maintaining an organized workspace that reflects our commitment to quality care. You'll also troubleshoot any shipping issues in collaboration with pharmacists and operations teams, ensuring a seamless pharmacy experience that our members cherish. Plus, with Ro's supportive work environment, recognized by Fortune as a Best Workplace, you'll have the chance to grow your skills and career while making a difference in people's lives. This full-time role promises an engaging 40-hour work week, so you can balance your personal time with the satisfaction of helping others. With a competitive starting hourly rate, flexible opportunities, and a chance to be part of a mission-driven team, working as a Pharmacy Technician at Ro could be the next great step in your career. So, if you're ready to contribute your unique strengths and be part of a healthcare revolution, we'd love to hear from you!

Frequently Asked Questions (FAQs) for Pharmacy Technician - Buffalo Grove, IL (Temp) Role at Ro
What responsibilities does a Pharmacy Technician at Ro in Buffalo Grove, IL have?

As a Pharmacy Technician at Ro in Buffalo Grove, IL, you'll be responsible for processing medication orders, both prescription and over-the-counter. This involves picking orders, packing them for delivery, and ensuring an orderly workspace. You'll also need to handle medication deliveries and troubleshoot any order issues alongside pharmacists and other teams, ensuring our members receive the best possible care.

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What qualifications are required for the Pharmacy Technician role at Ro?

To join Ro as a Pharmacy Technician, candidates should have a high school diploma or equivalent, active Illinois Pharmacy Technician Certification, and the ability to work 40 hours per week. You should possess strong organization skills and attention to detail, along with the ability to think quickly and provide exceptional patient care.

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What is the work environment like for a Pharmacy Technician at Ro?

The work environment for a Pharmacy Technician at Ro is dynamic and collaborative. You'll work closely with a team of pharmacists, doctors, engineers, and other professionals to provide a seamless pharmacy experience. Ro prioritizes a supportive culture, fostering both in-person collaboration and flexible working arrangements, making it a rewarding place to grow your career.

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What kind of salary can a Pharmacy Technician expect at Ro?

Ro offers a competitive hourly rate of $23 for new Pharmacy Technicians, in addition to a benefits package based on employment terms. Salary may vary depending on factors like job-related knowledge, skills, and experience, ensuring that your contributions to patient care are recognized and valued.

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Is there potential for career advancement as a Pharmacy Technician at Ro?

Yes! The Pharmacy Technician position at Ro is a six-month assignment to start, with the potential to extend or convert to a full-time role, depending on business needs. Ro encourages professional growth and offers numerous pathways for advancing your career within the company, making it an excellent opportunity for those eager to expand their skills.

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Common Interview Questions for Pharmacy Technician - Buffalo Grove, IL (Temp)
Can you describe your experience with processing medication orders?

When answering this question, focus on your specific experiences, including the types of medications you've handled and any software systems you've used for processing orders. Emphasize your attention to detail and ability to work efficiently, as these are critical for a role at Ro.

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How do you handle stressful situations in a pharmacy environment?

Discuss specific strategies you use to manage stress, such as maintaining organization, prioritizing tasks, and effective communication with team members. Providing examples from past experiences will make your answer stronger and showcase your problem-solving skills.

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What steps do you take to ensure patient safety during order processing?

Describe your commitment to safety standards, including double-checking prescriptions, following protocols, and working closely with pharmacists. Mention your understanding of the importance of accuracy and how it impacts patient care.

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How would you deal with an unhappy patient regarding their order?

Showcase your empathy and communication skills by describing your approach to understanding the patient’s concerns. Emphasize the importance of listening actively, providing reassurance, and collaborating with your team to find a swift resolution.

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What made you interested in working at Ro as a Pharmacy Technician?

Talk about Ro's mission to revolutionize healthcare and your passion for patient care. Express admiration for the company's innovative approach and their impressive recognition as a Best Workplace, sharing how these aspects align with your career goals.

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Can you explain how you prioritize tasks during busy shifts?

Detail your time management skills, including how you assess urgency and importance. Provide a structured response outlining your typical process for prioritizing tasks while ensuring all orders are accurately fulfilled.

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How do you ensure compliance with pharmacy regulations?

Highlight your understanding of pharmacy regulations and procedures. Explain how you stay informed about changes in laws and best practices, emphasizing any training or certifications you've pursued to support compliance in your previous roles.

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What are the most important qualities for a Pharmacy Technician?

Discuss qualities such as attention to detail, strong organizational skills, patience, and excellent communication. Provide examples of how you’ve demonstrated these qualities in previous roles and how they relate to success as a Pharmacy Technician at Ro.

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How do you handle discrepancies in medication orders?

Emphasize your process for identifying and resolving discrepancies, including consulting with pharmacists and double-checking records. Sharing a specific instance where you successfully resolved an order issue will show your problem-solving abilities.

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What role does teamwork play in the Pharmacy Technician position?

Discuss the collaborative nature of a pharmacy setting, emphasizing the importance of communication, support, and shared responsibility among team members. Provide examples of successful teamwork from your experience that showcases your ability to thrive in a team-oriented environment.

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